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Player Features and Ideas Discussion

 
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Asking for feedback on Certificate visibility

First post
Author
Unkind Omen
State Protectorate
Caldari State
#141 - 2013-05-18 19:52:48 UTC
We are not discussing the priority of the certificate system over other stuff here. The UI complexity would be an issue for any kind of system as the amount of information is huge. The system is already here and serves little to no purpose. And the smallest step required to make it feasible is to make certificates customizable. They will not get any usability while they are static. The game evolves too fast in comparison to a standard game production cycle. So the certificates would be permanently outdated bringing useless and even harmful information.
Quintessen
The Scope
Gallente Federation
#142 - 2013-05-19 13:07:18 UTC
Unkind Omen wrote:
We are not discussing the priority of the certificate system over other stuff here. The UI complexity would be an issue for any kind of system as the amount of information is huge. The system is already here and serves little to no purpose. And the smallest step required to make it feasible is to make certificates customizable. They will not get any usability while they are static. The game evolves too fast in comparison to a standard game production cycle. So the certificates would be permanently outdated bringing useless and even harmful information.


Putting my usability engineer hat on I'm not sure I can agree with those sentiments. The certificate system can be made cleaner and it can almost be simplistic. Certainly there are plenty of models for even more complicated skill sets than what we see in Eve.

As for customizable certificates being the only ones that are viable, there are a few problems with that. Quite a few new players corp jump at the beginning while they find their way. They also sometimes stick with the newbie corp until they find a corp they like. These methods of finding a corp are both viable. But both systems do not conform well to player-created certificates being the primary or only way certificates are created.

For better or worse a centralized authority for certificates at least gives us consistency of language and something that even players outside of a competently run corporation can use. That means that CCP can provide a baseline minimum for certificates. While some will disagree with the logic of this skill or that skill to V, at least its something that everyone can partake in. Hopefully the player will have found a good enough corporation after awhile that they can get further advice and then people can about certificates in terms of which ones are useful and not so fine grained as talking about which skills are useful for which roles.

And while I agree that parts of this game change rather rapidly, there are a lot of things that haven't. Sometimes I think we lose sight of that. The tracking mechanism for turrets hasn't really changed. Missiles still apply their damage the same way. There is still value in those things. That's not to say that CCP shouldn't take player feedback in terms of creating and maintaining the certificates, but I think there's a core there that just doesn't change that much.

The added UI complexity from player-made certificates will mean that there will have to be a place for players to


  • create new ones;
  • share them with others;
  • delete, rename and generally manage them;
  • track ownership (roles) of who can manage them for corps;
  • let players determine what certificates are kept or visible;
  • modify existing ones (what happens to ones already out there);
  • potentially manage versions;
  • assign certificates to certain ships


And that's just a sampling. Custom anything becomes a huge task. And what CCP is proposing is a fraction of what player-made certificates would take. I know from professional experience that any time you take something read-only and made it customizable we just multiplied the work ten times. I just don't think the cost for player made certificates is justified.
Ioci
Bad Girl Posse
#143 - 2013-05-19 14:45:24 UTC
Another question you could ask is, when was the last time anyone looked at another pilots Certs?

If you want them to have game epeen value, put 5 stars under our name, above our corp. Up to 5 and we need to get 5 elite to fill the stars.

If you want people to strive for them, add value to them. Cool down actions would be a suggestion I might make. Example: I have Core Nav elite. I can slot core Nav and when I click on a star between my name and corp, I get a 25% boost to max velocity for 60 seconds and it has a 24 hrs cool down. Max of 5 slotted, the slot goes to CD, so you don't switch them out.

R.I.P. Vile Rat

E'lyna Mis Dimaloun
REUNI0N
Against ALL Authorities
#144 - 2013-05-19 15:37:38 UTC
CCP Ytterbium wrote:

  • Offer means to compare Certificates with a particular individual that give you permission with your own

Will never get used.

