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What % of your petitions were actually server side issues?
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Corey Fumimasa
CFM Salvage
#1 - 2013-03-31 11:11:52 UTC
I'm not big on sending in petitions, I don't know why. But over the years there are occasions when I cant really see any other option or I'm sure that something must be wrong with the game. Of the 2 or 3 that I have sent in I don't think one of them turned out to be an actually game problem. Always something that I misunderstood or...well I guess that's it, just game mechanics that I didn't have a rel good understanding of.

How many times in a year have you hit the f12 button? Did those problems actually turn out to be DM actionable issues? Is there a checklist that players should go through before filing a petition?

Whitehound
#2 - 2013-03-31 11:13:11 UTC
Make a petition and ask CCP about it.

Loss is meaningful. Therefore is the loss of meaning likewise meaningful. It is the source of all trolling.
Ace Uoweme
Republic Military School
Minmatar Republic
#3 - 2013-03-31 13:13:28 UTC
One I remember was the server reboot ate my anchored mining can.

CCP replaced it.

_"In a world of universal deceit, telling the truth is a revolutionary act." _ ~George Orwell
Dark Lightstrong
Caldari Provisions
Caldari State
#4 - 2013-03-31 13:21:07 UTC  |  Edited by: Dark Lightstrong
Let's see.

1st petition about a bug and ship & pod reimbursement - Denied, nothing in logs

2nd petition (same as 1st) - Denied, nothing in logs

3rd petition about a player in null that wasn't showing in local chat, I killed him and wrote a petition - was told to clear my cache...

4th petition (a different bug and shipe reimbursement) - Denied, nothing in logs

They have successefully made me lose faith that they will actually ever reimburse me anything. I petition only when it's a bug or something similar. Oh and I also got a "copy past like" reply from a senior GM when I asked to escalate my 4th petition.

Becoming bittervet before my first year of EVE ends... ███████▒▒▒ 70% Complete
Whitehound
#5 - 2013-03-31 13:28:17 UTC
Dark Lightstrong wrote:
Let's see.

1st petition about a bug and ship & pod reimbursement - Denied, nothing in logs

2nd petition (same as 1st) - Denied, nothing in logs

3rd petition about a player in null that wasn't showing in local chat, I killed him and wrote a petition - was told to clear my cache...

4th petition (a different bug and shipe reimbursement) - Denied, nothing in logs

They have successefully made me lose faith that they will actually ever reimburse me anything. I petition only when it's a bug or something similar. Oh and I also got a "copy past like" reply from a senior GM when I asked to escalate my 4th petition.

Becoming bittervet before my first year of EVE ends... ███████▒▒▒ 70% Complete

You fell for a hoax. Petitions are not a ship reimbursement program.

Try to find a corporation or an alliance, which offer such instead. Or do something smart like learn to cut your losses, to reimburse yourself and only fly what you can afford to lose.

Loss is meaningful. Therefore is the loss of meaning likewise meaningful. It is the source of all trolling.
Zilero
Aliastra
Gallente Federation
#6 - 2013-03-31 13:42:45 UTC
Clear your settings and cache seems to be the mantra thrown about whenever you make a petition or bug report.

To be honest I've given up bug reporting anything as the only reply I ever get is: Reset your settings and clear your cache.

In grave circumstances I've done that and the bug have still been there.

For small bugs I'm not about to waste my ******* time setting up my overview on each and every account because CCPs default overview settings are so ******** it litterally takes 10 minutes per account to fix it.

So yeah, just give up.
baltec1
Bat Country
Pandemic Horde
#7 - 2013-03-31 13:56:53 UTC
Got a cap bug a few years ago that got my ship killed. CCP replaced the ship.
Tippia
Sunshine and Lollipops
#8 - 2013-03-31 14:03:39 UTC
Weeell… Looking at the only actual game issue petitions I've had.

1. Stuck. Solved in a couple of minutes.
2. Stuck. Solved in a couple of minutes.
3. Industry products (apparently) not delivered during a server hick-up. Appeared after downtime, I closed the petition before they got to it.
Winter Archipelago
Autumn Industrial Enterprises
#9 - 2013-03-31 14:43:57 UTC
Zilero wrote:
For small bugs I'm not about to waste my ******* time setting up my overview on each and every account because CCPs default overview settings are so ******** it litterally takes 10 minutes per account to fix it.


