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VIdeo driver crash

First post
Author
CCP Maxwell
C C P
C C P Alliance
#21 - 2013-11-27 09:14:53 UTC
violtr wrote:
CCP Maxwell wrote:
Regarding SLI setup with DX11:

We have not been able to recreate crashes on our SLI setup. But it does seem that SLI is not active when running with the default setup.

We had to go into the Nvidia control panel->Manage 3D settings and choose the "Program Settings" tab. Under the "SLI Rendering Mode" feature, changing the setting to "Force alternate frame rendering 1" did the trick for us, and SLI is active on DX11.


Ive got the newest driver from nvidia 331.38 from the 19th. I set the force alt frame rnd 1 and it didnt help what so ever in fact it crashed faster than before. Now i am using quad sli and not just sli. 2 dual gpu cards gtx 590s. here is the report.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800F3C805D
BCP3: FFFFF880025F85A8
BCP4: FFFFF880025F7E00
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112213-45911-01.dmp
C:\Users\skarface\AppData\Local\Temp\WER-60855-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Hi.
Just to be sure: You state you are using the newest driver 331.38. But is not the latest driver for the GTX590 331.82?

CCP Maxwell - QA Engineer - Team RnB

violtr
Center for Advanced Studies
Gallente Federation
#22 - 2013-11-27 21:50:02 UTC  |  Edited by: violtr
CCP Maxwell wrote:
Hi.
Just to be sure: You state you are using the newest driver 331.38. But is not the latest driver for the GTX590 331.82?




I meant to type 331.82 being that there is no such driver 331.38. Some beta drivers just came out today gonna give them a shot. However with sli disabled and putting the game in dx9 has work for 8 hrs without issue.
CCP Maxwell
C C P
C C P Alliance
#23 - 2013-11-28 11:30:13 UTC
violtr wrote:
CCP Maxwell wrote:
Hi.
Just to be sure: You state you are using the newest driver 331.38. But is not the latest driver for the GTX590 331.82?




I meant to type 331.82 being that there is no such driver 331.38. Some beta drivers just came out today gonna give them a shot. However with sli disabled and putting the game in dx9 has work for 8 hrs without issue.



Ok, thanks. Just wanted to be sure. I would really like to hear the results of your tests with the beta-driver, when you have the time to try it out.

CCP Maxwell - QA Engineer - Team RnB

Nur-Tak Dorgiers
Little Pink Space Pigs
#24 - 2013-11-29 21:25:43 UTC
Since the Rubicon update a have had the same problem, random graphic's driver crashes almost every time I jump or warp.
Before the Rubicon update it was all fine, not a single driver crash.

Today I tried update the graphic's driver, the result was even worse.

Then I tried this:

CCP Maxwell wrote:
Regarding SLI setup with DX11:

We have not been able to recreate crashes on our SLI setup. But it does seem that SLI is not active when running with the default setup.

We had to go into the Nvidia control panel->Manage 3D settings and choose the "Program Settings" tab. Under the "SLI Rendering Mode" feature, changing the setting to "Force alternate frame rendering 1" did the trick for us, and SLI is active on DX11.


The result was worse, crashed every time I jumped or warped.

Then I realized that when i'm in "Planetary mode" I can both jump and warp without any problems.
I have now tried this a couple of times whit the same result, when in "PI mode" it's all fine.

Hopefully this will help you guy's whit the troubleshooting.

My system is running on Nvidia 570 SLI with 331,93 Beta drivers. I have tried 331,82 and 327,23. Always the same problem.
krazyskillz
If we die it's lag
#25 - 2013-12-02 03:10:59 UTC
I'm getting this same issue, I have two GTX 580's, updated to most recent driver release and I'm still getting the same problem. Drivers crash while going into warp/gate jumping.
Everlast Darkheart
Brutor Tribe
Minmatar Republic
#26 - 2013-12-02 23:30:43 UTC
Im running EVE with DX11 on a GTX 680 with latest beta drivers and my display driver still crashes though not as frequent than before beta drivers.

DxDiag: http://pastebin.com/HdL2Tt1a
EVE Graphic settings: http://imgur.com/EKwSgFb

Anything else I can do to provide information?