CCP Ytterbium wrote:

  • For bragging rights, display unlocked Certificates publicly on all character show info, but don’t mention to which fields they apply – for instance, running a show info on character A would list this pilot has 53 Certificates to Elite, 24 to Standard, but do not allow me to know their names or related skills.



No. There's a reason why most people have certificates set to private - because you want your enemy to know as little about you as possible before he engages you.

Ashandra Phoenix
Perkone
Caldari State
#145 - 2013-05-19 21:39:39 UTC
Certs are only good for guiding new players in the right direction, initially.

Once newbies get up to speed on what is important, it's not really very helpful.

Even the ability to create your own for corps/alliances is redundant, as most serious corps/alliances require API for verification.
Quintessen
The Scope
Gallente Federation
#146 - 2013-05-20 03:29:17 UTC
Ioci wrote:
Another question you could ask is, when was the last time anyone looked at another pilots Certs?

If you want them to have game epeen value, put 5 stars under our name, above our corp. Up to 5 and we need to get 5 elite to fill the stars.

If you want people to strive for them, add value to them. Cool down actions would be a suggestion I might make. Example: I have Core Nav elite. I can slot core Nav and when I click on a star between my name and corp, I get a 25% boost to max velocity for 60 seconds and it has a 24 hrs cool down. Max of 5 slotted, the slot goes to CD, so you don't switch them out.


Don't discount people's desire for e-peen. I'm not sure that CCP wants to add twitch like gameplay though I'm sure there are a lot of people who would be for it. Perhaps finishing certificates could open up access to specialty skills or other things based on NPC corporation's acknowledgement of your "elite skills". There is design space here, but CCP will have to keep careful of increasing player power level.
Barrogh Habalu
Imperial Shipment
Amarr Empire
#147 - 2013-05-20 05:41:41 UTC
I honestly have no idea why certs are even exist. Baseline suggestions function gets basically eradicated the moment "show relevant skills" feature is implemented. Beyond that, core competency is the only one that is being mentioned and only to newcomers. I personally never cared about that either since the first thing I did when I launched EVE beyond opening tutorial is opening "skill" market bookmark and browsed through everything there was.

I think that corp- and alliance-specific certificates could be of at least some use (think certificates like "Alphamael pilot" or something, including all skills you could be asked to have to participate in fleets and count as reimbursable). Even then, making those certs visible for someone who isn't the player himself or someone from corp/alliance with relevant roles is pointless.
Verity Sovereign
Sebiestor Tribe
Minmatar Republic
#148 - 2013-05-20 07:30:57 UTC
E'lyna Mis Dimaloun wrote:
CCP Ytterbium wrote:

  • Offer means to compare Certificates with a particular individual that give you permission with your own

Will never get used.

CCP Ytterbium wrote:

  • For bragging rights, display unlocked Certificates publicly on all character show info, but don’t mention to which fields they apply – for instance, running a show info on character A would list this pilot has 53 Certificates to Elite, 24 to Standard, but do not allow me to know their names or related skills.



No. There's a reason why most people have certificates set to private - because you want your enemy to know as little about you as possible before he engages you.


Joseph North
Jolly Dodgers Rogering Codgers
Tactical Narcotics Team
#149 - 2013-05-20 08:25:21 UTC  |  Edited by: Joseph North
One of the biggest things wrong with certificates imo is the way in which they seem carelessly or inconsistently thrown together.

There are many certificates at a basic level, for example, with skill training required to 5 in one or more skills. This, while corresponding certificates in other areas are far easier to get. Often this is true between exactly analagous certificates -- like racial soldier. Honestly, sometimes I look at the inconsistency across all the certificates and I wonder what the thought process was in their creation

In order to make the certificates make more sense, why not make comparable certificates have more even sp requirements and actually represent 'basic', 'standard', 'improved', and 'elite' skill levels.

