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Account Management Issues - Friday 13th

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CCP Falcon
#1 - 2013-12-13 10:07:35 UTC  |  Edited by: CCP Falcon
Good morning!

We're currently investigating several issues with our account management services, as such they've temporarily been taken offline while we take care of the problems.

Most likely, it's those pesky Yule Lads, licking everything and slamming doors. We'll be sure to take care of the issue as soon as possible.

At present, we don't have an ETA for account management services to be back online, but please keep an eye on this thread for updates.

UPDATE 11:30 - Account Management Services are back online!

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Ardie Fox
RDFox Inc.
#2 - 2013-12-13 10:25:19 UTC
What if the issue takes more than 13 hours from now to be solved?

Will we still be able to get today's gift package?
Chribba
Otherworld Enterprises
Otherworld Empire
#3 - 2013-12-13 10:29:21 UTC
Duct-tape!

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
Lukas Rox
Aideron Technologies
#4 - 2013-12-13 10:36:12 UTC
Good luck fixing it, guys! But seriously, Yule Lads and Friday the 13th... it was bound to break :-)

Proud developer of LMeve: Industry Contribution and Mass Production Tracker: https://github.com/roxlukas/lmeve | Blogging about EVE on http://pozniak.pl/wp/
Darkblad
Doomheim
#5 - 2013-12-13 10:38:45 UTC
Ardie Fox wrote:
What if the issue takes more than 13 hours from now to be solved?

Will we still be able to get today's gift package?

Maybe not today but you'll be able to claim that one, as well as the others, until late January 2014. The time to claim the gifts lasts until the end of 01/14.

NPE – ISD – RIP
Salpad
Carebears with Attitude
#6 - 2013-12-13 10:43:04 UTC
Ardie Fox wrote:
What if the issue takes more than 13 hours from now to be solved?

Will we still be able to get today's gift package?


I think so. I opened my 12th and 13th package (i.e. the two first) shortly after local midnight today. Haven't redeemed them yet, but it seems to me that the intent is that even if you come late, e.g. on the 22nd or 23rd maybe, you can still get all the packages from the days before. I'm even guessing they'll probably remain available for another week or three even after Christmass.
Daenna Chrysi
Omega Foundry Unit
Southern Legion Alliance
#7 - 2013-12-13 11:00:53 UTC
I take it you guys found the yule lad responsible because I was able to claim my stuff just now.
Ardie Fox
RDFox Inc.
#8 - 2013-12-13 11:00:55 UTC  |  Edited by: Ardie Fox
Darkblad, Salpad: thanks!

edit: the management site is back on!
DTson Gauur
Underground-Operators
#9 - 2013-12-13 11:07:07 UTC
Since I updated to dev version of Chrome I noticed this:

[blocked] The page at 'https://secure.eveonline.com/' was loaded over HTTPS, but ran insecure content from 'http://fonts.googleapis.com/css?family=Open+Sans:400,600&subset=latin,cyrillic-ext,cyrillic': this content should also be loaded over HTTPS.

If the webteam would be kind enough to add an S to the url when loading fonts..
CCP Falcon
#10 - 2013-12-13 11:48:13 UTC
OP Is updated, and things are back online :)

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3