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Issues, Workarounds & Localization

 
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Intel HD Graphics (Driver Stopped Working, Psychedelic Desktop Colors, Etc)

Author
JDog2pt0
The Scope
Gallente Federation
#1 - 2013-05-31 02:45:23 UTC
So it's the whole shebang...

Session changes result in the notorious black flash with the display driver being reported as stopped working and recovered. Exiting to the desktop reveals the psychedelic colors that can be fixed with ctrl+alt+delete.

This is on a Dell n7010,
Intel® Core™ i5-450M Processor
Intel HD Graphics
8GB RAM

What I've tried:

  1. Turning the settings all the way down
  2. Turning the settings all the way up
  3. Installing Intel's latest drivers (Includes Video and Chipset)
  4. Installing Dell's latest drivers (Includes Video and Chipset)
  5. Turning off Vsync in EVE
  6. Changing various settings in Intel's settings
  7. Changing various video settings in EVE
  8. Can't Flash the bios as it's already the newest one


Basically I've been hitting up Google and trying just about every fix I can find.

Note The Game Plays Fine on Linux Mint through Wine. on this Laptop (dual booting)
Am I just SOL? Is it worth opening a bug report?
Zak Breen
Breen Enterprises
#2 - 2013-05-31 03:15:33 UTC
JDog2pt0 wrote:
So it's the whole shebang...

Session changes result in the notorious black flash with the display driver being reported as stopped working and recovered. Exiting to the desktop reveals the psychedelic colors that can be fixed with ctrl+alt+delete.

This is on a Dell n7010,
Intel® Core™ i5-450M Processor
Intel HD Graphics
8GB RAM

What I've tried:

  1. Turning the settings all the way down
  2. Turning the settings all the way up
  3. Installing Intel's latest drivers (Includes Video and Chipset)
  4. Installing Dell's latest drivers (Includes Video and Chipset)
  5. Turning off Vsync in EVE
  6. Changing various settings in Intel's settings
  7. Changing various video settings in EVE
  8. Can't Flash the bios as it's already the newest one


Basically I've been hitting up Google and trying just about every fix I can find.

Note The Game Plays Fine on Linux Mint through Wine. on this Laptop (dual booting)
Am I just SOL? Is it worth opening a bug report?


Hmm... since it runs in Mint fine I'm thinking something is wonky with your drivers in your other boot (Windows I assume?)

When you installed the latest drivers, did you simply install over the current ones or did you uninstall the old ones first? If you didn't uninstall the older ones before installing the newer drivers it can mess it up.
Also, clearing the cache/settings in EVE might help. (but try the above first)

Maturity, one discovers, has everything to do with the acceptance of not knowing. http://www.di.fm/spacemusic

JDog2pt0
The Scope
Gallente Federation
#3 - 2013-05-31 03:34:52 UTC  |  Edited by: JDog2pt0
Zak Breen wrote:


Hmm... since it runs in Mint fine I'm thinking something is wonky with your drivers in your other boot (Windows I assume?)

When you installed the latest drivers, did you simply install over the current ones or did you uninstall the old ones first? If you didn't uninstall the older ones before installing the newer drivers it can mess it up.
Also, clearing the cache/settings in EVE might help. (but try the above first)


I've had plenty of experience installing, updating, removing drivers. They were uninstalled then purged with a utility called Driver Fusion (previously Driver Sweeper).

Messing with the cache, that I have not tried. Anything in particular you recommend besides the various options in the launcher/game?

EDIT: Tried both the launcher cache, and in-game cache. Still getting the driver issue.
xarjin
Galactic Deep Space Industries
Brave Collective
#4 - 2013-05-31 04:21:53 UTC  |  Edited by: xarjin
If your still using the dell provided video drivers they are several years outdated

http://www.dell.com/support/drivers/us/en/04/Product/inspiron-17-n7010

I'd suggest uninstalling the dell driver and letting windows update install the recommended driver then go to intel's driver update utility online and fetch the latest available driver.

http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Also verify if your notebook has the nvidia and intel mixed optimus video tech. If that's the case the drivers need to be installed in a certain order or the video software subsystem in windows tends to malfunction. Being aware of how this works and differs from generic notebook video chipsets is important if you own one.

http://www.howtogeek.com/136123/htg-explains-what-you-need-to-know-about-nvidia-optimus/
JDog2pt0
The Scope
Gallente Federation
#5 - 2013-05-31 05:33:24 UTC
xarjin wrote:
If your still using the dell provided video drivers they are several years outdated

http://www.dell.com/support/drivers/us/en/04/Product/inspiron-17-n7010

I'd suggest uninstalling the dell driver and letting windows update install the recommended driver then go to intel's driver update utility online and fetch the latest available driver.

http://www.intel.com/p/en_US/support/detect?iid=dc_iduu


I'm aware of the drivers age. If you read, I utilized the newest available Intel generic drivers, from their site, but made sure to test the Dell ones because many manufacturers modify the chips in some manner. So, I wanted to rule that out.


Quote:
Also verify if your notebook has the nvidia and intel mixed optimus video tech. If that's the case the drivers need to be installed in a certain order or the video software subsystem in windows tends to malfunction. Being aware of how this works and differs from generic notebook video chipsets is important if you own one.

http://www.howtogeek.com/136123/htg-explains-what-you-need-to-know-about-nvidia-optimus/


This laptop (n7010) was never manufactured with Nvidia anything. They had a version with ATI graphics, but mine is strictly Intel HD.
stu007
Deep Core Mining Inc.
Caldari State
#6 - 2013-06-01 16:02:17 UTC
For the wierd colors, are you running eve in fullscreen mode? Mine does that, switch it to windowed mode and it should correct that problem.

As for the black screen, I assume thats happening when you either undock, or jump through a gate/jump bridge/titan bridge? You can try changing the custom 3d settings to: anisotropic filtering 2x, vertex processing to "enable software processing" and vertical sync to on. This used to work for me till a new patch like a month ago, but now I have the black screen issue and haven't been able to sort it yet.

Alternatively, there is a eve safe mode client in the install folder that sometimes helps.