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Launcher is stuck in offline mode

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Knor Yvester
Dare or Die
#1 - 2013-06-10 19:57:16 UTC
When I do a restart the client fails to load. There's a problem with the SSL3 at the CDN site.

I deleted everything and reinstalled. When i depressed the exe icon the launcher goes into an update and deletes a bunch of files.

The repair client tool reinstall's all of the deleted files that the launcher updater deleted; If I try to get in via the normal icon, the launcher does another update and deletes those same files again. The launcher fails because it's looking for the files it just deleted.
Launcher Log

2013-06-10 14:19:32,039 - root - initialization - INFO - ######################################### Logging Started ##########################################
2013-06-10 14:19:32,055 - root - info - INFO - server address: 'Tranquility'
2013-06-10 14:19:32,071 - overrides - overrides - ERROR - No value set for resource u'DEFAULTDOMAIN'
2013-06-10 14:19:32,071 - overrides - overrides - INFO - Using domain: https://client.eveonline.com/patches/
2013-06-10 14:19:32,071 - root - info - INFO - Getting info file from https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
2013-06-10 14:19:32,071 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (1): client.eveonline.com
2013-06-10 14:19:42,913 - root - info - ERROR - Got a connection error when attempting to query https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
Traceback (most recent call last):
File "lib\info.pyo", line 75, in GetInfoFromUrl
File "lib\http.pyo", line 69, in get
File "requests\api.pyo", line 55, in get
File "requests\api.pyo", line 44, in request
File "requests\sessions.pyo", line 354, in request
File "requests\sessions.pyo", line 460, in send
File "requests\adapters.pyo", line 250, in send
SSLError: [Errno 1] _ssl.c:499: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
2013-06-10 14:19:42,913 - root - initialization - INFO - Initialized launcher info for server: 'TQ'
2013-06-10 14:19:42,913 - root - usersettings - INFO - Cache dir: u'C:\\Program Files (x86)\\CCP\\EVE\\launcher\\cache'
2013-06-10 14:19:42,928 - overrides - overrides - ERROR - No value set for resource u'FORCELANGUAGE'
2013-06-10 14:19:42,928 - root - initialization - INFO - Initializing app with language: 'en'
2013-06-10 14:19:42,928 - ch_startup - log - CH_LOG - Launcher started
2013-06-10 14:19:42,928 - root - initialization - INFO - Sending logs True
2013-06-10 14:19:42,928 - root - initialization - INFO - Running from u'C:\\Program Files (x86)\\CCP\\EVE'
2013-06-10 14:19:42,928 - root - initialization - INFO - Working directory u'C:\\PROGRA~2\\CCP\\EVE'
2013-06-10 14:19:54,302 - root - initialization - INFO - {'LauncherSettings': {'Game Client Version': '553211', 'Game Server': 'TQ', 'Platform': 'Windows 8', 'Default Language': 'en-us', 'Local Version': '2.1.545736', 'Chosen Language': 'en'}}
2013-06-10 14:19:54,302 - root - controller - INFO - Steam API initialized? False
2013-06-10 14:19:54,644 - browser - browser - INFO - cefbrowser initialized
2013-06-10 14:19:58,029 - root - assets - WARNING - cwd doesn't contain assets: u'C:\\PROGRA~2\\CCP\\EVE'
2013-06-10 14:19:58,529 - root - selfupdate - INFO - Appdata: C:\Program Files (x86)\CCP\EVE\launcher\appdata
2013-06-10 14:19:58,529 - root - selfupdate - INFO - rightFolderName = EVE_Online_Launcher-2.1.545736.win32
2013-06-10 14:19:58,825 - root - selfupdate - INFO - Local version: 2.1.545736
2013-06-10 14:19:58,825 - root - selfupdate - INFO - cache dir: C:\Program Files (x86)\CCP\EVE\launcher\cache
2013-06-10 14:19:58,825 - root - controllerfunctions - WARNING - Could not retrieve steam token
2013-06-10 14:19:58,825 - root - selfupdate - ERROR - Verison finder never initiated! SelfUpdate failed
2013-06-10 14:19:58,825 - overrides - overrides - WARNING - Detected region as ccp
2013-06-10 14:19:58,825 - root - controllerfunctions - INFO - landing page: 'None/en?steam_token=&server=tranquility' backup page: u'C:\\Program Files (x86)\\CCP\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.545736.win32\\html\\Launcher_{languageID}.html'
2013-06-10 14:19:58,825 - browser - browser - INFO - Loading Url: u'None/en?steam_token=&server=tranquility'
2013-06-10 14:19:58,825 - browser - browser - INFO - Registered backupUrl base as u'C:\\Program Files (x86)\\CCP\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.545736.win32\\html\\Launcher_{languageID}.html'
2013-06-10 14:20:02,803 - browser - browser - ERROR - Received error code 188 when loading 'http://none/en?steam_token=&server=tranquility'
2013-06-10 14:20:02,803 - browser - browser - INFO - Loading backupUrl u'file:///C:/Program%20Files%20%28x86%29/CCP/EVE/launcher/appdata/EVE_Online_Launcher-2.1.545736.win32/html/Launcher_en.html'
2013-06-10 14:20:28,200 - root - controllerfunctions - INFO - Exiting launcher
2013-06-10 14:20:28,200 - root - controllerfunctions - INFO - disable
2013-06-10 14:20:28,200 - root - controllerfunctions - INFO - done exiting
2013-06-10 14:20:31,617 - ch_status - log - CH_LOG - Launcher run successful
2013-06-10 14:20:31,617 - root - controller - INFO - running cleanup: False
2013-06-10 14:20:31,617 - root - log - INFO - Shutting down launcher

