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Account Banned - RMT - After buying a Character Via The Trade Forums With ISK...
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Kearl
Sniggerdly
Pandemic Legion
#21 - 2013-04-22 14:40:39 UTC
The petitioning system is broke currently imo based on the last few petitions I have put in.

Waiting 3 weeks for a response is unacceptable to me. If this is the only way your customers can reach out to resolve
issues then I feel there should be a 3 day turn around max. If that's not possible then have another way customers can reach out to resolve problems. It's very frustrating for the end user.
Prince Kobol
#22 - 2013-04-22 14:55:42 UTC
Pepper Mind wrote:
Character Trading via Bazaar neds no "overhaul". There are rules to be followed, if you don't do that, CCP will fix you or your problem.
In this case, it's annoying because of your only day left to play.
But you can be sure, that you won't be banned for long.


Dear lord no...

The character bazaar is a mess. You shouldn't have to wade through post after post, using third party sites to look at skill sheets in order to find a character of your choosing.

If you think its fine then you are clueless
De'Veldrin
Republic University
Minmatar Republic
#23 - 2013-04-22 15:02:21 UTC
Kearl wrote:
The petitioning system is broke currently imo based on the last few petitions I have put in.

Waiting 3 weeks for a response is unacceptable to me. If this is the only way your customers can reach out to resolve
issues then I feel there should be a 3 day turn around max. If that's not possible then have another way customers can reach out to resolve problems. It's very frustrating for the end user.


If the delays are caused by a lack of staff to handle the petition load, then CCP should address that. If, on the other hand, there are just some petitions that take a lot of research to get to the bottom of (and anything dealing with RMT is going to fall into that category) then I would rather they spend the time to do it right than fire off a quick response due to some arbitrary SLA time limit.

De'Veldrin's Corollary (to Malcanis' Law): Any idea that seeks to limit the ability of a large nullsec bloc to do something in the name of allowing more small groups into sov null will inevitably make it that much harder for small groups to enter sov null.
De'Veldrin
Republic University
Minmatar Republic
#24 - 2013-04-22 15:04:18 UTC
Prince Kobol wrote:
Pepper Mind wrote:
Character Trading via Bazaar neds no "overhaul". There are rules to be followed, if you don't do that, CCP will fix you or your problem.
In this case, it's annoying because of your only day left to play.
But you can be sure, that you won't be banned for long.


Dear lord no...

The character bazaar is a mess. You shouldn't have to wade through post after post, using third party sites to look at skill sheets in order to find a character of your choosing.

If you think its fine then you are clueless


There should also be a mechanism in place that auto locks the thread on the forums, so you can easily see which characters are actually available without opening the thread and reading the posts.

De'Veldrin's Corollary (to Malcanis' Law): Any idea that seeks to limit the ability of a large nullsec bloc to do something in the name of allowing more small groups into sov null will inevitably make it that much harder for small groups to enter sov null.
Grainsalt
Independent'R'Us
#25 - 2013-04-22 15:04:51 UTC
This has happened to me before. IIRC from ban to resolution only took about 48 hours. BUT, I had to do considerable leg work including proving I had just bought the toon. Apparently they couldn't be bothered to check, lol. So, in your petition include the sales thread. Good luck.
Velicitia
XS Tech
#26 - 2013-04-22 15:10:14 UTC
What it SOUNDS like is that the seller also posted the character on ebay -- THAT is the RMT portion, and why you were temp banned. Prove you bought it for ISK (link the sale thread, date of ISK xfer, date you bought the GTCs, etc).

If you're legit on the txn (and not the RMT-ing bastard), then CCP will sort you out in a few days usually (or so it seems in cases like this).

One of the bitter points of a good bittervet is the realisation that all those SP don't really do much, and that the newbie is having much more fun with what little he has. - Tippia
Vincent Athena
Photosynth
#27 - 2013-04-22 15:16:25 UTC
Markku Laaksonen wrote:
Vincent Athena wrote:
When you do RMT you cannot protect yourself by selling the character from one of your accounts to another of your accounts, even if that sale is done with legitimate ISK. CCP will find you.


So what should be done in your estimation if Accrecia is innocent and has no connections to RMT at all, except that she legitimately bought a character that had, unbeknownst to her, participated in RMT?

If she was not involved, then no ban of course. But anyone who does RMT then tries to avoid the ban by swapping characters between two accounts, either their own two or with a friend, should get banned. Even if they come to the forums and profess innocence.
In this particular case I have no idea who did RMT. But I'm sure CCP knows the character transfer took place.

