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Issues, Workarounds & Localization

 
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Graphics bug

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CCP Snorlax
C C P
C C P Alliance
#41 - 2013-11-21 15:42:16 UTC
I guess my fix only fixed the corrupt icons - the black icons were a separate issue. I believe we have a fix for that in the next update. Sorry for your troubles - we're doing all we can.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Krants
Doomheim
#42 - 2013-11-21 15:48:37 UTC
CCP Snorlax wrote:
I guess my fix only fixed the corrupt icons - the black icons were a separate issue. I believe we have a fix for that in the next update. Sorry for your troubles - we're doing all we can.

Sorry, corrupted (red-green-blue scrambled things of art) icons havn't been fixed. Or do you mean something else by corruption?
CCP Snorlax
C C P
C C P Alliance
#43 - 2013-11-21 16:00:06 UTC
Krants wrote:
CCP Snorlax wrote:
I guess my fix only fixed the corrupt icons - the black icons were a separate issue. I believe we have a fix for that in the next update. Sorry for your troubles - we're doing all we can.

Sorry, corrupted (red-green-blue scrambled things of art) icons havn't been fixed. Or do you mean something else by corruption?

Well, sorry again, then - I'm getting conflicting reports. I haven't seen a repro case of it inhouse so fixing it is proving kind of difficult.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
JTK Fotheringham
Ducks in Outer Space
#44 - 2013-11-21 16:08:44 UTC
CCP Snorlax wrote:
Krants wrote:
CCP Snorlax wrote:
I guess my fix only fixed the corrupt icons - the black icons were a separate issue. I believe we have a fix for that in the next update. Sorry for your troubles - we're doing all we can.

Sorry, corrupted (red-green-blue scrambled things of art) icons havn't been fixed. Or do you mean something else by corruption?

Well, sorry again, then - I'm getting conflicting reports. I haven't seen a repro case of it inhouse so fixing it is proving kind of difficult.


Thanks for the efforts CCP Snorlax.

Is there any possibility that this same bug is why I'm not seeing ship previews in the character selection screen?
Lilliana Stelles
#45 - 2013-11-21 16:21:51 UTC
CCP Snorlax wrote:
Krants wrote:
CCP Snorlax wrote:
I guess my fix only fixed the corrupt icons - the black icons were a separate issue. I believe we have a fix for that in the next update. Sorry for your troubles - we're doing all we can.

Sorry, corrupted (red-green-blue scrambled things of art) icons havn't been fixed. Or do you mean something else by corruption?

Well, sorry again, then - I'm getting conflicting reports. I haven't seen a repro case of it inhouse so fixing it is proving kind of difficult.



I'm also still getting corrupt icons, mainly in space in the "selected item" window, and on blueprints. Ships are now just all-black.

Interestingly enough if you look *Very* closely at the corrupted icons, some of them look like a texture map of some sort, either a light map or a an alpha mask or something that should be wrapped around the model.

Except for blueprints, everything that is corrupted is a "3d" item, deployable, ship, etc. Normal items (passengers, guns, modules, livestock, drugs, fuel, whatever) have working icons.

Not a forum alt. 
CCP Snorlax
C C P
C C P Alliance
#46 - 2013-11-21 17:05:02 UTC
JTK Fotheringham wrote:
CCP Snorlax wrote:
Krants wrote:
CCP Snorlax wrote:
I guess my fix only fixed the corrupt icons - the black icons were a separate issue. I believe we have a fix for that in the next update. Sorry for your troubles - we're doing all we can.

Sorry, corrupted (red-green-blue scrambled things of art) icons havn't been fixed. Or do you mean something else by corruption?

Well, sorry again, then - I'm getting conflicting reports. I haven't seen a repro case of it inhouse so fixing it is proving kind of difficult.


Thanks for the efforts CCP Snorlax.

Is there any possibility that this same bug is why I'm not seeing ship previews in the character selection screen?

I'm not sure - I'll look into that.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Arabiann CowBoy
Federal Navy Academy
Gallente Federation
#47 - 2013-11-21 21:03:28 UTC
I think the problem is that the game is not downloading the pictures i have the same issue and after clearing the cach
i loged into the game but nothing changed Evil so i went to the cach folder >> ships and it was empty Attention
CCP Snorlax
C C P
C C P Alliance
#48 - 2013-11-21 21:08:01 UTC
Arabiann CowBoy wrote:
I think the problem is that the game is not downloading the pictures i have the same issue and after clearing the cach
i loged into the game but nothing changed Evil so i went to the cach folder >> ships and it was empty Attention

These icons are generated by the client on demand and stored in the cache folder - they're not downloaded.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Crydan Annages
Independant Capsuleer Association
#49 - 2013-11-21 23:08:37 UTC
CCP Snorlax wrote:
Arabiann CowBoy wrote:
I think the problem is that the game is not downloading the pictures i have the same issue and after clearing the cach
i loged into the game but nothing changed Evil so i went to the cach folder >> ships and it was empty Attention

These icons are generated by the client on demand and stored in the cache folder - they're not downloaded.