I am able to get into the game via the EXE file in the bin folder
Avril Livigne
Fighting Carebears
#2 - 2013-06-11 05:23:07 UTC  |  Edited by: Avril Livigne
I think this proves what I've been saying, the Launcher is evil and possessed by demons

Seriously though you said, "I am able to get into the game via the EXE file in the bin folder"
That's very interesting.
Why would THAT work? ?!?!
Oh and it doesn't work for me, gives me an "incompatible protocol connection refused"
CCP Aita
C C P
C C P Alliance
#3 - 2013-06-11 10:53:43 UTC
The launcher fails to download the info file from https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt because it is unable to verify the SSL certificate. Are you running under some sort of proxy? One thing you could try is downloading that file manually and put it in the cache folder (EVE\launcher\cache).

Associate Programmer Team Special Circumstances
Avril Livigne
Fighting Carebears
#4 - 2013-06-11 23:54:57 UTC  |  Edited by: Avril Livigne
CCP Aita wrote:
The launcher fails to download the info file from https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt because it is unable to verify the SSL certificate. Are you running under some sort of proxy? One thing you could try is downloading that file manually and put it in the cache folder (EVE\launcher\cache).


hey thank you!
Well, i just tried that.
It has stopped with the protocol error, and to my knowledge I'm not running any proxy. I've never understood proxy's.

All i get now is launcher is in offline mode. i can log onto account management. I can also play other games just fine. There have been no changes to my system since this all started.

BUT if I try using the bin file Eve.exe I get the protocol error still.

I'm not an IT specialist!
I just want to play online games.

OK I don't give up easy. Now I'm to the point where I could log in this account.
When I try to log in my other account that has almost a year left on the subscription I get "The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support."

LOL
Knor Yvester
Dare or Die
#5 - 2013-06-13 15:31:49 UTC
Since I normally deal with SSL sites somehow the Check Secure Sites was activated inside of my Kapersky AV. It took me awhile to track that setting down and deactivate it. Once deactivated I was able to log in normally.

Which still brings up the problem of your SSL certificate.
TOKCuKO3
Russian Space Academy
PEPE SQUAD
#6 - 2013-06-14 13:54:22 UTC
My stuck too, AND i cannot enter to any of CCP sites (eveonline.com, ccpgames.com etc) with any browser, as if i didn have internet connection. I am here with proxy for now, but i doubt to it shall work with the game client...