In my opinion, something like a basic certificate in anything should take about a day or so. standard should take maybe 3-5 times as long. improved 3-5 times as long as that. elite 3-5 times as long again.

Then, make certificates which actually use lesser certificates as prereqs (like core competency basic) start at the standard level so that this all stays consistent.

I can practically guarantee that if certificates became customize-able people would create schemes like this anyways. As a new player I actually loved certificates and wanted to get them in an almost RP kind of way but I quickly realized they made little sense. It wouldn't be that hard to fix this. While doing this, rethink some of the the actual skill requirements so that they take into account various game changes that have occurred and make more sense from a recommended training point of view.

One example is the 'core' certificates, which are mostly good, but have some very strange requirements at different levels (why targeting 4 for basic?) and seem to be missing some pretty core skills at the same time (shield operation?)

THEN...

once you have fixed all this and have made the certificates make more sense and have more consistency of sp requirements, give the certificates a small purpose. I love the idea of tying together certifications with Nex items or other custom features.

The fact is, as much as people say things like 'I don't want to give away information' etc, the real problem is that certificates are just poorly designed. Fix the overall design and consistency and give them a real purpose (even if just vanity) and they will start to be used
Meytal
Doomheim
#150 - 2013-05-20 14:11:46 UTC
Joseph North wrote:
The fact is, as much as people say things like 'I don't want to give away information' etc, the real problem is that certificates are just poorly designed. Fix the overall design and consistency and give them a real purpose (even if just vanity) and they will start to be used

I'd go so far as to say they're well-designed for their purpose: recommendations to new-ish players of the skills they should train toward for flying various ships. The problem is the different viewpoints between CCP and the players :) Once you become familiar with how the game works, what each skill does, the certificates aren't needed for guidance anymore, and only those who want to complete them just to complete them will bother with them.

The default certificates are adequate, but are limited. If we could define our own certs for corp recruiting, it could breathe new life into a system that has a lot of unfulfilled potential right now.
Edward Pierce
State War Academy
Caldari State
#151 - 2013-05-20 19:57:24 UTC
I think this was brought up before, but not really up to reading 8 pages on certificates.

You should allow corps to make their own certs, players can claim them if they're in the corp and lose them whenever they leave.

If you then give players the ability to allow certain people to view certs (corp/alliance/+5/+10 etc) FCs and the like would be able to easily check if a player can/should be flying a certain ship.

Adding this kind of information to APIs would help people doing things like reimbursements to verify that the player has the skills needed to fly whatever ship they are claiming reimbursement for.

Allowing corps to run statistics on these would also be useful, it would allow them to check how many of their people would be able to fly a new doctrine for example.
chaosgrimm
Synth Tech
#152 - 2013-05-21 22:13:18 UTC  |  Edited by: chaosgrimm
I think the certificate system would be better if it was changed into more of a benchmarker as opposed to a straight achievement / goal system. It could then find a place being integrated into linked fits and as well as the current skill window.

EX;
instead of:
Basic -> Standard -> Improved -> Elite

maybe something along the lines of:
not trained -> beginner -> intermediate -> expert -> elite

for fits:
when you click on a linked fit or view your own, the game could give you a rough idea of how compatible your skill point allocations are with it. (maybe like: Overall: Expert, Defensive: Expert, Offensive: Elite, etc)

for skill window:
I think it could be integrated into the main skill window has a set of vertical tabs to the left of the list of all available skills, and also have the option to sort certs by active ship.

So a beginner in their lil frigate might see tabs like:

CORE
LEVEL: BEGINNER

PROJECTILE
LEVEL: BEGINNER

If they click the PROJECTILE tab, the normal skill area filters to all skills relevant to projectiles turrets (or just optionally to the active ship's, regardless of whether the skill in injected). They could have an option to buy missing skills from the current skill area. As this player progresses, they might notice all of their skills, save their defensive set, are at an intermediate level, which could serve as an indicator to train skills within defensive certs.

