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[[ FIX ]] Launcher Validating Client 0.0% Issue

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Jaiimez Skor
The Infamous.
#1 - 2013-06-04 12:46:41 UTC  |  Edited by: Jaiimez Skor
Hello just a quick rewrite with the assistance of others we have discovered what is causing this issue and how to fix it.

The issue is caused by Spybot Search & Destroy, you need to disable to Proxy that Spybot S&D uses by default.

Instruction on how to disable Spybot's Proxy can be found here...

http://www.safer-networking.org/faq/how-to-disable-the-proxy/

Alternatively you can also just uninstall Spybot Search and Destroy.
CCP Aporia
C C P
C C P Alliance
#2 - 2013-06-04 13:24:20 UTC
I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-)

Friend of walking avatars, currently hibernating until he gets to open that door.
Tara Tyrael
Quantum Anomaly Corporation
#3 - 2013-06-04 13:25:48 UTC  |  Edited by: Tara Tyrael
CCP Aporia wrote:
I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-)


https://forums.eveonline.com/default.aspx?g=posts&t=243229&find=unread

Laucher log file: http://pastebin.com/Jd1wdtej
running repair.exe : http://pastebin.com/ZYeiuuL9

here are the logs for validation hang

POSSIBLE SOLUTION WHICH WORKED FOR FEW OF US:
Uninstall spybot if you have it, or maybe just disable his proxy
Jaiimez Skor
The Infamous.
#4 - 2013-06-04 13:29:39 UTC  |  Edited by: Jaiimez Skor
Sorry yes, missed a 7 correct bug report ID is: 160027

That should work for you.

edit: If you need any more information, or assistance with testing, I am sitting on the #eve-chaos channel on the coltfront IRC server (the Singularity channel).
CCP Aporia
C C P
C C P Alliance
#5 - 2013-06-04 13:33:01 UTC
Tara Tyrael wrote:
CCP Aporia wrote:
I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-)


https://forums.eveonline.com/default.aspx?g=posts&t=243229&find=unread

Laucher log file: http://pastebin.com/Jd1wdtej
running repair.exe : http://pastebin.com/ZYeiuuL9

here are the logs for validation hang


This appears to be a problem downloading the patch data, the information downloaded appears to be corrupted. What kind of a network connection are you on? Are you using a proxy?

Friend of walking avatars, currently hibernating until he gets to open that door.
CCP Aporia
C C P
C C P Alliance
#6 - 2013-06-04 13:34:39 UTC
Jaiimez Skor wrote:
Sorry yes, missed a 7 correct bug report ID is: 160027

That should work for you.

edit: If you need any more information, or assistance with testing, I am sitting on the #eve-chaos channel on the coltfront IRC server (the Singularity channel).


Yup, that worked, thanks. And it seems to be the same problem Tara Tyrael has. Same questions to you: What kind of network connection are you on? Are you using a proxy?

Friend of walking avatars, currently hibernating until he gets to open that door.
Tara Tyrael
Quantum Anomaly Corporation
#7 - 2013-06-04 13:35:04 UTC  |  Edited by: Tara Tyrael
CCP Aporia wrote:

This appears to be a problem downloading the patch data, the information downloaded appears to be corrupted. What kind of a network connection are you on? Are you using a proxy?


no proxy, wireless to adsl router to internet, found at least 4 guys till now with same problem

edit:
To clarify
Laptop ---- wireless ----> adsl router ---> internet (IPv4)

Everything out of the box, no additional software, no proxy, just wireless drives for my hardware, router is set to 24/7 connection, so my connection here shouldn't be any issue of what so ever
Jaiimez Skor
The Infamous.
#8 - 2013-06-04 13:36:18 UTC  |  Edited by: Jaiimez Skor
CCP Aporia wrote:
Jaiimez Skor wrote:
Sorry yes, missed a 7 correct bug report ID is: 160027

That should work for you.

edit: If you need any more information, or assistance with testing, I am sitting on the #eve-chaos channel on the coltfront IRC server (the Singularity channel).


Yup, that worked, thanks. And it seems to be the same problem Tara Tyrael has. Same questions to you: What kind of network connection are you on? Are you using a proxy?


