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Terms of Service CSM Feedback Thread

First post First post First post
Author
Carmaine
The Awesome Corp
#101 - 2013-09-13 23:00:39 UTC
Isis Dea wrote:
Before beginning, a quick little recap on my personal views for EVE, its cold atmosphere and rough learning curve:

EVE teaches more than it caters at times, reminding everyone that space is cold and that there are people you cannot trust at a glance. With wars going on in the background, giant conflicts, and people scourging to make an extra buck, this nature is entirely warranted and rather than baby people from it, EVE builds onto it.

While I'm sure any victim of a scam/hostile-takeover/spy act hates the initial experience, those who actually brave the experience emerge far more vigilant in more fields than those simply related to it. And while many might throw up a white flag and join the venture in becoming a fellow scammer, that is a market like Jita local that eventually will earn you more block lists then clients in time.

There is a reason EVE's playerbase is more mature compared to other MMO crowds, attractive of the higher age groups, and catering to the cunning and intelligent while hunting the gullible.

In a sense, EVE grows you up. Quickly too, if you aim to survive.

A fool and his money is soon parted. Should he learn that in Jita local, dueling in a one's prized Navy Raven, or taking a dreadnought to lowsec for the first time.

A corporation that relies on a corporate hanger to survive, made up of untrustable members with no backup plans for spies/infiltrators, will also suffer the same fate.

The question you, CCP/CSM, SHOULD be asking is do you try to change this nature, or do you build onto it? For EVE is our escape, a VR platform with emphasis on the R(eality), even if it is the cold truth.

There's plenty of other MMOs out there where you can find your escape in more defended means yet as a player for 9 years ongoing, I leave those MMOs after a month to three months because their player base is fully of the cute & cuddly, the kids and the gullible, and I come back to the cold world of EVE breathing the fine brisk air and remembering what a good unshackled game feels like.

/ENDRANT

WHAT IMHO SHOULD HAPPEN: (the goodies)
- Modifying the wiki should be a bannable offense. (Nobody touches the sacred lore tiddlybits!)
- Impersonating a CCP/GM/ISD member should be a bannable offense. (I think we all can agree here.)
- Impersonating a figure of CONCORD should be a bannable offense. (The Jove would not tolerate that shrubbery, and if there's someone who would assassinate players it would be CONCORD in defense of their name and place in the grand assembly.)
- ToS should not include anything else for impersonations.
- In the tutorial OR on the website, one of the ventures presented within the advertised professions should be SCAMMER, even providing examples and a link to (contributable) wiki page of known scams, so as to expose more people to the nature of the game.
- Posts in HIGHSEC local channels should have more cooldown between posts based on number of people present in system. (For purposes of cutting down spammers and encouraging ingame mails for random offers, to which one can use CSPA to regulate that. [There already is a post in the Assembly Hall about this.])
- If there's a Block List limit, increase it.

... this will solve issues of scammers and local spammers, or simply make players aware of them.

- Making a corporation spawns a tutorial session which can be easily closed offering only recommendations for players looking to set up their corporation. Corporate infiltrators AND spies would be primarily featured, as new CEOs tend to dive into recruitment channels and spam ads then cry when they get infiltrated.

... this will solve infiltrators, all while preserving the present spirit of the game, or simply make players aware of it.

- CCP reserves the right to reach out and change a player name if deemed inappropriate or if requiring its use for CCP purposes. If requiring its use, CCP will strive to work with you to help pick a new name but only if you work with them. Failure to do so will result in your name being added numbers to the end of it and CCP reacquiring the name.

... this will solve players locking down characters within CCP's lore (for in-character interactions and ingame lore events), as well as any time CCP needs a name or needs to reserve one.

- Another video, similar to EVE: Casualty, promoting awareness and opportunity within the scamming/infiltration mechanics, yet also the price.

... sure, alts can provide shelter for your scamming/infiltrating ventures, but just because you have tons of ISK doesn't mean your problems are solved; life goes on and you've made so many enemies in the process. Is it worth it?



Let's define what has been the nature of this amazing universe and lets build onto it.





(Also trying to save the extra hours GMs would have to put in solving petitions resulting from these ToS changes. As more people become aware of what rights they have (this event will certainly enlighten them), events like what happened with BoB will be called more into question. And such events proved balance to the game enough for CCP to endorse it. History is sure to repeat itself, do you want to allow such balancing actions or condemn them in the future?)

EDIT: Tacked on the CONCORD bit.