I think this integration style would allow vets to continue using the skill window they way they are used to, but also provide additional filter options for those who would use them
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#153 - 2013-05-22 03:36:56 UTC
Give me access to a Read only character sheet through CREST, so I can implement my plans of user defined certificates, shared with people through a specific link for that player (or public, should they so choose)

(Downside: It needs people to trust that I'm not going to abuse having a point in time copy of their character sheet. I'll probably make the code public though.)

Big smile

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter

feihcsiM
THE B0YS
#154 - 2013-05-22 15:33:05 UTC
TBH the only thing I would want with certificates is the option to display the elite ones on the wall of my Captain's Quarters... which I never actually enter right now because some ba***rd has welded my door shut Sad

It's the end of the world as we know it and I feel fine.

Shade Alidiana
PROSPERO Corporation
#155 - 2013-05-22 21:14:05 UTC
I can't understand the reasun to disable public certificates. If I want to tell I'm a mining fleet commander, I can set related certificates as public so that everyone who bothers to look at who I am would see this.

All other features look nice.
Rytell Tybat
Doomheim
#156 - 2013-05-22 23:56:33 UTC
The problem with certificates isn't a public/private issue, the problem is:

1) They aren't particularly useful for players to plan their skills.

2) They aren't relevant to other players. This is for a number of reasons. One of which is that there aren't really any true skill paths. Choices in which skills you train only have short term repercussions because it doesn't limit future choices. You can always go back and train something you've forgotten.

3) They have absolutely no connection to the EVE universe. There are no benefits or drawbacks for either having a certificate or not. Certificates don't tie into any other system with consequence.

If you're going to change anything with certificates than just add a "Claim certificate" button in the Certificates tab. Why do I have to open the planner to claim a certificate? 2 clicks that only need to be one. As far the "public" thing, I suspect the reason why its not being used is more a reflection of how useless certificates are and how little they are used (aside from just claiming them).
iskflakes
#157 - 2013-05-23 01:52:00 UTC
Summary: I think you should work on other things. Scrap certificates so you don't have to maintain the code.

Justification:

Certificates are inherently useless both to new players and to old. They are equally complicated to the skill system, which is the reason they fail as a means to help new players. As a new player I remember avoiding them completely and just training what I wanted. I was actually very confused about this extra tab that appeared when I looked at ships, that seemed to be related to skills but wasn't really. I eventually figured out it was a SECOND view of the skill tree, but did nothing, how pointless is that? By the time I started to play seriously I knew what skills I needed to make a fit work, and so certificates were again pointless.

A player could in theory use public certificates to let them prove to another player they had mastered a set of skills. However, this is currently done via EVEBoard which is much more convenient. If a CEO was recruiting a new corporation member and wanted to check if they could fly an interdictor, it's much easier for the CEO to just see if that person has the relevant skills than to try and work out what all those certificates mean.

If you absolutely have to fix certificates rather than scrap them do this:

1) Have a huge green box which says "You should train THIS next", and a button to automatically populate your skill queue with recommendations when it becomes empty. Put this on the skillqueue UI, not the certificate one.
2) Reduce the number of certificates drastically
3) Reorganize the requirements, they were apparently created by somebody who has never played the game
4) When listing certificates recommended for a ship, list the actual skills each certificate contains under its name. I have no idea what skills go with what certificate and I'm not going to look it up.
5) Simplify UI

Other "bling" features:
3) When you undock a ship have some text appear at the side of the screen saying "Competency: Elite", this would give all players a basic reason to claim their certificates
4) Rename certificates to "achievements", people are familiar with what that means. Let people link them in chat and compare number of achievements (or achievement points).

--

Would you feel comfortable with any of these options? Which ones do you like? Options outside that list may be considered as well, if expressed in a constructive manner.

The only feature that seems useful is the bragging rights.

As another topic for you guys to voice your feedback to, what information would you feel worried about if it was displayed as public by default and why?