I am connected a my router on generic broadband provided by Sky, connected via a wired connection, I don't run any kind of Provy, the only network related software I run is Hamachi LogMeIn but that isn't connected or associated with my eve client in any way.

edit: closed off Hamachi to check, still encountering the issue

edit2: Just to note, I was having this problem while the new launcher was on Singularity, however I was still able to log into and patch Tranquility fine using the previous launcher that was active on TQ.
LiZZarD Night
The Scope
Gallente Federation
#9 - 2013-06-04 13:45:21 UTC
I have the same problem..it froze at validating client and no updates have started
CCP Aporia
C C P
C C P Alliance
#10 - 2013-06-04 13:46:05 UTC
Right, I'm checking if maybe one of the machines on the CDN got a bad payload. In general, though, it wouldn't hurt to retry it once or twice using the launcher, sometimes this might just be a hiccup somewhere on the internet.

Friend of walking avatars, currently hibernating until he gets to open that door.
Jaiimez Skor
The Infamous.
#11 - 2013-06-04 13:47:23 UTC
LiZZarD Night wrote:
I have the same problem..it froze at validating client and no updates have started

Saying you have the problem doesn't do much to help CCP investigate and fix, you should also post any associated logs you have, and based on what me and Tara where asked, what kind of connection are you using and are you using any Proxy.
LiZZarD Night
The Scope
Gallente Federation
#12 - 2013-06-04 13:47:57 UTC
I tried everything, the launcher, evefile.exe, eve.exe, repairtool..all the same thing
Jaiimez Skor
The Infamous.
#13 - 2013-06-04 13:48:37 UTC  |  Edited by: Jaiimez Skor
CCP Aporia wrote:
Right, I'm checking if maybe one of the machines on the CDN got a bad payload. In general, though, it wouldn't hurt to retry it once or twice using the launcher, sometimes this might just be a hiccup somewhere on the internet.

I've been having this problem for a week and a half, initially on Singularity, this isn't just a the past hour thing, the bug report submitted was submitted prior to Obyssey being released on TQ, however I will keep loading the launcher just incase. Just leads me not to think it's a momentary issue.

edit: Just a note, if I load up the client vs exefile.exe, it tried to download a 23.18mb patch, then closes and say's downloading launcher update, then once that is all complete, it reopens the launcher, and gets hung on Validating Client again, so I seem to be able to download atleast somewhat from the servers.
Tara Tyrael
Quantum Anomaly Corporation
#14 - 2013-06-04 13:51:01 UTC
CCP Aporia wrote:
Right, I'm checking if maybe one of the machines on the CDN got a bad payload. In general, though, it wouldn't hurt to retry it once or twice using the launcher, sometimes this might just be a hiccup somewhere on the internet.


the initial problem in launcher is that it hangs at validation, prior to downloading any patch
LiZZarD Night
The Scope
Gallente Federation
#15 - 2013-06-04 13:52:42 UTC
Jaiimez Skor wrote:
LiZZarD Night wrote:
I have the same problem..it froze at validating client and no updates have started

Saying you have the problem doesn't do much to help CCP investigate and fix, you should also post any associated logs you have, and based on what me and Tara where asked, what kind of connection are you using and are you using any Proxy.


I don't use Proxy, and my connection is: PC--> router--> provided by UPC...had this problem on the last launcher update but it solved itself..same as then..i tried repairing it but without results
Shiver Bathory
Vampyre Empire
#16 - 2013-06-04 13:57:32 UTC
Validation not kicking in. Tried clear cache, reset and other pieces of advice. Ran repair tool it fails Pastebin Connection is PC-Router-Internet on ADSL no proxy.
CCP Aporia
C C P
C C P Alliance
#17 - 2013-06-04 14:02:19 UTC
FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look.

Friend of walking avatars, currently hibernating until he gets to open that door.
LiZZarD Night
The Scope
Gallente Federation
#18 - 2013-06-04 14:03:35 UTC
CCP Aporia wrote:
FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look.


Thank you
Bast Onren
Native Freshfood
Minmatar Republic
#19 - 2013-06-04 14:03:52 UTC
Has anyone had an issue with starting the new update... Not responding - cant launch eve. win 7 - restarted computer. used the Eve repair tool and still unable to start... any help?
Tara Tyrael
Quantum Anomaly Corporation
#20 - 2013-06-04 14:04:28 UTC
CCP Aporia wrote:
FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look.


hmm, not sure how you have that configured, but if you take one of them down, won't the other machines take over so we get faster fix then one hour, you know the customer care and response time and similar bonus points
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