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Terms of Service CSM Feedback Thread

First post First post First post
Author
Tweek Etimua
Federal Navy Academy
Gallente Federation
#361 - 2013-09-21 01:57:28 UTC
My humble noob opinion is that the restrictions on naming in game assets is understandable.

The ToS not alowing some one to impersonate another player seems very un-Eve like. There are many things in eve that we all sit back and say "should have been smarter". And for me if a corp/alliance does not have the proper steps in place to protect their in game assets then shame on them. For me thats the key phrase in this. Its "in game assets". If a scam is for anything aquired in game it should be allowed. How ever I know some accounts are shared between people, I would not consider an account an in game asset and scamming for a password or login is what this ToS should be aplied to.
Dracvlad
Taishi Combine
Astral Alliance
#362 - 2013-09-21 11:10:43 UTC  |  Edited by: Dracvlad
I am not going to go through this thread, but I will give my input and hope that CCP listens:

I have no issue with scams in game, lets get that out of the way first, my issue is that scams and spying are so easy as there is nothing in game to link accounts, this makes Eve effectively Scammers Hello Kitty on line. You run out of money, activate account 109 and grab what you can, oh dear CCP lose another customr, what do I care, HTFU, lol, I can see the replies to my post already.

Eve could be truly great if you linked accounts, to be blunt all this talk about the TOS is just hot air, I suggest that you have the ability at the API level to list all acounts run by that player and the player has the ability to allow that or not. This means that I as a CEO can actually use something ingame to cover me from those Hello Kitty Scammers. Of course someone can get in corp, and rip me off because I am a dictator and they don't like the cut of my jib, but I on the other hand can watch for the signs and remove his roles etc.

If someone wants to spy then all well and good, they do that as a player, all in, this means that the game becomes a lot harder, because spying and scamming become a lot harder and have consequnces. Bluntly put its so damn easy now I think most of the people who do it are utter jokes, and they act as if they did something really difficult, it isn't, I have utter contempt for kidding yourself. Is this game supposed to be a war game, well it isn't because spying is to easy, its a silly simple spy and scam game.

People ask why is it turning into a blob, well that is easy, the blob is the only way to defend against your attack plans being known by everyone, or you keep it so small that you are irrelevent, thats me by the way. Why don't people keep resisting, well if you have more spies then soldiers in your fleet that is another answer, I remember one fleet where multiple spies decloaked their SB to ruin an attack and they made up more than 50% of the fleet, and in truth I was not surprised.

So CCP if you don't change this then watch people who want a hard game (not a game made hard by impossible to deal with meta gaming) decide that Eve is not the game and go do something else. And playing sementics with the TOS ain't going to do anything!

When the going gets tough the Gankers get their CSM rep to change mechanics in their favour.

Blocked: Teckos Pech, Sonya Corvinus, baltec1, Shae Tadaruwa, Wander Prian, Daichi Yamato, Jonah Gravenstein, Merin Ryskin, Linus Gorp

Murk Paradox
Ministry of War
Amarr Empire
#363 - 2013-09-21 13:21:25 UTC  |  Edited by: Murk Paradox
Michael Loney wrote:

4) Claiming to be part of a Corp / Alliance / group that you are not is OK, again easy to verify


Specifically I want to talk about point 4
I lost a ship to the new order. I did not petition its return or quit the game. However most of the feedback I revived when I asked what I could do to ACTIVELY combat ganks was to simply war-dec them. Well, there are a large amount of players with Bios that claim they are part of the new order while staying in a NPC corp to dodge war-decs.

Unless there is an in-game method to list off ALL of the new order 'knights' that I can check then there is no way to verify who they really are.

Does this mean I can petition CCP for the return of my ship / cargo as well as ban the ganker because he falsely represented the new order and caused m losses?

Sadly this is not an edge case either, many of the gankers I tracked were members of NPC corporations while claiming to represent James315 and his goals.




(EDIT- I understand you have accepted this and moved on, but I wanted to comment as I'm sure there are others who feel the same way and have not moved on).

Unfortunately, the issue with NO and NPC corps is the fact that the game mechanics allow a NPC corp to engage in combat regardless.

Where I understand retribution with current game mechanics is limited (no wardecs) wardecs are also simply unnecessary as NO Knights tout a -10 status proudly. This of course makes it good for revenge on a singular level, but does not allow revenge on a corp level, ie; make the corp enforce responsibility on the single combat pilot.

Saying you are NO, or simply attacking without cause are both equally viable however since there is no rule to support the meta (other than its allowed).

This is how it should be.

Granted, if someone tells me they are a part of a group, and I feel wronged, I of course want self gratification in regards to feeling justified as being "hurt". I want someone to pay.

UNfortunately, that need is not required to fulfill in this game; I can simply do what I want against them (in kind and within current rules).

The people who do not understand this, and want to harass out of game for ingame retribution is where rules such as these get so convoluted since people simply cannot maintain the necessary duality that gamers need to have (tl;dr don't break your keyboard or try to be a douche because your pixels got blown up).

In regards to people saying "these rules have existed", well, that may be true, but everyone has a right to be a victim, just as much as they can be a perpetrator and we all as consumers, should be allowed to know what we can and cannot do under cause for confusion.

To anyone else who may have an opinion as to why we want to know and have the TOS clarified...

It's none of your business.

My TOS is mine, you have yours.

This post has been signed by Murk Paradox and no other accounts, alternate or otherwise. Any other post claiming to be this holder's is subject to being banned at the discretion of the GM Team as it would violate the TOS in regards to impersonation. Signed, Murk Paradox. In triplicate.

Andy Lorentz
Sebiestor Tribe
Minmatar Republic
#364 - 2013-09-21 13:52:07 UTC
Michael Loney wrote:

Unless there is an in-game method to list off ALL of the new order 'knights' that I can check then there is no way to verify who they really are.

Does this mean I can petition CCP for the return of my ship / cargo as well as ban the ganker because he falsely represented the new order and caused m losses?

Sadly this is not an edge case either, many of the gankers I tracked were members of NPC corporations while claiming to represent James315 and his goals.


The Minerbumping blog is the official website of the New Order. On the website, James 315 specifically states that anyone who claims to represent the New Order, does in fact represent the New Order, regardless of which corporation or alliance they belong to. Therefore, it is impossible to falsely present yourself as a member of the New Order.

Go Pop
State War Academy
Caldari State
#365 - 2013-09-21 22:36:25 UTC
I'm going to be a horrible person and post this without having read ANY of the other posts. But please bear with me.

1) I am NOT, nor have I ever been a scammer.
2) I am NOT, nor have I ever been a pirate.

Yeah, I'm one of those "good" players. Keep reading.....

I feel that the "you shall not impersonate" policy is trash and should be ditched. Why?

In this "universe", it's built on the idea that you can remake yourself. You can be who you want, and it's the clueless that learn the hard lessons the hard way (I know I have).

The only limitations that should be placed on character names revolve around real world names AND names that start with "CCP" as those are representatives of the company.

CCP owns all the content of the game. By limiting the names so you cannot play a character named, "Sony Playstation" or "PS3", they are protecting themselves from legal ramifications. That's completely legit.

By restricting the names from "CCP {whatever}" they are preventing confusion with official CCP representatives.

But to say that someone can't use the name "Go Pap" because it could be confused with me is what makes this game the cut throat game that I think most of us like.

In the future, there will be ways to imitate others...no matter who they are. Why are we protecting people from their own mistakes? Everyone needs to learn...let Experience be her own teacher.

Go Pop.
Poetic Stanziel
The Scope
Gallente Federation
#366 - 2013-09-22 10:24:12 UTC  |  Edited by: Poetic Stanziel
First of all, I've no problem with game mechanics that help protect players to some degree, such as Crimewatch and CONCORD and security status. Game mechanics are objective criteria and rules. They apply equally to all players, without prejudice. I'm also in favour of educating players about EVE and its many dangers.

My problem lies with subjective rules, such as those in the EVE Online Naming Policy and the Terms of Service. Subjective rules will always be applied unevenly, even given the good intentions of CCP Games. I think where possible, CCP should strive to eliminate subjective rules and replace with either objective game mechanics or work to further educate players.

Two simple things CCP can do. First, fix the font. Especially so that a lowercase "L" does not look like an uppercase "i".

Second, a UI window that educates. Below I include an example of a very simply UI window that would allow CCP to eliminate all rules concerning impersonation and representation of other players from the Naming Policy and the Terms of Service documents. The only rules remaining would pertain to impersonation or misrepresentation of CCP employees and representatives. Otherwise, everything else is fair game and it is up to the players to protect themselves and to protect their own reputations.

(Rules concerning the alteration of EVElopedia and other CCP web properties are another matter altogether. I've no problem with those being off-limits where impersonation and representation are concerned.)

The UI window below works two-fold. Both as a warning to players and as an education into the harsh realities of EVE Online. The window also ensures that new players are educated on the realities of EVE early. To ensure that players receive said education, the UI window would appear before the completion of all contract, send money and trade transactions. The window would function in completing or cancelling those transactions. The window would appear a minimum of 10 times (thus the counter in the lower left corner) before it could be disabled via the option menu. All players are forced to see this window at least ten times during their EVE subscriptions, thus no player can claim that they were unaware of fraud, extortion and racketeering among players.

(THE UI WINDOW IMAGE)

Thoughts? The text can obviously be altered and extended as necessary. And I wrote it fairly quickly, so there are some silly grammar errors in there. And yes, I used an old EVE font for the mock-up, which is a problem font. I simply used it for aesthetics.


from http://poeticstanziel.blogspot.ca/2013/09/is-it-ccps-job-to-protect-players-from.html
Gecko Runner Hareka
Native Freshfood
Minmatar Republic
#367 - 2013-09-22 15:31:16 UTC
Murk Paradox wrote:

The people who do not understand this, and want to harass out of game for ingame retribution is where rules such as these get so convoluted since people simply cannot maintain the necessary duality that gamers need to have (tl;dr don't break your keyboard or try to be a douche because your pixels got blown up).


Great point! This emphasis on duality and the necessity of approaching each of those two seperately cannot be repeated often enough. But it's not only players. CCP tries to solve an in-game problem some players want addressed not through game mechanics but through out-of-game tools - and even worse - through legal wording. Please try to address scamming through in-game means!

Speaking of this there are now a variety of actual proposals on the table on how to implement it - so it's not player bitchin but there are constructive ideas here that would benefit from CCP feedback - and in all fairness also a policy statement on how CCP wants to develop the lawless sandbox in the future...

Gecko Runner Hareka
Native Freshfood
Minmatar Republic
#368 - 2013-09-22 15:38:24 UTC
Poetic Stanziel wrote:


The UI window below works two-fold. Both as a warning to players and as an education into the harsh realities of EVE Online. The window also ensures that new players are educated on the harsh realities of EVE Online early. To ensure that players receive said education, the UI window would appear before the completion of all contract, send money and trade transactions. The window would function in completing or cancelling those transactions. The window would appear a minimum of 10 times (thus the counter in the lower left corner) before it could be disabled via the option menu. All players are forced to see this window at least ten times during their EVE subscriptions, thus no player can claim that they were unaware of fraud, extortion and racketeering among players.

(THE UI WINDOW IMAGE)

Thoughts? The text can obviously be altered and extended as necessary.


from http://poeticstanziel.blogspot.ca/2013/09/is-it-ccps-job-to-protect-players-from.html


I think it integrates nicely with some other proposals. I would add the following:

* Tutorial missions for each of those points (e.g. getting scammed by aura as someone put it in an earlier post)
* Links form your bullet list to those tutorials
* Mechanisms to do player lookup in-game: Information agents much like locator agents that finally integrate some sort of unified lookup
* And a tentative alt lookup - something like "known associates" but nothing definitive, just info suggests that there could be a connection between and a percentage :P to keep it interesting
Literally Space Moses
GoonWaffe
Goonswarm Federation
#369 - 2013-09-22 19:52:06 UTC
All I get from this dev blog is "we know you're upset, but too bad, we won't change anything".
Hopefully our CSM can get this change made, if they can I'll resub.

#T2013

Lloyd Roses
Artificial Memories
#370 - 2013-09-23 13:29:59 UTC  |  Edited by: Lloyd Roses
Poetic Stanziel wrote:
First of all, I've no problem with game mechanics that help protect players to some degree, such as Crimewatch and CONCORD and security status. Game mechanics are objective criteria and rules. They apply equally to all players, without prejudice. I'm also in favour of educating players about EVE and its many dangers.

My problem lies with subjective rules, such as those in the EVE Online Naming Policy and the Terms of Service. Subjective rules will always be applied unevenly, even given the good intentions of CCP Games. I think where possible, CCP should strive to eliminate subjective rules and replace with either objective game mechanics or work to further educate players.

Two simple things CCP can do. First, fix the font. Especially so that a lowercase "L" does not look like an uppercase "i".

Second, a UI window that educates. Below I include an example of a very simply UI window that would allow CCP to eliminate all rules concerning impersonation and representation of other players from the Naming Policy and the Terms of Service documents. The only rules remaining would pertain to impersonation or misrepresentation of CCP employees and representatives. Otherwise, everything else is fair game and it is up to the players to protect themselves and to protect their own reputations.

(Rules concerning the alteration of EVElopedia and other CCP web properties are another matter altogether. I've no problem with those being off-limits where impersonation and representation are concerned.)

The UI window below works two-fold. Both as a warning to players and as an education into the harsh realities of EVE Online. The window also ensures that new players are educated on the realities of EVE early. To ensure that players receive said education, the UI window would appear before the completion of all contract, send money and trade transactions. The window would function in completing or cancelling those transactions. The window would appear a minimum of 10 times (thus the counter in the lower left corner) before it could be disabled via the option menu. All players are forced to see this window at least ten times during their EVE subscriptions, thus no player can claim that they were unaware of fraud, extortion and racketeering among players.

(THE UI WINDOW IMAGE)

Thoughts? The text can obviously be altered and extended as necessary. And I wrote it fairly quickly, so there are some silly grammar errors in there. And yes, I used an old EVE font for the mock-up, which is a problem font. I simply used it for aesthetics.


from http://poeticstanziel.blogspot.ca/2013/09/is-it-ccps-job-to-protect-players-from.html


That is so not gonna work. A solid part of the people being exposed to this will see this in a 'hurry', clicking it away the first time. And then not reading it afterwards, cause they are in a hurry again.

Spamming the user with such stuff is bad - the rules need to be written down somewhere else, but not ingame. Ingame is no place for a ToS-info. Even worse, forcing them to read this stuff that is like irrrelevant to 96% of the playerbase, even ten times, will just not do any good.

Just recently noticed the same with the board/eject notify, it actually tells you for years that your ship 'can' explode if you eject. It probably told me that 1200 times, same for a lot of corpmates. 90% of us used that button everyday and never read it. One guy logged in at one point and said: 'sure they do, did you never read that?' - 'No, first few times was reshipping on a POS and afterwards we only read *confirm eject*'
^ This is exactly what will happen to the notification-spam.

Ed: If you want anything like this to ever work, it needs to only appear when it has a meaning - currently every pop-up there is in eve is basically just a distracting pain in the ass, telling you ALL the POTENTIAL effects of your doings. They flood you with so much, usually at that time irrelevant/useless information EVERY TIME, that you just stop caring. Like declining a factionmission and getting shot by the navy outdoors right afterwards.
Hansy Babes
ColonThinkingColon
Arrival.
#371 - 2013-09-23 17:24:06 UTC
Beness wrote:
http://community.eveonline.com/news/dev-blogs/terms-of-service-history-and-clarification/


What's really needed is a handy chart of all the claims that can be made, and details of which ones are forbidden. Like:


  • I claim to be myself.
  • I claim to be an alt of another character on this account.
  • I claim to be an alt of a character on another account I control.
  • I claim to be an alt of a character on another account that I do not control.
  • I claim to have a corporate role that I have on this character.
  • I claim to have a corporate role that I have on another character (this account or another).
  • I claim to have a corporate role that I do not have for a corporation that I am in.
  • I claim to have a corporate role that I do not have for a corporation that I am not in.
  • etc.


Does it matter who the claim is made to?


A clear answer to these questions as well as;
Can I falsely claim to be a main account?
Can I falsely claim to have no other alts?
Can I falsely claim to have a limited number of alts without disclosing all my alts?
Can I falsely claim to not be an awox alt?

Would be very helpful, I apologize in advance if these questions have already been answered. I could only force myself to read the first 5 and last 5 pages of this thread.
Kirren D'marr
Caldari Provisions
Caldari State
#372 - 2013-09-23 19:31:05 UTC
GM Grimmi wrote:
Hello everyone,

I just want to clear up one little misunderstanding here once and for all.

You cannot impersonate yourself.

Telling others that you’re an alt of a character you own or telling them what other characters you own is not a EULA/TOS violation and will not get you banned.

With the possible exception of using your own alt to mimic your character using spelling trickery in order to trick people into accepting duels with a high skill monster when they thought they were going to duel with puny noob or something like that, and possibly some extreme weird and outlandish edge case we haven’t thought of yet – you cannot impersonate yourself. The example above would not even be self-impersonation as much as it would just be a simple spelling trickery type of deal where it doesn’t really matter who owns the characters in question.

Impersonating yourself does not follow good logic since you are yourself and that is not a violation of any policies we have.

Thanks for reading.

Lead GM Grimmi


It is so nice to see that all of the GMs are on the same page on this issue, and are clearly communicating each other so that they all understand and interpret the policies in the same way, and that no posts from GM representatives have ever been in direct contradiction with each other.

It is also very reassuring to know that the GMs are most likely applying rules and discipline in the same equal and uniform manner that they have demonstrated in their understanding of the impersonation policy.

/sarcasm

Why a switch on/off? Because the new animation doesn't add anything to gameplay and it's graphically annoying. In other words, it's worse than bad: it's useless. Simple as that.     _ - Kina Ayami_

SAJUK NIGARRA
Ministry of War
Amarr Empire
#373 - 2013-09-23 20:45:08 UTC  |  Edited by: SAJUK NIGARRA
Kirren D'marr wrote:
GM Grimmi wrote:
Hello everyone,

I just want to clear up one little misunderstanding here once and for all.

You cannot impersonate yourself.

Telling others that you’re an alt of a character you own or telling them what other characters you own is not a EULA/TOS violation and will not get you banned.

With the possible exception of using your own alt to mimic your character using spelling trickery in order to trick people into accepting duels with a high skill monster when they thought they were going to duel with puny noob or something like that, and possibly some extreme weird and outlandish edge case we haven’t thought of yet – you cannot impersonate yourself. The example above would not even be self-impersonation as much as it would just be a simple spelling trickery type of deal where it doesn’t really matter who owns the characters in question.

Impersonating yourself does not follow good logic since you are yourself and that is not a violation of any policies we have.

Thanks for reading.

Lead GM Grimmi


It is so nice to see that all of the GMs are on the same page on this issue, and are clearly communicating each other so that they all understand and interpret the policies in the same way, and that no posts from GM representatives have ever been in direct contradiction with each other.

It is also very reassuring to know that the GMs are most likely applying rules and discipline in the same equal and uniform manner that they have demonstrated in their understanding of the impersonation policy.

