Issues, Workarounds & Localization

Ok.

1 First I got a Client update unsuccessful exception dump. I tried to post it here but got a 6000 char limit warning.

2 I tried to make multiple posts, but then got told HTML not accepted. Because the exception data looks too much like HTML. Why are we given exception data we can't post here?

3 I went back to the exception dump and clicked the button to start eve anyway. The client started old style gave me an incompatible protocol warning and started downloading a patch. \o/ I thought.

4 I get a some errors occurred message try opening the repair.exe file in eve folder.

5. I open repair.exe. It does a download and nothing happens. Download window closed and then silence.

6. I open repair.exe again. This time I get a different download window with a hash check and x/7 counter. It hangs on 3/7, restarts itself, and completes with no warnings. \o/.....

7 I open the launcher and it hangs in the exact same spot with Client Update Unsuccessful.

I'd be happy to post more detailed information but the forum won't let me.

Here is my Dxdiag.txt

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System Information

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Time of this report: 10/9/2013, 01:25:41
Machine name: ARIA
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: UX31A
BIOS: UX31A.216
Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 3982MB RAM
Page File: 2826MB used, 2264MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_15171043&REV_09
Display Memory: 1664 MB
Dedicated Memory: 32 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1348
Native Mode: 1920 x 1080(p) (60.001Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.2875 (English)
Driver Version: 9.17.10.2875
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: Thread group
Driver Attributes: Final Retail
Driver Date/Size: 11/2/2012 00:19:44, 12615168 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-C878-1D35B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x15171043
Revision ID: 0x0009
Driver Strong Name: oem5.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2875:pci\ven_8086&dev_0166&subsys_15171043
Rank Of Driver: 00E00001

You might want to remove the 6000 char limit from the tech support forum? Do you really need the whole thing?

I'm having the same problem. I tried deleting the temp folders the patch was downloading to and that didn't help.

*This may or may not work for you*

I've had this issue on and off for weeks now. Either it randomly seems to solve itself or I end up re downloading the entire game. This time around I messed around in settings and found an updater that launched and actually fully downloaded the patch without freezing. To me it seems like blind luck and I really have no idea why this works and what's causing the standard method of patching to not work.

Here's where you find it

C: > program files > CCP > EVE > Launcher > Cache > Updater

launch the updater application and it will do its thing. For me I havent been able to use my launcher and kept giving me an error saying : "this program is not compatible with your version of windows...yada yada yada....". After launching the updater, my launcher popped up which was really surprising since it didn't work before.

Anyways, hope this helps