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Display Driver Stopped Responding
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DarkestHeart
ItsMeCorp
#1 - 2013-03-29 22:46:51 UTC  |  Edited by: DarkestHeart
Hello,

I've been living with this problem for over a year now, and I think it happened when crucible was released. I submitted a bug report and was told that it was being investigated. It got closed down.

When I jump, dock, undock, jump-clone, anything that changes my current view (as in different location in space, accel. gates not included) my display driver crashes. I've noticed a few things that happen at the same time:

1) My screen will flash black, then white (backlight), then black and then will display EvE again, which at that point is 'Not Responding' and takes about 5 seconds to come back
2) About 30% of the time that this happens EvE will not start to respond and will just freeze, so I end the task and restart the client
3) If I have IE, Chrome or FireFox open at the time it happens the browser will crash and needs to be restarted - but the problem happens when a browser runs or not (90% of the time I'm not running a browser at the same time)
4) Each time it happens my screen dims incrementally. The OS doesn't actually detect the dimming as it thinks its still at 100%, so I turn it down to 90% and then back up to 100%. If left alone the screen gets dimmer than my OS will allow, unless I reset the brightness.
5) Regardless of what application I am running, including EvE, the screen will freeze until it starts the flash cycle (about 3 seconds or so) where what I type will not display, but will be entered when the flash cycle is over. When the flash cycling is happening however nothing I input will be entered.

On Windows 7 it would just flash. Now I'm on Windows 8 it flashes the start screen.

Problem being that I cant take part in fleets, I cant pvp or do anything beyond ratting. Please help CCP!
DarkestHeart
ItsMeCorp
#2 - 2013-03-29 22:49:51 UTC
Just updating that I have updated my drivers on both W8 and W7, I have also uninstalled my drivers and reinstalled using proprietary drivers to see if that helps.
DarkestHeart
ItsMeCorp
#3 - 2013-04-02 09:41:26 UTC
bump..please help ccp...
Awrya
From Chaos to Eternity
#4 - 2013-04-02 17:48:26 UTC
I had, or i should rather say i still have similar problem as you do - Display Driver was crashing so often, the game wasn't playable. But luckily for me, i found a solution. All i had to do is to disable "Turrets & Launchers". However, the game is really not that amazing without lasers. Sad

So I suggest you to try different settings.

My post: about the problem.
DarkestHeart
ItsMeCorp
#5 - 2013-04-03 09:16:04 UTC
Awrya wrote:
I had, or i should rather say i still have similar problem as you do - Display Driver was crashing so often, the game wasn't playable. But luckily for me, i found a solution. All i had to do is to disable "Turrets & Launchers". However, the game is really not that amazing without lasers. Sad

So I suggest you to try different settings.

My post: about the problem.


Hi,

Yeah I saw your thread and have done that. I've tried disabling/enabling all the settings, reducing the screen resolution, used the GPU control panel to edit all of the settings there as well, but after trying all the combinations I can think of its still not working.

Hope that CCP will respond soon...
seth Hendar
I love you miners
#6 - 2013-04-04 08:36:54 UTC
hello.

i used to encounter a very similar issue, running my rig with a nvidia card.

same erratic "display driver stopped working" etc....


and i found a solution:


updating the bios of said graphic card solved the issue for me

it seems that, for some custom cards (an O/C 560ti for me), some settings are somehow not correct, and a few weeks after it is on market, new bios correct this.

i recently changed for a gtx670 o/c and same behaviour => same solution.

so my advice: check for graphic card updated bios on manufacturer website, apply if available and check the result

be sure to use the right bios for your card
DarkestHeart
ItsMeCorp
#7 - 2013-04-08 15:19:07 UTC
seth Hendar wrote:
hello.

i used to encounter a very similar issue, running my rig with a nvidia card.

same erratic "display driver stopped working" etc....


and i found a solution:


updating the bios of said graphic card solved the issue for me

it seems that, for some custom cards (an O/C 560ti for me), some settings are somehow not correct, and a few weeks after it is on market, new bios correct this.

i recently changed for a gtx670 o/c and same behaviour => same solution.

so my advice: check for graphic card updated bios on manufacturer website, apply if available and check the result

be sure to use the right bios for your card


Hello,

Thanks for the response. There is no BIOS update for my graphics card as its intergrated into the MBU. I have however updated the MBU bios.