This covers pretty much everything I could have wanted to say, so I'll just quote you and vouch for this post.
Marlona Sky
State War Academy
Caldari State
#102 - 2013-09-13 23:03:55 UTC
I'm for whatever wording causes the most griefer tears. I can't help it, they are the best tears.
Yonis Pserad
Lowlife.
Snuffed Out
#103 - 2013-09-13 23:06:58 UTC
Kismeteer wrote:
I think some people take exception to the addition of 'presenting yourself' as the person entirely, but understand that names in Eve are confusing.

So maybe something more like:
"You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not take advantage of another player, corporation, or alliance by using a similar character name, and presenting yourself as the original character."


This sounds great. It allows one to scam based on being able to convince other that "oh, it's ok I'm still in Goonswarm despite being in an NPC corp" but I can't say "oh yeah my character theM1ttani is the real deal, pay me isk." That's the balance I want, you should be able to lie about being a part of an organization, but not that you are a specific person in that organization or create a mirror organization with a similar name.
Madlof Chev
GoonWaffe
Goonswarm Federation
#104 - 2013-09-13 23:15:28 UTC  |  Edited by: Madlof Chev
Yonis Pserad wrote:
Kismeteer wrote:
I think some people take exception to the addition of 'presenting yourself' as the person entirely, but understand that names in Eve are confusing.

So maybe something more like:
"You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not take advantage of another player, corporation, or alliance by using a similar character name, and presenting yourself as the original character."


This sounds great. It allows one to scam based on being able to convince other that "oh, it's ok I'm still in Goonswarm despite being in an NPC corp" but I can't say "oh yeah my character theM1ttani is the real deal, pay me isk." That's the balance I want, you should be able to lie about being a part of an organization, but not that you are a specific person in that organization or create a mirror organization with a similar name.



Yup, I've run "holding" corps with completely unrelated names in the past for large nullsec alliances claiming to be affiliated with them for the purposes of scamming - this is what I'm most worried about - the TOS as it currently stands heavily implies that you can't make a barefaced lie (that's clearly obvious) without it being against the ToS.
James Amril-Kesh
Viziam
Amarr Empire
#105 - 2013-09-13 23:17:18 UTC
Marlona Sky wrote:
I'm for whatever wording causes the most griefer tears. I can't help it, they are the best tears.

I like your troll tears better.

Enjoying the rain today? ;)

xBumper Baby
Joss Ackland's Spunky Backpackers
#106 - 2013-09-13 23:21:19 UTC  |  Edited by: xBumper Baby
Ali Aras wrote:

The TOS on impersonation should (1) prohibit players pretending to be CCP or people connected to CCP, and (2) it should prohibit players from using UI tricks to make their characters too difficult to distinguish from another character.

That's it. Players lying and pretending to be other players or organizations or representatives of those organizations should be completely allowed. After all, if I am pretending to be someone else or someone else's representative, my mark can check in with the original as long as I'm not violating point no. 2 above. If I am, then *that's* the TOS violation that protects the player.


This is how I see it too. Taking advantage of the dodgy UI and font is a bit unfair. I vs l and O vs 0 etc. are problematic. "Hi, I'm Luke Skywaiker. I'm here to rescue you!" (Hooray!)

Though I don't think anyone should have a problem with Chribba vs Chribbba, as it's pretty obvious in any font other than wingdings, if you have your eyes open. It's no different to accidentally selling a big stack of implants for 19,999,999.99m each instead of 199,999,999.99m (I was in a hurry).

Lies that are easily verifiable should not be forbidden. Lack of diligence is not an excuse. The ability to lie about your in-game identity and affiliations is an absolute must for EVE. That is what makes EVE such a unique place and makes our actions and achievements so much more rewarding, however 'legitimately' we obtain them.

For the record, I am not a Goon, PL, random or indeed any type of scammer. I just like being in a world where such danger lurks.
Poetic Stanziel
The Scope
Gallente Federation
#107 - 2013-09-13 23:28:10 UTC
Bagehi wrote:
Poetic Stanziel wrote:
All EVEloedpia pages that represent player-owned entities (characters, corporations, alliances, coalitions, blogs, podcasts, third-party websites) should be removed immediately. EVElopedia should simply be a resource for the game; a resource for items, mechanics, NPCs, systems, regions, ships, stations, lore, etc. It should not be a resource for player-owned information.

Full explanation here: http://poeticstanziel.blogspot.ca/2013/09/remove-players-and-player-orgs-from.html


The problem I have with this is that it is often the only location left online where you can get some of the old histories of Eve without hunting down the players involved and feeding them beers at Fan Fest to get them to tell you what happened.
That's what 3rd-party websites are for.