Still getting this after clearing my cache, also re installing etc etc etc

It's really rather annoying as it has been going on since Odyssey (On the mac client)

Which caused me to install boot camp and run in Windows which seemed to fix it. But then now it's happening in Windows.

I have a Macbook Air (Mid 2011)
Intel 3000 HD Graphics
Xavier Higdon
Science and Trade Institute
Caldari State
#50 - 2013-11-22 02:48:17 UTC
Also having this problem. PC info is as follows:

OS: Windows 8 64-bit, x64-based processor
Processor: AMD FX-8120 Eight-Core 3.10 GHz
RAM: 12 GB
Graphics: AMD Radeon HD 7450, 512GB
Driver Version: 12.105.8.0

The issue did not surface until I had installed the Rubicon expansion and was not equally present in my clients. The first client is managed through Steam and this problem was much more prevalent there, effecting all(or nearly all) ships, deployables, drones, structures, asteroids, LCOs and wrecks in both the show info screen, the selected item window and the "target" image. On my second client, downloaded direct from the CCP website, the issue was not nearly as bad until I had cleared the cache, at which point it became nearly identical to the client managed through Steam. The only difference between the two is that the Noctis, Nereus, Iteron Mark V and a few other ships as well as some wrecks are not affected on this second client. I have cleared the cache multiple times, run the repair tool, switched between graphics settings, switched between DX9 and DX11 and attempted a reinstall all of which had no effect on the problem.

There is also one more issue. Some times, though not always, the image that would normally appear in the small box actually flashes on the screen as though it was a fullscreen image. It's there for a fraction of a second and then gone, at which time the exclamation mark that is first present in the small image box disappears, replaced by a solid black box.
DrLSpaceman
Science and Trade Institute
Caldari State
#51 - 2013-11-22 06:36:02 UTC
Also having this problem running DX9 on a 64-bit Windows 7 machine and an Intel HD 3000 graphics card. I have updated my drivers, cleared my cache, and fiddled with my graphics settings to no avail. Any word on more fixes?
Dun'Gal
Myriad Contractors Inc.
#52 - 2013-11-22 06:41:15 UTC
CCP Snorlax wrote:
JTK Fotheringham wrote:
CCP Snorlax wrote:
Krants wrote:
CCP Snorlax wrote:
I guess my fix only fixed the corrupt icons - the black icons were a separate issue. I believe we have a fix for that in the next update. Sorry for your troubles - we're doing all we can.

Sorry, corrupted (red-green-blue scrambled things of art) icons havn't been fixed. Or do you mean something else by corruption?

Well, sorry again, then - I'm getting conflicting reports. I haven't seen a repro case of it inhouse so fixing it is proving kind of difficult.


Thanks for the efforts CCP Snorlax.

Is there any possibility that this same bug is why I'm not seeing ship previews in the character selection screen?

I'm not sure - I'll look into that.


Also not seeing ship preview on character selection screen.
CCP Snorlax
C C P
C C P Alliance
#53 - 2013-11-22 09:58:18 UTC
OK, fingers crossed - there's another fix on the way in today's patch for the black icons. I'm still not sure if the corrupt icons and black icons are the same issue so we'll see how this goes. Please report back after today's update, and remember to clear the cache to ensure icons are regenerated.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Justin Perelta
School of Applied Knowledge
Caldari State
#54 - 2013-11-22 11:41:27 UTC
Fixed for me! \o/ (after taking 5 mins to get past the character selection screen).

Thanks CCP Snorlax.

Justin
Krants
Doomheim
#55 - 2013-11-22 11:45:31 UTC
Yeah, looks like everything's fine now. Good job CCP!
JTK Fotheringham
Ducks in Outer Space
#56 - 2013-11-22 12:01:20 UTC
CCP Snorlax wrote:
OK, fingers crossed - there's another fix on the way in today's patch for the black icons. I'm still not sure if the corrupt icons and black icons are the same issue so we'll see how this goes. Please report back after today's update, and remember to clear the cache to ensure icons are regenerated.


Thanks Snorlax. Looks like this bug's fixed for me too. Big smile

I've still got no ship preview on the character selection screen. Ugh

It's not game-breaking - Ill put it down to my antique grafix card. Blink

/JTK
John Wolfsson
Federal Navy Academy
Gallente Federation
#57 - 2013-11-22 12:02:02 UTC
fixed :) , thank god and CCP of course , :) (Intel HD 3000 integrated card )
Sturmwolke
#58 - 2013-11-22 12:05:53 UTC
Confirming issue fix after 1.0.2
Didn't even need to lift a finger to re-install ***** and stuff except clear cache.
Just waited and watched, since I had a feeling the foul up isn't on my end after these various posts. Big smile
Cixx Angeliia
Perkone
Caldari State
#59 - 2013-11-22 12:20:55 UTC
Yep todays DT fixed the issue :) Love you CCP. I want your babies!
CCP Vertex
C C P
C C P Alliance
#60 - 2013-11-22 12:50:07 UTC
Glad to hear the fix has worked, thanks for all the assistance everyone!

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex