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character transfer problem

First post
Author
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Adolf Heimdallr
#1 - 2013-09-21 06:46:42 UTC
trying to transfer a character but when it comes to the payment screen clicking on the plex button does nothing, player is in an NPC corp, not skill training ect.
Chic Botany
Doomheim
#2 - 2013-09-21 06:47:24 UTC
Put a support ticket in
Shederov Blood
Deadly Viper Kitten Mitten Sewing Company
#3 - 2013-09-21 06:55:10 UTC
Does the character have the PLEXes? P

Who put the goat in there?
CCP Sunset
C C P
C C P Alliance
#4 - 2013-09-21 12:29:34 UTC  |  Edited by: CCP Sunset
You really need to file a support ticket to have a GM look into what might be causing this problem. Either use F12 in-game, the website or email to support@eveonline.com

In the meantime you can check the advice in the Character Bazaar section of the forum, particularly this post from GM CiD has some great advice including that the PLEX must be placed in your redeeming system by using the reverse redeem option.

European Associate Sales Specialist, Presenter: EVE TV, tea enthusiast.