CCP can you please respond to this post its not nice being ignored in a sub-forum designed for these posts...
Scaramanga Erquilenne
#8 - 2013-04-11 17:30:45 UTC
I was wondering if you managed to get this fixed are did you get any feedback off the ticket ? I used to have this problem when I closed the game down.Now its happening to me every 5 minutes I cant play at the moment.Updated AMD to the last release
still not working and it just affects EVE 
You have your way. I have my way. As for the right way, the correct way, and the only way, it does not exist 
Mr Chili Palmer
State War Academy
Caldari State
#9 - 2013-04-11 18:11:17 UTC
this happened to me alot when i used to play WoW and was in a dungeon/raid with 40 other players, basically i was pushing my graphic card to its limits having the game on max settings it was getting very hot and crashing/freezing. anyway i invested in a new laptop.may i suggest you download hwinfo and run it in the background, monitor your temps and adjust your fan speeds if you need to. the problem you have is not in my opinion a fault that ccp can fix. maybe upgrade your graphic card.

i run eve on an alienware m17x r3 with an ati/amd radeon hd6970 and the game runs sweet on pretty high settings i do need to adjust my fan speeds to keep the card cool :)

hope this helps

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"
DarkestHeart
ItsMeCorp
#10 - 2013-04-11 18:21:28 UTC
Scaramanga Erquilenne wrote:
I was wondering if you managed to get this fixed are did you get any feedback off the ticket ? I used to have this problem when I closed the game down.Now its happening to me every 5 minutes I cant play at the moment.Updated AMD to the last release
still not working and it just affects EVE


No I didnt, and I've had no response since logging this ticket.

I made a bug report about a year ago but the response was just 'We cannot help you.'

Not sure what to do but its really, really starting to get in the way.
DarkestHeart
ItsMeCorp
#11 - 2013-04-11 18:24:53 UTC
Mr Chili Palmer wrote:
this happened to me alot when i used to play WoW and was in a dungeon/raid with 40 other players, basically i was pushing my graphic card to its limits having the game on max settings it was getting very hot and crashing/freezing. anyway i invested in a new laptop.may i suggest you download hwinfo and run it in the background, monitor your temps and adjust your fan speeds if you need to. the problem you have is not in my opinion a fault that ccp can fix. maybe upgrade your graphic card.

i run eve on an alienware m17x r3 with an ati/amd radeon hd6970 and the game runs sweet on pretty high settings i do need to adjust my fan speeds to keep the card cool :)

hope this helps


Thank you for the response :)

I've checked out the hardware heating possibility, initially the laptop WAS overheating, but that was due to a heatsink issue that was replaced by Dell. Since then the laptop does not overheat at all, looking pretty good in that respect. I cant update the graphics card as its a laptop.

Help me CCP pwease!
Scaramanga Erquilenne
#12 - 2013-04-11 18:30:50 UTC
Hi , thanks for the info

I think I have managed to fix it.For me the problem was with ATI Afterburner , I overclock for some games and made the mistake of having it overclocked each time I start my system.Changed back to default and EVE has run fine for a hour.

I would defnitly say its a stability problem with your GPU have you overclocked in the past with it ? are changed the settings in it ?
Whats GPU have you got ? 
You have your way. I have my way. As for the right way, the correct way, and the only way, it does not exist 
Dyner
Brutor Tribe
Minmatar Republic
#13 - 2013-04-14 23:36:21 UTC
Sounds like an Nvidia GPU.

It's a known issue that's been present with their chips for a long-ass time.
-As you can see: https://www.google.com/search?q=nvidia+tdr&aq=f&oq=nvidia+tdr&aqs=chrome.0.57j0l3.3155j0&sourceid=chrome&ie=UTF-8


The best way to hand it is to not run any game in Fullscreen; always Windowed (Maximized / Borderless).
seth Hendar
I love you miners
#14 - 2013-04-16 14:57:14 UTC  |  Edited by: seth Hendar
DarkestHeart wrote:
Mr Chili Palmer wrote:
this happened to me alot when i used to play WoW and was in a dungeon/raid with 40 other players, basically i was pushing my graphic card to its limits having the game on max settings it was getting very hot and crashing/freezing. anyway i invested in a new laptop.may i suggest you download hwinfo and run it in the background, monitor your temps and adjust your fan speeds if you need to. the problem you have is not in my opinion a fault that ccp can fix. maybe upgrade your graphic card.

i run eve on an alienware m17x r3 with an ati/amd radeon hd6970 and the game runs sweet on pretty high settings i do need to adjust my fan speeds to keep the card cool :)

hope this helps


Thank you for the response :)

I've checked out the hardware heating possibility, initially the laptop WAS overheating, but that was due to a heatsink issue that was replaced by Dell. Since then the laptop does not overheat at all, looking pretty good in that respect. I cant update the graphics card as its a laptop.

Help me CCP pwease!

i would be curious to know the result of a test run on your rig, using OCCT GPU test.

does it crash / report errors.

i used to work a lot with gpu at a Graphic card manufacturer, and it can happen that some GPU that had been overheating were damaged a bit (often the VRM in fact), not enought so the damage prevent it from working, not enought to be noticed using short testing, but enought to generate "random" errors in specific case.

basically, damaged VRM doesn't tolerate high temp as they used to be, or tend to overheat much easier, thus voltages get weaker under load + increased temp, leading to memory and/or gpu unstability (artefact / crash etc...) (and very few cards have a VRM temp monitor, VRM temp can be high even if GPU is normal temp)

a long time stress test have great chances to bring such default to light (i would say start with 5min, check temp, and if OK, go for 30m).

beware tho that if your card is defective, this could worsen the issue, but in such case, the issue will worsen sooner or later anyway!