Or CCP could create separate history.eveonline.com website/wiki, and make sure it's super obvious that the information contained within may not be accurate.
Cross Barret
Republic Military School
Minmatar Republic
#108 - 2013-09-13 23:35:28 UTC
Basically, any time one says "here is a rule, but we won't enforce it" or "...we will only partially enforce it", they cause a lot of confusion. This is relevant to the most recent changes as well as to the changes relating to cache scraping. If you have specific internal policy regarding how either of these situations should be handled, share those with us.

I understand that there is always a possibility of some unforeseen loophole arising the more rules you make. I don't think most people would have a problem with a clause like "ccp reserves the right to alter these rules in extreme circumstances" (I'm no lawyer, but something along those lines). This would give ccp the ability to react to some super slick **** move that none of us thought about before, but would make the actual policy that ccp uses internally (to some extent) known to us so that we have some understanding of it.
Soaran Sikadi
Nobody in Local
Deepwater Hooligans
#109 - 2013-09-13 23:38:28 UTC
mynnna wrote:
My personal feeling on what such a revision should look like is as follows.


  • Expand section 2B of the naming policy to include player names and names of player organizations. Change the relevant sections of the EULA & TOS to mirror this.
  • Nuke section 2C of the naming policy from orbit, & remove the clauses that mirror it from the EULA and the TOS.


These changes would continue to forbid impersonation through similar names (abusing I vs l to fool and confuse and so forth), but allow more meta styles of impersonation as have been brought up as examples countless times in the past few days, such as claiming to be a representative of another player or player group, claiming to be another player, and so on.


In more elaborate terms, Section 2B of the naming policy would add a clause something like this after the second bullet point:

  • Impersonate or parody another character's name or player corporation or alliance for the purpose of misleading other players.


Section 2C would be removed.

Section 8 of the ToS would then read something like "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or present yourself or your corporation or alliance by imitation of their name"; the language may be a bit clunky, but you get the idea.

And finally, the line in section B of the EULA which currently reads "No player may use the character name of another player to impersonate or falsely represent his or her identity." would change to something similar to the TOS, for example "No player may impersonate or parody the name of another character, corporation or alliance for the purpose of misleading other players."


Exactly this. This would follow what I've thought the rules were, and what I think they should be.
Theon Severasse
The Scope
Gallente Federation
#110 - 2013-09-13 23:45:39 UTC
I think that we have as a community (for the most part) agreed that Mynnna's post is probably the best solution to this (and the most likely).

Now we just need some Dev/GM, whoever it is that has the power, to come in and wave their hands and say "thank you for this, this is totally what we actually wanted to do all along", and then we can get back to the business of parting fools from their money. Pirate
Ammzi
Dreddit
Test Alliance Please Ignore
#111 - 2013-09-13 23:45:44 UTC
Cierra Royce wrote:
As we mostly all thought, it should disbarr impersonating a CCP employee, Dev, GM, ISD volunteer or implying direct affiliation with such, also creating deliberately misleading player names and corp names to directly impersonate a player/corp.

Impersonating a Concord collection Agency, Gistii Ambusher or Chribba by claiming to be his alt and such common or garden deceptions should be perfectly legal ToS/EULA wise.


This, and Mynna. Yes :3 Big smile
Shade Millith
Tactical Farmers.
Pandemic Horde
#112 - 2013-09-13 23:53:24 UTC  |  Edited by: Shade Millith
For as long as I can remember, it has been against the TOS to name a character similar to another character, and attempt to impersonate them.

For as long as I can remember, it has been against the TOS to claim to be a CCP member, either a GM or a Dev, and attempt to impersonate them.

I have never, ever heard that it was against the TOS to simply claim to be another person. I've never, ever heard of action being taken for such actions, despite how public and common these actions have been for years and years to scam, commit corp theft, and to AWOX.


There is a very simple way of avoiding these kinds of impersonations, and that is to demand to talk to the original character. Do your research into the matter, and don't trust blindly. If they cannot produce the original character into the chat, then don't continue to talk any further.

Blind Trust -
Scammer -"Hey, I'm an alt for Chribba"
Victim - "Prove it."
Scammer -"Look in my bio, it's got my contact information in there. Would a scammer do that?."
Victim - "Hmm, I'm not sure..."
Scammer -"My main character is just held up at the moment, do I'm talking through this alt."
Victim - "Okay, sounds on the up and up."
Scammer -"Exellent..."