That happens in a monday 09-th downtime.

Looks like something is terribly wrong with your firewall. Act quickly, my vacation is wasting...
eric textme
Splash Inc.
Pandemic Horde
#7 - 2013-06-25 05:30:45 UTC
WHY THE FKKKKKKKK CAN WE NOT, NOT USE THE FREAKING LAUNCHER, I HATED THAT THING, NEVER USE IT, NOT WE ARE FORCED TO AND THIS HAPPEND.


CCP GET OFF YOUR ASSES
Sturmlied
Center for Advanced Studies
Gallente Federation
#8 - 2013-06-25 13:26:28 UTC
@eric textme you are annoying stop it please.

On another note. I am having the same issue in the office. we are allowed to play games but the launcher is stuck in offline mode aswell.

We are running a proxy.

I tried to download the file as mentioned above but I still can not start the game. Any further ideas?
Hund Katze
Imperial Academy
Amarr Empire
#9 - 2013-06-26 13:10:58 UTC
I'm also behind a proxy and tried to download the file manually and move it to the cache folder. No luck as well and launcher is still showing 'Offlne Mode'.
nikon56
UnSkilleD Inc.
#10 - 2013-06-26 13:34:33 UTC
Sturmlied wrote:
@eric textme you are annoying stop it please.


while we can blame the form, no way to blame the root cause of his reaction.

launchers are BAD programming, they just bring more issue than they bring answers.

and seriously, this SSL certificat issue....really?
CCP Aporia
C C P
C C P Alliance
#11 - 2013-06-26 13:43:06 UTC
Did you guys by any chance pin the launcher to the Windows taskbar? We've discovered an issue yesterday where the launcher's self-updating mechanism would fail if you had pinned the launcher to the windows taskbar from a running launcher process.

If this is the case for you, try starting from the start menu instead of from the taskbar. If you want to have the taskbar shortcut, a work-around would be to pin the start menu entry to the taskbar, as that sets all the environmental variables correctly. We are working on a solution to the problem, but since this is something that requires changes to more than just the launcher itself this may take a while to get done.

Friend of walking avatars, currently hibernating until he gets to open that door.
Kilzool
#12 - 2013-06-26 14:51:14 UTC  |  Edited by: Kilzool
I looked into my Administrative Tools / EVENT VIEWER / Applications (Windows XP) and found this:

Faulting application launcher.exe, version 0.1.0.0, faulting module libcef.dll, version 1.963.439.0, fault address 0x0002df80.


common.ini
[main]
version=8.30
build=561078
codename=EVE-EVE-TRANQUILITY
region=ccp
cryptoPack=CryptoAPI
sync=561078
branch=//depot/games/branches/release/EVE-TRANQUILITY/eve
appname=EVE
useScriptIndexFiles=1
socketIO=iocp


