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EVE New Citizens Q&A

 
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I screwed up badly with the Power of 2.

First post
Author
Baron Mokhir
Pigeon Put Out Brigade
#1 - 2011-11-13 02:25:38 UTC
Before I purchased the power of 2 program from Eve, I search around to find out what it was. CCP had no references I could come to and I had some few forum posts to rely of off.

MY understanding was that I will pay $50. I will get 3 months on my new alt character along with the cerebral accelorator. And then 3 plexes on my main account I could sell on the market or use for gametime.

I have just purchased it to find 179 days on my alt account, and feel sick. $49.95 was alot of money for me, and I just lost that, now I have to go back and make another purchase of PLEX for this main account.

Could CCP hear out my plea and help me resolve this? I love and enjoy this game but I feel that the lack of information presented to me led me to misunderstand this silly thing, and did not work how I wished it to.

Could someone please help me? Anything at all would be greatly appreciated! Thank you for your time.
xwolfi
#2 - 2011-11-13 02:48:33 UTC
Can't you write a petition ingame ? I'm sure they can at least refund you and cancel what you just did if you explain it was a mistake.
Baron Mokhir
Pigeon Put Out Brigade
#3 - 2011-11-13 02:56:37 UTC
I'm going to try that now, I hope that it works.


If it does not, a friend informed me that I can sell the account for the game time it has? Around 3 billion would be the price, but i feel that this is not allowed by CCP. I am not sure.
Scarlet Loveless
White Mango
#4 - 2011-11-13 03:58:36 UTC
LOL this might sound rude, but while I missed the power of 2 by making an alt account 1 week prior its terms where very well laid out. Get 6 months of game time for a fraction of the cost. I think you listened to forum post when you should not have. Keep in mind alot don't know what they are talking about and will "Guess" or realay information they heard from others that have done this.

You did not "waste your cash" unless you plained on leaving the game after 3 months. One that 4th month hits you would be on what is basically 3 months of free play time since you paid a low price upfront for 6 months. One might argue that you could pay with PLEX bought ingame but since you are trying to buy plex to sell for isk I find it unlikely you will use isk to buy plex.

Petition and see if they will undue it, but remember that they did state what was given and the information was available on the signup page so if they do not reverse it, than it is no ones fault but your own. (Would it be okay if they only gave you 4 months because they made an error in figuring in 6 months?). Also look at the gain you got 6 months for 1/2 price not a bad deal.
Baron Mokhir
Pigeon Put Out Brigade
#5 - 2011-11-13 05:34:04 UTC
To clarify for others. The deal is not bad, in fact it is great, 6 months and a cerebral accelerator for that price is truly a good deal. Yet from what heard, I "believed" I could get 3 months on two accounts until I had a little more money and could afford more game time. I did not want to cash in the plexes either.

Either way, the decision lies on CCP. I hope the can refund it, where i can just put the money back toward game time for this main account. Or if not, then I will have to pay more money off credit which I don't have right now.
Scarlet Loveless
White Mango
#6 - 2011-11-13 06:01:53 UTC
Yeah, I don't believe you where mislead intentionally. I am sure you are aware of the buddy program where if you refer a friend and if they sign up you get a free month. In most cases the "friend" only does a month and it seems it is a 1-1 which probably lead many to confuse the promotions and think the 3-3.

I do wish you luck and hope things turn out for you, just don't want you rage quitting over it or something like that. Also you are correct your account will be banned if you tried to sell it, from what I understand. You may sell CHARECTERS on the accounts for isk and CCP will transfer said character to another active account (with a real world cash charge to them for the service), however you cannot sell accounts themselves. Also you cannot sell characters or ISK for cash only through in game resources or PLEX.

Please not that any scams involving character transfers as they include RL money is prohibited someone scamming will be banned and what was scammed will be returned. You can scam PLEX however from within the game as once it is in the game it is an in game item and no longer involves RL cash.
Baron Mokhir
Pigeon Put Out Brigade
#7 - 2011-11-13 06:48:51 UTC
Scarlet Loveless wrote:
Yeah, I don't believe you where mislead intentionally. I am sure you are aware of the buddy program where if you refer a friend and if they sign up you get a free month. In most cases the "friend" only does a month and it seems it is a 1-1 which probably lead many to confuse the promotions and think the 3-3.

I do wish you luck and hope things turn out for you, just don't want you rage quitting over it or something like that. Also you are correct your account will be banned if you tried to sell it, from what I understand. You may sell CHARECTERS on the accounts for isk and CCP will transfer said character to another active account (with a real world cash charge to them for the service), however you cannot sell accounts themselves. Also you cannot sell characters or ISK for cash only through in game resources or PLEX.

