EVE General Discussion

no it wasn't; and this isn't an argument.

See, we can agree on something, (in-game) burn the heretic named stoogie! Well, if he can fly a heretic that is.

Yea, I know, shrug. I'm not faulting people for how they feel so much as I'm saying what they are feeling is wrong lol.

We do that everyday on this board when we tell high sec people they are wrong for feeling that high sec should be 100% safe or when we tell null sec people that they are wrong for feeling that that AFK cloaker in their ratting system is doing something horribly wrong.

Mmmm... well, I try to stay away from adopted mentalities as you well know with previous... "arguments" I've put forward.

I tend to question things based off their merit and relevancy and am hard pressed to follow any sort of "just because" answer.

So because of that, I have to respectfully state that when you say you aren't faulting people for how they feel, but telling them what they are feeling is wrong... well...

You are.

I could not scrape up enough audacity to tell someone they should be feeling pain when they are feeling pleasure. It's not my place =)

Now, in regards to someone complaining about highsec or afk cloaking... I may take a softer stance in explaining WHY it's wrong to think it, but I do not like the crude confrontation of just saying "you're wrong" and leaving it at that.

But we can agree to disagree it's cool.

I get that. I'm an anti-Themepark MMO player. But CCPs action doens't rise to the level of concern for me, even after analyzing the situation after sveral days of this "scandal". I understand that other people are different.

What I think irks me a bitt is the wiff on entitlement thinking, like somehow CCP has to tell everyone what it's doing or fit someone's arbitray idea of "fair" or "impartial". Not mad about it, but dissapointed is a good word.

Maybe it's me and I'm getting old, watching people freak out about monoclegate/incarna was fun, this time it's just kind of sad.

Let me first say "Thank You."

This is the kind of response that the community expected immediately upon this news coming out or at least within 12 calendar hours.

It is no secret the huge love I have for CCP. So please accept my criticism understanding that I still love you guys!

Surely there was at least one CCP employee perusing the forums or getting evemails on their anonymous alts from friends talking about this or talking about it in game. Surely one CCP employee saw this developing and thought to himself "this looks like a poo storm brewing, I should escalate through the proper channels." Surely there is a written policy in place for dealing with urgent issues when various employees are unavailable for a myriad of reasons. Surely every CCP employee knows what to do when various functional roles are not available by their respective parties. Surely there is some sort of "SOS" team that deals with unusual, complicated, or escalated issues on a regular basis. Surely such a team maintains staffing 24/7, even if it is a handful of people cross-trained from their primary jobs. Surely every CCP employee feels that he can freely email or call any employee in the company, even the CEO, to address an important issue when warranted. Surely every CCP employee does not feel such actions would put them in a negative spotlight with possible workplace retaliation or otherwise negative effects on reviews.

Stuff Happens. Whether CCP as a whole thought this was a problem and kept it secret, whether CCP collectively felt everything was a-ok and unaware of the problems with these actions, whether it was a rogue employee helping friends, whether it was a small group that authorized it without proper higher-level authorization or using the publicly available CCP employee as a scapegoat...

While we all want to know the answers to the questions so many subscribers are asking, the most important thing period is a proper response from CCP.

This initial response is exactly what we need. Please relay further details to us in the same transparent and compassionate voice as this initial communication. Please don't have the lawyers or "PR damage control specialists" write the response.

I ask, and suggest, that CCP's CEO personally lead this investigation and response to the community.

Let me share with you a recent CEO response from a company that also recently had a PR disaster. It is a model of how to respond. The following link includes the commentary by marketing expert Joe Polish on his blog:

http://geniusnetwork.com/blog/?p=1497

I implore every CCP employee to read this article and consider how to adapt it to CCP. Also, please consider how you can form an initiative to comb through the company to ensure that this type of thing does not get repeated. We do not need a "response" merely, we need ask for a change of behaviors. Let's not see a further "outrage" against CCP for something of this nature in the near future.

Those are my thoughts. I otherwise now reserve judgement until we have a quick, thorough, and candid response.

Let me also ask the community to try to cut CCP some slack. No matter how much you agree or disagree on this particular issue, I think most of us recognize that CCP is the most progressive game company out there that, more often than not, simply does "gaming" and "community" better than any other out there. This company had humble beginnings and grew by simply being awesome. Like any company, there have been setbacks and mistakes. But for every step back, CCP has always taken more steps forward.


Thank you CCP for all that you do, and I ask my fellow subscribers to at least give CCP a few days to respond and resolve this situation.

Thank you,

-Ero

Seriously, please stop calling us entitled.

It only makes you look stupid. Of course we're entitled. When I deal with a business I'm entitled to fair treatment That's exactly the case here. Fair treatment in this case means any gifts given to specific entities are above the table and follow published and strict guidelines.