Not blindly trusting -
Scammer - "Hey, I'm an alt for Chribba"
Victim - "Prove it."
Scammer - "Look in my bio, it's got my contact information."
Victim - "Well, get your main into the convo."
Scammer - "My main character is just held up at the moment, do I'm talking through this alt."
Victim - "Not talking to you unless you produce Chribba."
Scammer - "Look, I'm offering you this amazing deal!"
Victim - "Chribba first, offer second."
Scammer - "Bah." *Leaves chat*

The same goes for someone claiming to be an alt for the CEO of a corp to gain entrance to the corp and it's wallet. This includes AWOX character's claiming to be someone's cyno alt to get easy kills.
Some basic checking will sort the matter out. If they can't produce the character in question, then they're not who they say they are.

And if they do produce the original character, and still scam, AWOX, steal, then you've been scammed by the original character, not a phony, and there's nothing you could do other than start pointing the finger. And this TOS change won't cover it anyway.



Like EVE should be, those that don't do their research, and do blindly trust whatever is being told to them, will suffer the consequences. No hand holding for those being lied too.

I'm not upset because I'm losing out on scam money. I don't even scam, lie, steal. I am upset because EVE Online is supposed to be a dark, harsh world. You never fully trust someone. Always have that bit of paranoia that if you give something to someone, they could just leave with it.

And that includes being lied to about who someone is. There are ways to avoid such things happening, people just need to take them.

No hand holding.
Maximus Andendare
Stimulus
Rote Kapelle
#113 - 2013-09-13 23:55:17 UTC
It makes sense to limit some scammy behavior, like substituting "I" for "l," since its extremely hard to differentiate those two by looking at it. Sure, the argument can be made that you should have to check out corp history, etc., but where do we draw the line on arduousness before it becomes too much? Limiting things like spelling would not be over-the-top. But if I parade myself as John Doe of Goonswarm, and its obvious that I'm not a member, then isn't there some onus on the scamee to safeguard their money? Isn't there some responsibility on them to ensure their wellbeing?

If newbies are not sticking around because they're being scammed, then education is in order. Not more rules. Have newbs get scammed early on. Have them lose their first ships and realize that when things explode, they're gone. Build a tutorial that shows them the type of game Eve is. It's not all daisies and roses. Have Aura scam them. Train them to use their scrutinizing eye early on. Paranoia is part of Eve. The wide-open sandbox is what drew us all in.

If the issue is one of awareness of scamming behavior in New Eden, then that's how it should be addressed. Teach about Eve, and not regulate it.

Enter grid and you're already dead, destined to be reborn and fight another day.

>> Play Eve Online FREE! Join today for exclusive bonuses! <<

Andy Lorentz
Sebiestor Tribe
Minmatar Republic
#114 - 2013-09-14 00:06:00 UTC
I'm pretty much in agreement with mynnna's proposed changes.

I'd like to bring up another point not directly related to the ToS, but related to its enforcement. In previous threads on the ToS changes, GM posts reassured the playerbase that the GM staff were not changing any policies on enforcement, but that these changes to the ToS simply reflect policy already in place.

However, since the GM staff does not publicly discuss enforcement decisions, and players are not allowed to publicly discuss any enforcement or conversations they've had with the GM staff, how are we to know what the enforcement policy is? I understand the need for privacy, but perhaps some public discussion of identity scrubbed petitions that resulted in action, as well as some that did not result in action, would benefit the community.
Beness
Vojtech Fekete
#115 - 2013-09-14 00:12:29 UTC
Bagehi wrote:

I'm with Mynnna on this. Mimicking another character's name damages the "your actions have consequences" which is a core part of Eve. Making a character named Chribbα, even if it is Chribba himself making that character, to scam people should be against the rules. The AngeI Project shouldn't be allowed to scam people thinking they are donating isk to The Angel Project. If someone want to scam another person, they need to put in the work, not simply create a character/corp that confuses people. But, the TOS wording change was far more broad than that and needs to be re-worded to match what, I hope, was the intended purpose of the change.


Fundamentally, if The Angel Project decides that it's future is no longer in philanthropy but rather in scamming, no aspect of the ToS should block them from doing so.

The new naming policy could be read to prevent the trick that stole BoB's alliance name and ticker after the forced disband.

