These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE New Citizens Q&A

 
  • Topic is locked indefinitely.
 

Where do i go for customer service?
Author
Previous Topic Next Topic
bobbisue
Tillistrian Enterprises
#1 - 2013-12-10 22:08:04 UTC
Ok i have a problem where i can not log into my acct's for some reason i logged on to a trial account first and then tried logging on to a paying account after logging out of the trial, but it seems eve thinks that trial is still logged on, and will not let me log onto any other account.

that being said i put a ticket in yesterday, and no response, so basically i can not play game for a day now, is there a technical forum, or any where else you can go, when cpp doesnt get back to you?
Paranoid Loyd
#2 - 2013-12-10 22:17:08 UTC
Have you tried restarting your computer?

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!
bobbisue
Tillistrian Enterprises
#3 - 2013-12-10 22:29:50 UTC
Paranoid Loyd wrote:
Have you tried restarting your computer?


yes numerous times, also ran a virus scan.

also went into see what programs were running, shut down all unimportant, eve was not one of them that were running.
Tau Cabalander
Retirement Retreat
Working Stiffs
#4 - 2013-12-10 22:36:42 UTC  |  Edited by: Tau Cabalander
bobbisue
Tillistrian Enterprises
#5 - 2013-12-10 22:53:15 UTC
Tau Cabalander wrote:
CCP will get back to you.

Try flushing your cache.

Can't Log In Duo Trial Account Message


well i logged into a trial first, then logged off. When i try and log into any other account cpp thinks i am still logged into the first trial, and will not let me log into any other account. I get the opps you cant log into another account while on a trial message

but i can log onto and play the first trial account i logged on to yesterday
Paranoid Loyd
#6 - 2013-12-10 23:52:19 UTC
Not sure if it will do anything but you can also try to run the repair tool while you wait.

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!
bobbisue
Tillistrian Enterprises
#7 - 2013-12-11 03:36:53 UTC
Paranoid Loyd wrote:
Not sure if it will do anything but you can also try to run the repair tool while you wait.



Ok going on 36 hours still no cpp help:)

i deleted the game from my comp, and reinstalled it.

I still have the same problem, cpp still thinks I am logged on to the one trial account i logged on yesterday.

I think this is an issue they will have to deal with on there end, whenever the decide to help.
Tau Cabalander
Retirement Retreat
Working Stiffs
#8 - 2013-12-11 03:47:05 UTC
Try again after downtime.
bobbisue
Tillistrian Enterprises
#9 - 2013-12-11 03:50:25 UTC
Tau Cabalander wrote:
Try again after downtime.



ok not to sound critical of CPP, but why should i have to wait that long?

they should have a better system in place were they can weed out the tickets.

Or have a gm monitored technical forum.

Just saying they could try a little harder
J'Poll
School of Applied Knowledge
Caldari State
#10 - 2013-12-11 10:21:42 UTC
bobbisue wrote:
Tau Cabalander wrote:
Try again after downtime.



ok not to sound critical of CPP, but why should i have to wait that long?

they should have a better system in place were they can weed out the tickets.

Or have a gm monitored technical forum.

Just saying they could try a little harder


EVE has close to 500.000 subscriptions.

Do you think that you are the only person who files a petition.

Petitions are added to the queue when they are filed. They are handled using FIFO. So the oldest petition is solved first...eventually yours will come up.

The correct petition category can also speed stuff up as that way it will end up with the right GM department to start with.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
Cela Kashuken
Pandemic Horde Inc.
Pandemic Horde
#11 - 2013-12-12 11:59:39 UTC
I would say that if 36 hour queue times means lost subscriptions, which could end up being the case here, then it might be worthwhile for them to add staff so they can resolve issues quicker.