Know a Frozen fan? Check this out

Frozen fanfiction
James Amril-Kesh
Viziam
Amarr Empire
#28 - 2013-04-22 15:20:34 UTC
Velicitia wrote:
Prove you bought it for ISK (link the sale thread, date of ISK xfer, date you bought the GTCs, etc).

Because CCP is completely unable of verifying this themselves.
I doubt it would even take them 10 minutes.

Enjoying the rain today? ;)
Jint Hikaru
OffWorld Exploration Inc
#29 - 2013-04-22 15:28:16 UTC
Stop buying characters and play the game as intended..... Problem solved.

Jint Hikaru - Miner / Salvager / Explorer / SpaceBum In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move.
Velicitia
XS Tech
#30 - 2013-04-22 15:40:08 UTC
James Amril-Kesh wrote:
Velicitia wrote:
Prove you bought it for ISK (link the sale thread, date of ISK xfer, date you bought the GTCs, etc).

Because CCP is completely unable of verifying this themselves.
I doubt it would even take them 10 minutes.


Depends, how many players buy and sell GTC and make PLEX on a given day? I mean, yeah, we can expect the GM to dig through the logs (which show nothing anyway Blink), or tell them "here's what I did and the approximate times" ... then they can look right there in the logs, verify, and you're on your way with a character ... or return of the ISK (and items), and the seller has a new shiny permaban.

One of the bitter points of a good bittervet is the realisation that all those SP don't really do much, and that the newbie is having much more fun with what little he has. - Tippia
DarthNefarius
Minmatar Heavy Industries
#31 - 2013-04-22 15:57:46 UTC  |  Edited by: DarthNefarius
reserved
An' then Chicken@little.com, he come scramblin outta the    Terminal room screaming "The system's crashing! The system's    crashing!" -Uncle RAMus, 'Tales for Cyberpsychotic Children'
Ixtaq
Caldari Provisions
Caldari State
#32 - 2013-04-22 16:00:19 UTC
So if someone wanted to cause problems with character market, all they would have to do is put up "for sale" ads on third-party sites. How long before someone nukes the character market?
DarthNefarius
Minmatar Heavy Industries
#33 - 2013-04-22 16:04:30 UTC  |  Edited by: DarthNefarius
Ixtaq wrote:
So if someone wanted to cause problems with character market, all they would have to do is put up "for sale" ads on third-party sites. How long before someone nukes the character market?


Sounds like a real horrible way to collect tears would be if you're a disgruntled ex-customer
1) get test account
2) watch the char bazar for recent sales
3) after it appears to be sold post it on ebay a for sale & petition as RMT

Or are there any safe guards against the above?
An' then Chicken@little.com, he come scramblin outta the    Terminal room screaming "The system's crashing! The system's    crashing!" -Uncle RAMus, 'Tales for Cyberpsychotic Children'
Accrecia Semah
Viziam
Amarr Empire
#34 - 2013-04-22 17:01:54 UTC
i think with just a little bit of searching before a ban is put in place could save real problems from victims like me.

its recorded that i paid isk, i can provide expired codes and recipts for my GTC Codes, why it takes so long for someone to remove the ban i have no idea, if it takes 3 to 4 weeks of time to do this and the ban is lifted, do i get my time refunded? or do i have to suck it up and just carry on paying, because frankly right now im in the position where im considering quitting, my work times dont allow me to be fully active on the game anyway.

Dont get me wrong i love eve, but i have a real issue with a company who shafts the user for an over zealous period of time with no scope of feedback and/or refund..

i guess im just going to wait and see..

overall my forgetting my subscription, ive this last month paid over £700 for Legitimate gametime codes for PLEX and thus ISK in game to buy this character and set her up in a way that i can enjoy, and that has as of now been ripped away from me.

cant help but feel cheated and ****** over :(
Azami Nevinyrall
172.0.0.1
#35 - 2013-04-22 17:36:16 UTC
Accrecia Semah wrote:
i think with just a little bit of searching before a ban is put in place could save real problems from victims like me.

its recorded that i paid isk, i can provide expired codes and recipts for my GTC Codes, why it takes so long for someone to remove the ban i have no idea, if it takes 3 to 4 weeks of time to do this and the ban is lifted, do i get my time refunded? or do i have to suck it up and just carry on paying, because frankly right now im in the position where im considering quitting, my work times dont allow me to be fully active on the game anyway.

Dont get me wrong i love eve, but i have a real issue with a company who shafts the user for an over zealous period of time with no scope of feedback and/or refund..

i guess im just going to wait and see..

overall my forgetting my subscription, ive this last month paid over £700 for Legitimate gametime codes for PLEX and thus ISK in game to buy this character and set her up in a way that i can enjoy, and that has as of now been ripped away from me.

cant help but feel cheated and ****** over :(

Obligatory, I can has stuffs?