C:\Program Files\CCP\EVE\launcher\appdata\EVE_Online_Launcher-2.1.559197.win32

2013-06-25 23:53:32,625 - root - initialization - INFO - ######################################### Logging Started ##########################################
2013-06-25 23:53:32,625 - root - info - INFO - server address: 'Tranquility'
2013-06-25 23:53:32,671 - overrides - overrides - ERROR - No value set for resource u'DEFAULTDOMAIN'
2013-06-25 23:53:32,671 - overrides - overrides - INFO - Using domain: https://client.eveonline.com/patches/
2013-06-25 23:53:32,671 - root - info - INFO - Getting info file from https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
2013-06-25 23:53:32,687 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (1): client.eveonline.com
2013-06-25 23:53:34,140 - root - info - ERROR - Got a connection error when attempting to query https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
Traceback (most recent call last):
File "lib\info.pyo", line 75, in GetInfoFromUrl
File "lib\http.pyo", line 69, in get
File "requests\api.pyo", line 55, in get
File "requests\api.pyo", line 44, in request
File "requests\sessions.pyo", line 354, in request
File "requests\sessions.pyo", line 460, in send
File "requests\adapters.pyo", line 250, in send
SSLError: [Errno 1] _ssl.c:499: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
2013-06-25 23:53:34,140 - root - initialization - INFO - Initialized launcher info for server: 'TQ'
2013-06-25 23:53:34,140 - root - usersettings - INFO - Cache dir: u'C:\\Program Files\\CCP\\EVE\\launcher\\cache'
2013-06-25 23:53:34,155 - overrides - overrides - ERROR - No value set for resource u'FORCELANGUAGE'
2013-06-25 23:53:34,155 - root - initialization - INFO - Initializing app with language: 'en'
2013-06-25 23:53:34,171 - ch_startup - log - CH_LOG - Launcher started
2013-06-25 23:53:34,171 - root - initialization - INFO - Sending logs True
2013-06-25 23:53:34,171 - root - initialization - INFO - Running from u'C:\\Program Files\\CCP\\EVE'
2013-06-25 23:53:34,171 - root - initialization - INFO - Working directory u'C:\\Program Files\\CCP\\EVE'
2013-06-25 23:53:34,171 - root - initialization - INFO - {'LauncherSettings': {'Game Client Version': '561078', 'Game Server': 'TQ', 'Platform': 'Windows XP', 'Default Language': 'en-us', 'Local Version': '2.1.559197', 'Chosen Language': 'en'}}
2013-06-25 23:53:34,217 - root - controller - INFO - Steam API initialized? False
2013-06-25 23:53:34,530 - browser - browser - INFO - cefbrowser initialized
2013-06-25 23:53:34,546 - root - assets - WARNING - cwd doesn't contain assets: u'C:\\Program Files\\CCP\\EVE'
2013-06-25 23:53:34,562 - root - selfupdate - INFO - Running update cleanup...
2013-06-25 23:53:34,562 - root - selfupdate - INFO - appdata: C:\Program Files\CCP\EVE\launcher\appdata
2013-06-25 23:53:34,562 - root - selfupdate - INFO - rightFolderName = EVE_Online_Launcher-2.1.559197.win32
2013-06-25 23:53:34,578 - root - selfupdate - INFO - Local version: 2.1.559197
2013-06-25 23:53:34,578 - root - controllerfunctions - WARNING - Could not retrieve steam token
2013-06-25 23:53:34,578 - overrides - overrides - WARNING - Detected region as ccp
2013-06-25 23:53:34,578 - root - selfupdate - INFO - cache dir: C:\Program Files\CCP\EVE\launcher\cache
2013-06-25 23:53:34,578 - root - controllerfunctions - INFO - landing page: 'None/en?steam_token=&server=tranquility' backup page: u'C:\\Program Files\\CCP\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.559197.win32\\html\\Launcher_{languageID}.html'
2013-06-25 23:53:34,578 - root - selfupdate - ERROR - Version finder never initiated! SelfUpdate failed
2013-06-25 23:53:34,578 - browser - browser - INFO - Loading Url: u'None/en?steam_token=&server=tranquility'
2013-06-25 23:53:34,578 - browser - browser - INFO - Registered backupUrl base as u'C:\\Program Files\\CCP\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.559197.win32\\html\\Launcher_{languageID}.html'
2013-06-25 23:53:35,092 - browser - browser - ERROR - Received error code 1242816 when loading 'http://none/en?steam_token=&server=tranquility'
2013-06-25 23:53:35,092 - browser - browser - INFO - Loading backupUrl u'file:///C:/Program%20Files/CCP/EVE/launcher/appdata/EVE_Online_Launcher-2.1.559197.win32/html/Launcher_en.html'
2013-06-25 23:53:37,780 - root - controllerfunctions - INFO - Exiting launcher
2013-06-25 23:53:37,796 - root - controllerfunctions - INFO - disable
2013-06-25 23:53:37,796 - root - controllerfunctions - INFO - done exiting
2013-06-25 23:53:37,875 - ch_status - log - CH_LOG - Launcher run successful
2013-06-25 23:53:37,875 - root - controller - INFO - running cleanup: False
2013-06-25 23:53:37,875 - root - log - INFO - Shutting down launcher
Sybe Thiesant
The Scope
Gallente Federation
#13 - 2013-06-30 18:34:56 UTC  |  Edited by: Sybe Thiesant
CCP Aporia wrote:
Did you guys by any chance pin the launcher to the Windows taskbar? We've discovered an issue yesterday where the launcher's self-updating mechanism would fail if you had pinned the launcher to the windows taskbar from a running launcher process.