Please not that any scams involving character transfers as they include RL money is prohibited someone scamming will be banned and what was scammed will be returned. You can scam PLEX however from within the game as once it is in the game it is an in game item and no longer involves RL cash.

Thank you for the help :)
CCP Phantom
C C P
C C P Alliance
#8 - 2011-11-13 15:54:25 UTC
Hello Baron Mokhir,

Please file a petition and explain your situation. Customer support will then take care of you, but be aware that a refund might turn out to be impossible. Good luck!

CCP Phantom - Senior Community Developer

Jose Black
Royal Amarr Institute
Amarr Empire
#9 - 2011-11-17 14:57:18 UTC
Baron Mokhir wrote:
I'm going to try that now, I hope that it works.


If it does not, a friend informed me that I can sell the account for the game time it has? Around 3 billion would be the price, but i feel that this is not allowed by CCP. I am not sure.

You are not permitted to trade or share accounts. Your account is bound to your person alone.
You can only trade characters for ISK, but that of course wouldn't help with your gametime issue.
Bloodpetal
Tir Capital Management Group
#10 - 2011-11-20 03:50:34 UTC

You can always move your main character to the new account ;p

Where I am.

Harlot Hohannson
Eye on Wang Poo
#11 - 2011-11-20 13:07:30 UTC
Bloodpetal wrote:

You can always move your main character to the new account ;p

Kind of defeating the object of using the offer eh? Oops

OP I hope your petition works out for you, unlucky. Hope you stick with EVE though as it's such a great game, seriously (and this is coming from a 'bitter' vet. Theres no other game experience like it.
Neve Talie-Ko
Garoun Investment Bank
Gallente Federation
#12 - 2011-11-21 20:43:05 UTC
Harlot Hohannson wrote:
Bloodpetal wrote:

You can always move your main character to the new account ;p

Kind of defeating the object of using the offer eh?


Yeah, but he wants to defeat the original (mis)understood arrangement and preserve his main.

PS: Image change is because I let the character's namesake readjust the appearance.
Alonjar
24th Imperial Crusade
Amarr Empire
#13 - 2011-11-22 04:01:58 UTC
I did the same thing... thought the offer was 180 days or 3 plex... not FOR 3 plex. Customer service says oh well. Sucks, ive never once in all my years prepaid for 6 months of game subscriptions, nevermind on a useless newbie account.
Aldo Hanso
Triumvirate Enterprises
#14 - 2011-11-22 20:43:10 UTC
Scarlet Loveless wrote:
LOL this might sound rude, but while I missed the power of 2 by making an alt account 1 week prior its terms where very well laid out.


Now I don't feel so alone, I did the same thing and made two alt accounts a week before the offer. Oh well...

Aldo Hanso

Baron Mokhir
Pigeon Put Out Brigade
#15 - 2011-11-25 19:45:36 UTC
Thank you all for the help

For people who just google'd the same question and found this thread:

Refund didn't happen. Yet I am a happy 2 alt pilot, the second account comes in handy and I don't have to pay any plex for it for another.....168 days. It is a good deal, unfortunetly I broke my budget a little but I won't have to pay either account for a while.


Mokhir
Gabber359
0.0 Massive Dynamic
Pandemic Horde
#16 - 2011-11-27 22:53:11 UTC
Alonjar wrote:
I did the same thing... thought the offer was 180 days or 3 plex... not FOR 3 plex. Customer service says oh well. Sucks, ive never once in all my years prepaid for 6 months of game subscriptions, nevermind on a useless newbie account.


Could someone clarify this for me, because I don't get the difference. I was thinking of firing up another account with this, but the things this guy has been through seems like it doesn't make any sense.

My understanding was, you start a new account and it either gets 180days play time OR 90days + 3 Plex (which I could use for another account). From reading this thread, it doesn't seem to be the case. So what's up?

The only thing I fear, is running out of beer !

Akita T
Caldari Navy Volunteer Task Force
#17 - 2011-11-30 00:42:30 UTC
Gabber359 wrote:
[quote=Alonjar]My understanding was, you start a new account and it either gets 180days play time OR 90days + 3 Plex (which I could use for another account). From reading this thread, it doesn't seem to be the case. So what's up?

It's always 180 days ("6 months" of 30 days) on a second account.
Nowadays, you can -EITHER- pay 50$ -OR- pay 3x PLEX for those 180 days.
You can NOT pay 50$ and get 90 days and 3x PLEX. That was never offered.
No idea where anybody else read differently.