Do not display skills publicly. I don't want people to know if my neutral alt has cyno skills or not, or whether he can use a covops cloak, or whether my freighter alt can actually fly a freighter or is about to kill you.

-

Adunh Slavy
#158 - 2013-05-23 02:33:13 UTC
Player Made then Corp/Alliance visible is about the best idea I've seen in this thread.

Let players make them using a ship as a basic template.

You fit the modules to the ship and then open the cert window and choose "Create Cert Template".

The player can then add/remove skills to the cert by dragging and dropping from the skills tree of the market for further customization.

Once this is complete, the player can "Save Cert" to their own personal "Cert Storage".

From here, a player can add a certificate to a "Corp Cert Storage" where other players may copy it to their own personal store.

A player may dragdrop a cert from their personal store to chat or email if they wish. Only corp or alliance members can see it.

If server side sharing and creation is more than CCP wants to handle, simply let us export and import them as XML files, and on the export, we can choose to export with or with out the character's skills included in the data.

Surely with XML and using standard skill names/IDs, someone will come up with a handy dandy app or web app for the community.

Necessity is the plea for every infringement of human freedom. It is the argument of tyrants; it is the creed of slaves.  - William Pitt

Von Keigai
#159 - 2013-05-23 14:28:16 UTC
First, I agree with others in that this is not a system to be spending a lot of developer time on. But given that you appear to want to spend developer time on it anyway, here are my opinions.

Since the cert system is not connected to anything in-game, there's no reason to get them other than to stop EVEMon from bugging you. (That's the only reason I know about them.) One thing I'd like to see done is that certs are awarded automatically. That way, EVEMon does not bug me and I don't have to waste time in-game getting certs just to shut it up.

Certs should not be public. Having the option to publicize them is fine, given that it is already there, although I cannot see why anyone would use it. It would be much more useful, though, if there could be the option to restrict publicity to useful groups. Particularly to corp and alliance, but also maybe by standings.

I love the idea of allowing players to define certs, making them a cross between a medal and an achievement and a diploma. However, I also think doing this would require a lot of developer time. Too much for what it gets. However I would use it if it existed.

Others in this thread have given good analysis and criticism of the cert system. The existing certs have no clear purpose and are not very useful. This has to be priority #1: no matter what fancy UI you come up, if the certs aren't good your work is wasted. So, I think one pretty easy thing you could do is go to the CSM and get them to review every certificate, revising and updating the set of skills in each one. Remove certificates that are not useful. Add certs for useful things. This does not seem like it should take much developer time at all; you just need to twiddle a database. No new code is needed. This seems like just the sort of thing the CSM would be really good for.

To get to solo newbs, I'd like to see you implement some limited in-game uses of (some) certs. The obvious thing to use here is missions. Make all agents require increasingly difficult certs. If you don't have a cert that an agent requires, he should be able to tell you about it and point you at the cert system, and give you some snotty message like "You don't have the skills to complete a level 1 mission. Come back when you have learned [link]Core Basic[/link]", or whatever. Thus, newbs would get an in-game pointer to the cert system. And assuming that you've revised the certs to be useful, this should actually help guide the newbie in the right direction.

vonkeigai.blogspot.com

Nike Andedare
Diamond Command
#160 - 2013-05-26 02:10:35 UTC
From what I have been reading so far I have summarized this… yes a summary…

The scope of what you are asking is too small but the simple answer is… Remove the system of showing certificates publicly. Yes, we know how you like players to show off their egos in as many ways possible, however, the Certificate Planner has never presented the pros to be better than the cons, any information on character sheets that can be private will stay that way because of the tactical disadvantage it gives, except maybe for the funny ones like “Hull Tanking.” For care bears, they don’t need to worry and will show whatever they feel like, and as stated several times over, most people don’t know or understand it, or even care about the system after their first month or so because EVEMon does it better, and does a lot more on top of that.