/sarcasm


They seem very competent, I see no reason why I wouldn't keep paying for their wages.


Later edit : Sorry, I realised such a non constructive answer didn't belong in this thread . So let's be constructive.

Dear CCP, hire competent people. This will avoid your staff making contradictory public statements. Another benefit of qualified staff is their ability to communicate efficiently, both with their colleagues and with customers.

In the end better staff with a good grasp of public relations and elementary logic will mean a better image for your company, less disgruntled subscribers and ultimately better revenues.

Thank you.
Beness
Vojtech Fekete
#374 - 2013-09-24 04:20:49 UTC
So it looks like this issue is resolved.

It's fallen out of the news, and there's only a few posts to the only thread about it every day. Case closed.

I honestly hope this isn't the case. I would love to see the rules laid out in an example driven manner, or to have transparency of process in order to understand what precedents were being set and to allow the community to monitor any modification of this. Or both!
Theon Severasse
The Scope
Gallente Federation
#375 - 2013-09-24 10:56:16 UTC
Do the CSM know whether this has been taken any further?
Samuel Wess
Doomheim
#376 - 2013-09-24 12:59:17 UTC
Maybe you can do something about impersonating trough characters selling, because i fell victim to this
once, and I cannot go on forums and search every character that i know in game to see if it has been sold
or not.
The employment history should show when a character has been transferred to another person.

Walk into the club like "What up? I got a big cockpit!"

Desivo Delta Visseroff
The Scope
Gallente Federation
#377 - 2013-09-24 18:04:06 UTC
People need to keep this thread alive and kicking. While the lack of responses and action from is frustrating, the player base cannot allow that frustration to turn into defeat. The only solutions is to fully revert the changes made to the TOS. Till that happens everyone needs to keep driving the rage forward.

I was hunting for sick loot, but all I could get my hands on were 50 corpses[:|]..............[:=d]

Varius Xeral
Doomheim
#378 - 2013-09-25 12:20:54 UTC
The latest Wicked Princess/Black Legion titan kill (where an alt spy turned off a POS protecting a titan) is precisely the kind of action that could now be petitioned and perhaps reversed under these new rules, given the results of the GM escalation lottery. Moreover, a similar action could receive different rulings given the interpretations of different GMs, thereby resulting in player confusion with regards to the rules and justifiable impressions of favoritism with respect to different in-game entities.

Stop pretending you ever policed misrepresentation, and rewrite the rules to reflect the game that we all have been joining and playing for the last 10 years.

Official Representative of The Nullsec Zealot Cabal

Alavaria Fera
GoonWaffe
#379 - 2013-09-25 15:46:39 UTC
Desivo Delta Visseroff wrote:
People need to keep this thread alive and kicking. While the lack of responses and action from is frustrating, the player base cannot allow that frustration to turn into defeat. The only solutions is to fully revert the changes made to the TOS. Till that happens everyone needs to keep driving the rage forward.

We're defeated.

Triggered by: Wars of Sovless Agression, Bending the Knee, Twisting the Knife, Eating Sov Wheaties, Bombless Bombers, Fizzlesov, Interceptor Fleets, Running Away, GhostTime Vuln, Renters, Bombs, Bubbles ?

Alavaria Fera
GoonWaffe
#380 - 2013-09-25 15:47:19 UTC
Varius Xeral wrote:
The latest Wicked Princess/Black Legion titan kill (where an alt spy turned off a POS protecting a titan) is precisely the kind of action that could now be petitioned and perhaps reversed under these new rules, given the results of the GM escalation lottery.

I assume it has been petitioned, but we'll never find out since it cannot be discussed?

Triggered by: Wars of Sovless Agression, Bending the Knee, Twisting the Knife, Eating Sov Wheaties, Bombless Bombers, Fizzlesov, Interceptor Fleets, Running Away, GhostTime Vuln, Renters, Bombs, Bubbles ?