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GM in Petition service for Customer Service Department are too complacent and lip payment to player
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Arc Anna
Perkone
Caldari State
#1 - 2013-05-08 17:33:55 UTC
Quote:
9. Posting of private CCP communication is prohibited.

The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties.


When I been restricted to declare the name so i will camouflage it . A senior GM working in petition service handling my petition correspondence pertaining no gifts offered after purchasing 12 plex package come with a bonus of HD stream. I been wonder how GM make this statement so ask him to check with CCP plex marketing department to confirm my issue. GM totally ignore my petition content and immediate reply.

A senior staff working in petition service for customer service department did badly on his duties. A senior GM is setting a bad example for his co-workers who work under him, petition service will be just a complacency and sloppy if lead by this senior GM

Abrazzar
Vardaugas Family
#2 - 2013-05-08 17:36:18 UTC
I am pretty sure there has merely been a miscommunication due to the language barrier.

Sovereignty and Population

New Mining Mechanics
Jake Warbird
Republic Military School
Minmatar Republic
#3 - 2013-05-08 17:40:37 UTC
They are GMs for an Internet spaceships game where the majority of the player base a**holes. I can think of no greater punishment for them.

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.
ElQuirko
University of Caille
Gallente Federation
#4 - 2013-05-08 18:34:24 UTC
Jake Warbird wrote:
They are GMs for an Internet spaceships game where the majority of the player base a**holes. I can think of no greater punishment for them.


I include a haiku in every petition just to try and make them feel like there are humans out there. And if they don't like it, I escalate the petition just so they know a**holes are out there Big smile

Dodixie > Hek
Azami Nevinyrall
172.0.0.1
#5 - 2013-05-08 19:06:04 UTC
I'm having a similar issue, be thankful that you're getting a reply instead of them just closing the petition without any explaination...

...
Arc Anna
Perkone
Caldari State
#6 - 2013-05-08 19:40:04 UTC
Azami Nevinyrall wrote:
I'm having a similar issue, be thankful that you're getting a reply instead of them just closing the petition without any explaination...


Complacency and sloppy have infested petition service in customer service department, It is time to pullup their socks for a housecleaning
Azami Nevinyrall
172.0.0.1
#7 - 2013-05-08 19:44:05 UTC
Arc Anna wrote:
Azami Nevinyrall wrote:
I'm having a similar issue, be thankful that you're getting a reply instead of them just closing the petition without any explaination...


Complacency and sloppy have infested petition service in customer service department, It is time to pullup their socks for a housecleaning

Or they'll moderate the forums and pretend nothing is wrong...


IB4L! (and edit)

...
Some Rando
University of Caille
Gallente Federation
#8 - 2013-05-08 20:04:56 UTC
Arc Anna wrote:
It is time to pullup their socks for a housecleaning

Is this like "boot-strapping"? So confused...

CCP has no sense of humour.
Arc Anna
Perkone
Caldari State
#9 - 2013-05-09 05:59:51 UTC
Azami Nevinyrall wrote:
Arc Anna wrote:
Azami Nevinyrall wrote:
I'm having a similar issue, be thankful that you're getting a reply instead of them just closing the petition without any explaination...


Complacency and sloppy have infested petition service in customer service department, It is time to pullup their socks for a housecleaning

Or they'll moderate the forums and pretend nothing is wrong...


IB4L! (and edit)


lol
dark heartt
#10 - 2013-05-09 06:12:41 UTC
Arc Anna wrote:

A senior GM working in petition service handling my petition correspondence pertaining no gifts offered after purchasing 12 plex package come with a bonus of HD stream.


Do you mean you didn't get the 10th anniversary gifts, or the in game items with the HD stream?

http://tetrisisunrealistic.blogspot.com.au/
Sarmatiko
#11 - 2013-05-09 07:13:30 UTC
dark heartt wrote:
Do you mean you didn't get the 10th anniversary gifts, or the in game items with the HD stream?

OP bought 12 PLEX package and received HD stream code as free bonus for this. For some unknown reason he now think that his bonus free HD code should have also provided him bonus items that came with normal paid HD stream.

Morale of the story: always read the rules before you buy something, kids.