CCP Ytterbium knows the certificate system is useful, just not anywhere near its potential. Outside of new player help and sarcastic public certificates the system is being underutilized. So they want to revive it with new life, and the main suggestion that will be taken away from this is give it to the corporations and alliances as a new tool to make their own based on their needs. Too bad there is a lot of complexities in corporation management already.

See I told you it was a summary, now how are we going to do it?

Table of contents

  1. You don’t need to rework the system; you need a new system AND rebuild the current system!
  2. Certificates (aka EVE Achievements that you can make public)
  3. Tutorials (bit of a rant on current career missions)
  4. Career Advancement Agents
  5. Storylines/Epic Arcs/Factions/Events/Statistical/etc.
  6. Certifications
  7. What is the current system being used for?
  8. What CCP has done so far and what I think needs to be done to smooth it out
  9. Rebuilding the skill list/layout
  10. Module “Prerequisites/Required For” Rework
  11. Personal, Corporate and Alliance Certifications for Fittings
  12. Corporate Recruiting
  13. Calendar Sign-Ups & Fleet Roles
  14. Corporation Roles
  15. Additional points of interest

The new system needs to be split up into two new entities with similar names – Certificates (which are the bragging rights/achievements that you wish to keep as the “social-tool”) and Certifications (the rebuilt Certificate Planner for character, corporation and alliance “skill management tool”). For simplicity sake, do not make us claim them, just give us the notification, “Certificate(s) Gained!” and “Certification(s) met,” (the more I look at it, you do not even need to have a notification for certifications as they will change in time with fittings and as you move corporations or alliances. You could also have an option to “track progress” so that you will get a notification saying “Personal/Corporation/Alliance Certification met for “this fitting, role, or module.”

Another key point, keep all certificates gained private by default and if you can implement different options of publicity (ie Standing based, corporation/alliance) go for it. Certifications are player, corporation and alliance focused, therefore no reason of having the option to show them. But you do state that you want to share fittings publicly somewhere.
Now to explain in detail Certificates, Aura, Agents and CONCORD to provide certificates…
From tutorials – Your very first set of missions, Aura congratulates you on becoming a fully “Certified Capsuleer,” so the first one is a no brainer. Next you should require that certificate to start the career agents where Aura leaves you. This is where the certificates can help your problem with “streamlining” the Career Advancement Agents and stop handing out multiple skill books to new characters.

First off, you should start by only allowing a choice between Exploration, Industry, Business and Military agents, Advanced Military after you get certificate.

Exploration would be on its own teaching and giving you only skill books, modules and racial ship for scanning, salvaging, hacking and archeology. Once done all of them, “Basic Exploration Certificate Gained!”

Industry would start off giving you everything you need for mining, the venture plus skill book with a couple of mining lasers, dare I say add in a couple of civilian gas mining modules to add another mission…) then teach refining and how standings affect it and maybe add something in about refining scraps and modules. Then give you some civilian stuff to build, haul, research, copy, invent, again giving you the racial hauler and the basic start-up skill books. “Basic Industry Certificate Gained!”

Business would teach you WAY more about the market, because let’s be honest no new player ever is going to understand that system at first glance, so put some NPC buy and sell orders and contracts up in those rookie stations and show them how it all works, and if you could somehow allow trial accounts to do a couple of contracts for the NPCs (buy, sell or courier) only (if those are even really useful for anything besides selling fitted ships, couriers, legal scamming and avoiding the ‘tax man’) that would be really great. “Basic Business Certificate Gained!”

Military needs the biggest overhaul of all, why? Because it should teach as much as possible and be racial specific. Anyways this gets really long just here so sticking to the topic, “Basic Military Certificate Gained!”

Then you can do Advanced Military, which will provide all the great things as they are now, but improved. Again, I will not go into detail but then you will get “Basic ‘Racial’ Military Certificate Gained!”

This is just the tip of the ice berg, but for starters CCP could get that implemented then ‘patch’ certificates in as they are developed.