These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
12Next page
 

EVE Launcher Crashed
Author
Previous Topic Next Topic
Jenee Jackson
Pator Tech School
Minmatar Republic
#1 - 2013-08-01 12:25:42 UTC
The EVE launcher just crashed on 2 out of my 4 pc's.

It goes to step 2/4 - Initializing, then I get this

Quote:

Server not found
The server you are connecting to could not be reached.

Please check your internet settings and restart the EVE: Online launcher.

The URL that could not be reached was: http://cdn1.eveonline.com/578717/RepairData_578717.dat
OK
---------------------------


Before you start blaiming this on my internet connection, my other 2 pc's updated the eve client without issues!

Any ideas?
Jenee Jackson
Pator Tech School
Minmatar Republic
#2 - 2013-08-01 12:35:12 UTC
Target payload could not be found.

2 computers connect perfectly to the servers and update, 2 others do not.

Both non working computers we're connected just before downtime!
Ivana Twinkle
Viziam
Amarr Empire
#3 - 2013-08-01 12:37:58 UTC
ditto.
Alpha Eri
Pator Tech School
Minmatar Republic
#4 - 2013-08-01 12:38:15 UTC
I get the exact same error message.
Also, every step (intizializing...) takes much longer time than usual.

I have tried disabling both AV and Firewall, with no effect.
Ivana Twinkle
Viziam
Amarr Empire
#5 - 2013-08-01 12:45:16 UTC  |  Edited by: Ivana Twinkle
It looks like one of their fileservers are down. That or the route to it.

C:\Users\xxx>ping cdn1.eveonline.com

Pinging cdn.ccpgames.c.footprint.net [193.240.120.254] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 193.240.120.254:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


C:\Users\xxx>ping cdn2.eveonline.com
Pinging hwcdn.net [69.16.175.42] with 32 bytes of data:
Reply from 69.16.175.42: bytes=32 time=852ms TTL=59
Reply from 69.16.175.42: bytes=32 time=847ms TTL=59
Reply from 69.16.175.42: bytes=32 time=877ms TTL=59
Reply from 69.16.175.42: bytes=32 time=870ms TTL=59

Ping statistics for 69.16.175.42:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 847ms, Maximum = 877ms, Average = 861ms

C:\Users\xxx>tracert cdn1.eveonline.com

Tracing route to cdn.ccpgames.c.footprint.net [193.240.120.126]
over a maximum of 30 hops:
...
4 807 ms 819 ms 841 ms xe-9-2-2.bar1.Copenhagen1.level3.net [4.68.62.17]
5 951 ms 983 ms 961 ms ae-7-7.ebr1.Dusseldorf1.Level3.net [4.69.142.170]
6 529 ms 542 ms 563 ms ae-48-48.ebr3.Frankfurt1.Level3.net [4.69.143.178]
7 652 ms 641 ms 693 ms ae-73-73.csw2.Frankfurt1.Level3.net [4.69.163.6]
8 53 ms 53 ms 53 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
Jenee Jackson
Pator Tech School
Minmatar Republic
#6 - 2013-08-01 12:48:41 UTC  |  Edited by: Jenee Jackson
Ivana Twinkle wrote:
It looks like one of their fileservers are down. That or the route to it.


Tried to do a tracert to the fileserver, failed on the 2 computers that doesn't work.

All 4 computers are on the same network here though, so the route should / could be the same!?!?

... or not necesarily?

Any way to force the client to use server 2 for updates?


** Copying the game from 1 of the working pc's to the other **

Guess it should work, but ain't really a solution to the issue.
Ivana Twinkle
Viziam
Amarr Empire
#7 - 2013-08-01 13:00:39 UTC
Jenee Jackson wrote:
Ivana Twinkle wrote:
It looks like one of their fileservers are down. That or the route to it.


Tried to do a tracert to the fileserver, failed on the 2 computers that doesn't work.

All 4 computers are on the same network here though, so the route should / could be the same!?!?

... or not necesarily?

Any way to force the client to use server 2 for updates?


** Copying the game from 1 of the working pc's to the other **

Guess it should work, but ain't really a solution to the issue.



The client spits out the url to the file, so i guess it could be downloaded manually by switching the subdomain. But then you're sitting with a .dat file that may or may not do anything.
Ivana Twinkle
Viziam
Amarr Empire
#8 - 2013-08-01 13:05:15 UTC
"We were unable to locate a patchfile for your build no. (575759)."
Grug
ZiTek
#9 - 2013-08-01 14:18:07 UTC
I got the exact same problem..

"The server you are connecting to could not be reached.

Please check your internet settings and restart the EVE: Online launcher.

The URL that could not be reached was: http://cdn1.eveonline.com/578717/RepairData_578717.dat"
Doc Fury
Furious Enterprises
#10 - 2013-08-01 14:19:41 UTC

--> Issues, Workarounds & Localization

☼

There's a million angry citizens looking down their tubes..at me.
Ranger 1
Ranger Corp
Vae. Victis.
#11 - 2013-08-01 14:35:31 UTC
I suspect, and could very well be wrong, that someone is externally screwing with their launcher file servers from time to time.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.
Golden Gnu
The Golden Gnu Corp
#12 - 2013-08-01 14:38:35 UTC
I got this problem as well.

I'm using Google DNS, My ISP is YouSee.dk

Creator of jEveAssets - the asset manager

"Download is the meaning of life, upload is the meaning of intelligent life"
Ivana Twinkle
Viziam
Amarr Empire
#13 - 2013-08-01 14:45:42 UTC
Golden Gnu wrote:
I got this problem as well.

I'm using Google DNS, My ISP is YouSee.dk


Packets to the file servers are lost in germany. I've tested from several danish IP's
Golden Gnu
The Golden Gnu Corp
#14 - 2013-08-01 14:54:01 UTC
Any workaround possible? ...or do we just have to wait?

Creator of jEveAssets - the asset manager

"Download is the meaning of life, upload is the meaning of intelligent life"
Ivana Twinkle
Viziam
Amarr Empire
#15 - 2013-08-01 14:59:47 UTC  |  Edited by: Ivana Twinkle
Golden Gnu wrote:
Any workaround possible? ...or do we just have to wait?

Currently I think that only a VPN connection to another country would work.


I've tweeted Level3 about their edge router issues.
Grug
ZiTek
#16 - 2013-08-01 15:52:00 UTC
Lets hope it gets solved soon.
Grug
ZiTek
#17 - 2013-08-01 15:58:53 UTC
Pinger cdn.ccpgames.c.footprint.net [193.240.120.254] med 32 byte data:
Anmodning fik timeout.
Anmodning fik timeout.
Anmodning fik timeout.
Anmodning fik timeout.

Ping-statistikker for 193.240.120.254:
Pakker: Sendt = 4, modtaget = 0, tabt = 4 (100% tab),
Ivana Twinkle
Viziam
Amarr Empire
#18 - 2013-08-01 16:21:42 UTC
It's exploding: http://www.outageanalyzer.com/

an hour ago there were only a few outages.
Lee Hekard
Doomheim
#19 - 2013-08-01 16:38:50 UTC
FYI everyone follow this thread in Issues & Workarounds in case CCP responds or an answer is posted:
Grug
ZiTek
#20 - 2013-08-01 18:16:01 UTC
It seem like were not going to be the only ones hit by this
12Next page