If this is the case for you, try starting from the start menu instead of from the taskbar. If you want to have the taskbar shortcut, a work-around would be to pin the start menu entry to the taskbar, as that sets all the environmental variables correctly. We are working on a solution to the problem, but since this is something that requires changes to more than just the launcher itself this may take a while to get done.



Yes mine was pinned, i unpinned and tried the launcher from start menu and still no go. i found an application in the launcher/cache/ directory called updater. ran that and now the launcher is fine.
Verb Object
Dreddit
Test Alliance Please Ignore
#14 - 2013-06-30 21:20:35 UTC
CCP Aporia wrote:
Did you guys by any chance pin the launcher to the Windows taskbar? We've discovered an issue yesterday where the launcher's self-updating mechanism would fail if you had pinned the launcher to the windows taskbar from a running launcher process.

If this is the case for you, try starting from the start menu instead of from the taskbar. If you want to have the taskbar shortcut, a work-around would be to pin the start menu entry to the taskbar, as that sets all the environmental variables correctly. We are working on a solution to the problem, but since this is something that requires changes to more than just the launcher itself this may take a while to get done.


Just wanted to confirm that this worked for me. Thanks, Aporia!
Xplaced
The Unknown Gents
#15 - 2013-07-13 13:52:49 UTC
Sybe Thiesant wrote:
Yes mine was pinned, i unpinned and tried the launcher from start menu and still no go. i found an application in the launcher/cache/ directory called updater. ran that and now the launcher is fine.


Thanks very much! This is the only thing that fixed it for me.
Morgan Torry
Arma Purgatorium
#16 - 2013-07-14 18:01:09 UTC
I have recently ran into this issue and felt it more appropriate to post here than a new thread. Repair tool, the file linked in this thread, and unpinning and using the application in the CCP folder. No matter what happens it continues to display in offline mode. This happened right after successfully using and logging into EVE just an hour prior. Some steps I have done:

1. Disabled Firewall (though it has exemption for EVE Online)
2. Double checked that I do not have any proxies
3. Confirmed internet connection both via wireless and my ethernet connection


I did reinstall EVE recently (had to reinstall my OS), roughly three days before the issue began. I have no problems using other games which use self-patching. Here is a pastebin of my logs from today (i attempted to run it three or four times): http://pastebin.com/AQ5znjF2

Seems to fail a query, but I am not a technician nor do I know the finer details of how these things work Lol

This started on the 12th of this month and has continued through now. Launching EVE in the bin file works just fine but I am concerned of when a new patch comes out.

Arma Purgatorium - What is Podded May Never Die
CCP Atropos
C C P
C C P Alliance
#17 - 2013-07-15 11:58:26 UTC
Do you have the application pinned to your taskbar?
Fulcrum Ellecon
University of Caille
Gallente Federation
#18 - 2013-07-21 13:23:18 UTC
Sybe Thiesant wrote:
Yes mine was pinned, i unpinned and tried the launcher from start menu and still no go. i found an application in the launcher/cache/ directory called updater. ran that and now the launcher is fine.


I did this same procedure, and it worked for me.
Kaliss Kudo
Ministry of War
Amarr Empire
#19 - 2013-08-29 15:58:26 UTC  |  Edited by: Kaliss Kudo
Sybe Thiesant wrote:
Yes mine was pinned, i unpinned and tried the launcher from start menu and still no go. i found an application in the launcher/cache/ directory called updater. ran that and now the launcher is fine.


I just did a fresh install yesterday, and I also had to do this. Windows 8 laptop, application shortcut was not pinned. Until I found this thread, I was also having to use the exe file in bin.