--ET
CCP Snorlax
C C P
C C P Alliance
#27 - 2013-12-02 23:35:15 UTC
Everlast Darkheart wrote:
Im running EVE with DX11 on a GTX 680 with latest beta drivers and my display driver still crashes though not as frequent than before beta drivers.

DxDiag: http://pastebin.com/HdL2Tt1a
EVE Graphic settings: http://imgur.com/EKwSgFb

Anything else I can do to provide information?


--ET

Does it crash with DX9 as well?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Nur-Tak Dorgiers
Little Pink Space Pigs
#28 - 2013-12-03 00:11:09 UTC
DX9 runs perfectly on my rig.

After some research on different forums i tried raising my GPU voltage...no difference, crashed during the first warp attempt under DX11 :(

The funny thing is that when I run benchmarks under DX11 there's no problems at all.
Everlast Darkheart
Brutor Tribe
Minmatar Republic
#29 - 2013-12-03 10:08:35 UTC
CCP Snorlax wrote:
Everlast Darkheart wrote:
Im running EVE with DX11 on a GTX 680 with latest beta drivers and my display driver still crashes though not as frequent than before beta drivers.

DxDiag: http://pastebin.com/HdL2Tt1a
EVE Graphic settings: http://imgur.com/EKwSgFb

Anything else I can do to provide information?


--ET

Does it crash with DX9 as well?



I haven't tried that but I'll switch to DX9 for the next couple of days.
CCP Snorlax
C C P
C C P Alliance
#30 - 2013-12-03 10:16:43 UTC
We have a couple of fixes in today's patch that we hope will address some of these driver crashes. I'd love to hear your feedback, both good and bad, after today's downtime.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Everlast Darkheart
Brutor Tribe
Minmatar Republic
#31 - 2013-12-05 17:24:06 UTC
CCP Snorlax wrote:
We have a couple of fixes in today's patch that we hope will address some of these driver crashes. I'd love to hear your feedback, both good and bad, after today's downtime.



Here's an update from me.
I ran dx9 fine for a good 1,5 day and today after downtime i changed back to dx11 to test the fixes and I have already had 2 or 3 display driver crashes.

--ET
CCP Snorlax
C C P
C C P Alliance
#32 - 2013-12-05 17:33:00 UTC
Everlast Darkheart wrote:
CCP Snorlax wrote:
We have a couple of fixes in today's patch that we hope will address some of these driver crashes. I'd love to hear your feedback, both good and bad, after today's downtime.



Here's an update from me.
I ran dx9 fine for a good 1,5 day and today after downtime i changed back to dx11 to test the fixes and I have already had 2 or 3 display driver crashes.

--ET

Well, that sucks :( Guess I'll keep at it, then!

Do you notice any pattern to this? Anything in particular you were doing that triggers this? If you can spare the time to run under DX11 with LogServer to capture some info for me, I'd be most grateful. Don't do anything risky though, stick with DX9 for real gameplay for now.

See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Logserver for more info.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Everlast Darkheart
Brutor Tribe
Minmatar Republic
#33 - 2013-12-05 22:47:05 UTC
CCP Snorlax wrote:
Everlast Darkheart wrote:
CCP Snorlax wrote:
We have a couple of fixes in today's patch that we hope will address some of these driver crashes. I'd love to hear your feedback, both good and bad, after today's downtime.



Here's an update from me.
I ran dx9 fine for a good 1,5 day and today after downtime i changed back to dx11 to test the fixes and I have already had 2 or 3 display driver crashes.

--ET

Well, that sucks :( Guess I'll keep at it, then!

Do you notice any pattern to this? Anything in particular you were doing that triggers this? If you can spare the time to run under DX11 with LogServer to capture some info for me, I'd be most grateful. Don't do anything risky though, stick with DX9 for real gameplay for now.

See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Logserver for more info.


I managed to capture two crashes from the in-game monitor (unfortunately not with log server running) however I'd like to upload the data. Problem now is that the report bug site is throwing me 500 errors when I try to upload - Will try a bit later :).