Those aren't bugs, those are you being too lazy a git to help yourself. If you're that pathetic, go to Google, type in "eve online overview pack," and stop being a buggering cur.

For the Newbies: The 8 Golden Rules - The Magic 14 Skills - Finding the Right Corp - EVE University Wiki
Zilero
Aliastra
Gallente Federation
#10 - 2013-03-31 14:53:30 UTC
Winter Archipelago wrote:
Zilero wrote:
For small bugs I'm not about to waste my ******* time setting up my overview on each and every account because CCPs default overview settings are so ******** it litterally takes 10 minutes per account to fix it.


Those aren't bugs, those are you being too lazy a git to help yourself. If you're that pathetic, go to Google, type in "eve online overview pack," and stop being a buggering cur.


I do know what an overview pack is. I use them.

Now, tell me how to save my overview appearance (colortag/background) more specifically colors, blinking and order.
Corey Fumimasa
CFM Salvage
#11 - 2013-03-31 15:10:59 UTC  |  Edited by: Corey Fumimasa
Zilero wrote:


I do know what an overview pack is. I use them.

Now, tell me how to save my overview appearance (colortag/background) more specifically colors, blinking and order.


Regardless of your opinion on the OV this is not a bug, and certainly not something related to petitions. If you want to talk about revamping the OV please go to F&I and start a thread. This one is about petitions and our reflex to make them vs. the actual need for them.

Well on that note, did you actually petition your dislike of the OV? what did they say?

*oh i get it, you had a "bug" that could be worked around if you set your OV up right. But you didn' t like having to spend the time to do that so you wanted to petition the "bug" but you knew they would tell you that it wasn't a bug or clear your cache. So you just fixed the problem on your own rather than submitting a petition.

There was a great chinese Doctor. One day the Emperor himself told the man what a good Doctor he was.
The Dr. said "Thank you but I am not nearly as good a Dr. as my brother Xai que."
The Emperor said "I have never heard of this man Xai qui, how is it that he can be a better Dr. than you."
The Dr. replied "Well you never hear of him because none of his patients ever get sick!"
Tarpedo
Incursionista
#12 - 2013-03-31 17:17:36 UTC
During few years I didn't write any petitions linked to in-game mechanics. Game is very well debugged.
Vilnius Zar
SDC Multi Ten
#13 - 2013-03-31 17:44:16 UTC
In all my years of playing, since 2005, I've only twice petitioned for a ship loss. Both times because of the dreaded jumping delay we had back then.
Arronicus
State War Academy
Caldari State
#14 - 2013-03-31 17:49:29 UTC
In about 6 years or so of play, I've made about 20 or so petitions:

A few for missions bugging out:
All were answered, and fixed, in under 6 hours each time.

A few for ships that were lost due to either concord bugs, or poor collidable structure placement in anomalies/signatures:
ALL were reimbursed, within 30 days.

A few for fighter drones bugging out and being killed by rats since I could not send any commands to them:
In both cases, reimbursed within a week.

A few times for fully assembled faction ships dropping as loot in complexs, and thus being unlootable (instead of a bpc dropping)
In both cases, sent to my hangar as a bpc instead, within 12 hours.

and a few times for spammers, spamming in Jita:
In each case, responded to same day, with the generic reply that the case will be investigated.


Except in the event of reporting spamming and rule petitions (which is an exception, because [privacy is involved, and I do not have the right to know the outcome), I have recieved a relatively prompt reply, politeness, and very little guff from GMs. The key is to properly outline the problem, pay attention to details, and clearly illustrate how it happened. I've heard MANY complaints from players, on not getting something reimbursed, and nearly every single time, it's obvious by the way that the people are talking about their petition, it was a jumble of angry swearing, and self-righteous demands.

As for a percentage of my issues that were server side? I'd say most, as in probably 70, 75%? Even client side issues, CCP can be VERY accomodating, if you keep yourself professional.