Overall, +1 for Mynna's proposal. Pretending you're CCP and CCP affiliate is bad. Pretending you're an alt to a trusted party in game is good, given that eve-mail and bios are absolutely available in game to mitigate this. Using the Cyrillic alphabet is just plain awful.
Georgina Parmala
Science and Trade Institute
Caldari State
#116 - 2013-09-14 00:30:52 UTC
Beness wrote:

The new naming policy could be read to prevent the trick that stole BoB's alliance name and ticker after the forced disband.

As far as I'm concerned when an entity disbands, it ceases to exist. The name is then up for grabs on a first come, first serve basis.

Science and Trade Institute [STI] is an NPC entity and as such my views do not represent those of the entity or any of its members

https://forums.eveonline.com/default.aspx?g=posts&t=276984&p=38

Maraner
The Executioners
#117 - 2013-09-14 00:32:19 UTC
Leave us to lie and cheat as we see fit. It's a sandbox. Like real life if you believe the guy in front of you telling you that there is a pretend pajama god in the sky that can forgive your sins (or move your **** for free) then you deserve what you get.

For me I don't think that any ToS is needed around lying, cheating, or scamming in any way. As everyone know's I am Mittens' alt and what I say must be true.

If you get scammed or invited to join an organisation and then robbed tuff. You should appreciate that this is possible in this game because EvE is not other MMO's because it is played by us with such fervor because we like things difficult not easy, because the struggle is the game. And a core part of the game is that there are people that will lie and cheat you out of your stuff if you let them.


Maybe you should follow one of CCP's own vengeance trailers and get in to the corp that killed/stole you stuff and then steal everything that isn't nailed down.

For god's sake do we not remember that trailer???

Suggesting that EVE players cannot use deception to cheat people is a grave mistake, that I cannot mis-represent myself as CEO of goons to someone to get their stuff... please.

EVE is wonderful in that regard, we salute people that get away with the scams and that the game allows this is one of the critical points of difference it has over almost all other MMO's

DO NOT THROW THAT AWAY. Enable for us an environment that lets us set the stage and act as we see fit. I was brought to this game by a fairly famous article in PC Gamer magazine

http://gd.klaki.net/006dfcfd06a2720c0af5c242214f9d28/page-1.jpg

would this not be a Eula violation? It could be argued so. Pretending to be who you are not is a violation? get real.

Kill this **** now CCP before the **** storm really starts to roll, whilst your at it come out and support this emergent unique game play.
Nicola Arman
Deep Maw Salvage
#118 - 2013-09-14 00:34:27 UTC  |  Edited by: Nicola Arman
I misquoted. See below. :/
greiton starfire
Accidentally Hardcore
#119 - 2013-09-14 00:39:49 UTC
bit late to the party today, had to work. Thank you CCP for finally acknowledging us. I dont really have much to add since i believe mina's post on the first page covers it very very well.

should players be able to say they are ccp? NO

Should players be able to say they are concord? Not to a player less than 2 weeks old?

Should players be able to have names that play off of bad typeface to trick people? NO

should players be able to say they are an alt of someone else? yes, true identity can be proven quickly and painlessly in game.

finally, if chribba is still a well recognized name of trust, then no number of scams or lies can tarnish a true players name only their own actions can. I hope you follow through on recognizing us and make the change to the tos and eula.
Nicola Arman
Deep Maw Salvage
#120 - 2013-09-14 00:46:16 UTC
mynnna wrote:
My personal feeling on what such a revision should look like is as follows.


  • Expand section 2B of the naming policy to include player names and names of player organizations. Change the relevant sections of the EULA & TOS to mirror this.
  • Nuke section 2C of the naming policy from orbit, & remove the clauses that mirror it from the EULA and the TOS.


These changes would continue to forbid impersonation through similar names (abusing I vs l to fool and confuse and so forth), but allow more meta styles of impersonation as have been brought up as examples countless times in the past few days, such as claiming to be a representative of another player or player group, claiming to be another player, and so on.


In more elaborate terms, Section 2B of the naming policy would add a clause something like this after the second bullet point:

  • Impersonate or parody another character's name or player corporation or alliance for the purpose of misleading other players.


Section 2C would be removed.

Section 8 of the ToS would then read something like "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or present yourself or your corporation or alliance by imitation of their name"; the language may be a bit clunky, but you get the idea.

And finally, the line in section B of the EULA which currently reads "No player may use the character name of another player to impersonate or falsely represent his or her identity." would change to something similar to the TOS, for example "No player may impersonate or parody the name of another character, corporation or alliance for the purpose of misleading other players."


This. Edible Clarification.