--ET
CCP Snorlax
C C P
C C P Alliance
#34 - 2013-12-05 23:40:44 UTC
Everlast Darkheart wrote:
I managed to capture two crashes from the in-game monitor (unfortunately not with log server running) however I'd like to upload the data. Problem now is that the report bug site is throwing me 500 errors when I try to upload - Will try a bit later :).

--ET

Apparently there is a size limit on attached files. If it still fails later, maybe you can send me a link in EVE mail to a Google Drive share or something similar. You could also try zipping the files before attaching.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Everlast Darkheart
Brutor Tribe
Minmatar Republic
#35 - 2013-12-06 23:58:28 UTC
CCP Snorlax wrote:
Everlast Darkheart wrote:
I managed to capture two crashes from the in-game monitor (unfortunately not with log server running) however I'd like to upload the data. Problem now is that the report bug site is throwing me 500 errors when I try to upload - Will try a bit later :).

--ET

Apparently there is a size limit on attached files. If it still fails later, maybe you can send me a link in EVE mail to a Google Drive share or something similar. You could also try zipping the files before attaching.


Dropped you a evemail last night.

--ET
Everlast Darkheart
Brutor Tribe
Minmatar Republic
#36 - 2013-12-11 15:47:15 UTC
Everlast Darkheart wrote:
CCP Snorlax wrote:
Everlast Darkheart wrote:
I managed to capture two crashes from the in-game monitor (unfortunately not with log server running) however I'd like to upload the data. Problem now is that the report bug site is throwing me 500 errors when I try to upload - Will try a bit later :).

--ET

Apparently there is a size limit on attached files. If it still fails later, maybe you can send me a link in EVE mail to a Google Drive share or something similar. You could also try zipping the files before attaching.


Dropped you a evemail last night.

--ET



Got 3 additional crashes with DX11 for you this time with logserver, ill upload em to a google drive and eve mail you the info. After these crashes i went back to DX9 and have had 0 crashes.

--ET
Goldiiee
Bureau of Astronomical Anomalies
#37 - 2013-12-11 16:15:52 UTC
Same problem here as the rest or the Posts, machine running two 550's, three monitors, three clients. I do notice I get more Driver fails when I open Internet Explorer while running the clients (Google homepage, and EVEforums open in the tabs), but it usually recovered till today after DT when it crashed all three CCP.exe.

I have changed the DX9 after the last crash, I will subscribe to this thread and await a more permanent fix.

Things that keep me up at night;  Why do we use a voice communication device to send telegraphs? Moore's Law should state, Once you have paid off the last PC upgrade you will need another.

D'ni Pyremere
Native Freshfood
Minmatar Republic
#38 - 2013-12-14 12:36:12 UTC
Reporting the same issue here. Seems pretty random for me. Sometimes I'll go 30-45 minutes without any issues and then have 3 driver crashes in the span of 30 seconds. From time to time it will totally crash the game and so far has frozen my entire computer, forcing a hard reset, twice.
Tazarak theDeceiver
Deep Core Mining Inc.
Caldari State
#39 - 2013-12-15 12:00:14 UTC
GTX580 here with 331.82 drivers.

After Rubicon I had to set Eve to DX9 or the video driver kept crashing causing Eve to stop responding.

After an update this week the DX9 bandaid no longer works either.

I have tried the Beta 331.93 drivers and rolled-back to 331.65 drivers.

Eve's unplayable right now.

If anyone could give me details about how to report the error logs, I'd be glad to contribute.
CCP Snorlax
C C P
C C P Alliance
#40 - 2013-12-15 13:40:11 UTC
Tazarak theDeceiver wrote:
GTX580 here with 331.82 drivers.

After Rubicon I had to set Eve to DX9 or the video driver kept crashing causing Eve to stop responding.

After an update this week the DX9 bandaid no longer works either.

I have tried the Beta 331.93 drivers and rolled-back to 331.65 drivers.

Eve's unplayable right now.

If anyone could give me details about how to report the error logs, I'd be glad to contribute.

This is frustrating - I personally have a GTX 580 in my machine at work - I need to double-check the driver version but I think it's the same. I just don't get these crashes.

See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Logserver for info on reporting bugs. Please include details on what you were doing at the time, what windows you have open, etc.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

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