...
Destination SkillQueue
Doomheim
#36 - 2013-04-22 17:57:10 UTC
Accrecia Semah wrote:
i think with just a little bit of searching before a ban is put in place could save real problems from victims like me.

its recorded that i paid isk, i can provide expired codes and recipts for my GTC Codes, why it takes so long for someone to remove the ban i have no idea, if it takes 3 to 4 weeks of time to do this and the ban is lifted, do i get my time refunded? or do i have to suck it up and just carry on paying, because frankly right now im in the position where im considering quitting, my work times dont allow me to be fully active on the game anyway.

Dont get me wrong i love eve, but i have a real issue with a company who shafts the user for an over zealous period of time with no scope of feedback and/or refund..

i guess im just going to wait and see..

overall my forgetting my subscription, ive this last month paid over £700 for Legitimate gametime codes for PLEX and thus ISK in game to buy this character and set her up in a way that i can enjoy, and that has as of now been ripped away from me.

cant help but feel cheated and ****** over :(

It's propably safer for everyone concerned. It freezes the situation and makes sure any harm/shady shanigans is halted. This will limit any harm taking place and makes the investigation a lot easier, since the situation isn't constantly changing. Any inconvenience and lost subscription time dealt to the innocent can always be reimbursed later.
Accrecia Semah
Viziam
Amarr Empire
#37 - 2013-04-22 20:19:00 UTC
Destination SkillQueue wrote:
Accrecia Semah wrote:
i think with just a little bit of searching before a ban is put in place could save real problems from victims like me.

its recorded that i paid isk, i can provide expired codes and recipts for my GTC Codes, why it takes so long for someone to remove the ban i have no idea, if it takes 3 to 4 weeks of time to do this and the ban is lifted, do i get my time refunded? or do i have to suck it up and just carry on paying, because frankly right now im in the position where im considering quitting, my work times dont allow me to be fully active on the game anyway.

Dont get me wrong i love eve, but i have a real issue with a company who shafts the user for an over zealous period of time with no scope of feedback and/or refund..

i guess im just going to wait and see..

overall my forgetting my subscription, ive this last month paid over £700 for Legitimate gametime codes for PLEX and thus ISK in game to buy this character and set her up in a way that i can enjoy, and that has as of now been ripped away from me.

cant help but feel cheated and ****** over :(

It's propably safer for everyone concerned. It freezes the situation and makes sure any harm/shady shanigans is halted. This will limit any harm taking place and makes the investigation a lot easier, since the situation isn't constantly changing. Any inconvenience and lost subscription time dealt to the innocent can always be reimbursed later.


yeah i guess so, but there should be a team of people in place for this sort of thing, not just general support GM's more of a fraud squad so we dont have to stay in limbo for 3 weeks give or take depending on load..
Rutger Janssen
Chanuur
The Initiative.
#38 - 2013-04-22 20:25:33 UTC
Accrecia Semah wrote:

yeah i guess so, but there should be a team of people in place for this sort of thing, not just general support GM's more of a fraud squad so we dont have to stay in limbo for 3 weeks give or take depending on load..


That's the problem, afaik, the very experienced GMs are taking care of the cases. It's just most likely that these cases take a lot of time and there just aren't enough of these very experienced GMs.
Prince Kobol
#39 - 2013-04-22 20:39:10 UTC
Rutger Janssen wrote:
Accrecia Semah wrote:

yeah i guess so, but there should be a team of people in place for this sort of thing, not just general support GM's more of a fraud squad so we dont have to stay in limbo for 3 weeks give or take depending on load..


That's the problem, afaik, the very experienced GMs are taking care of the cases. It's just most likely that these cases take a lot of time and there just aren't enough of these very experienced GMs.



The point is it should never get to this point if CCP implemented structured character bazaar.

This can be stopped by putting place a system where if you wish to sell a character must be vetting by CCP first, if it passes then it can be sold. This way it stops this kind of thing happening.
Lipbite
Express Hauler
#40 - 2013-04-22 21:07:42 UTC  |  Edited by: Lipbite
From my experience with CCP police... I mean "support" - you'll lose a lot of time (which is money). And nerves - which are priceless. And probably the toon as well (because you cannot prove you didn't pay real money for it/her/him).

While losing time ("money") is unavoidable - try to minimize "nerves" part by accepting reality in which your new toon and account may/will be lost.
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