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Changes to the Japanese problem

First post First post
Author
Two step
Aperture Harmonics
#21 - 2011-10-27 16:16:47 UTC
Rakshasa Taisab wrote:
Two step wrote:
But in this case, your support is still CCP (no comment on how good or bad that is), the only time you would have to deal with nexon would be billing issues.

No... Support will be handled all by NEXON.

Also, Japanese versions of MMO's usually have way higher price than in the west. (Think 2x or 3x 'just because they're japanese', rather than 30% due to VAT). It seems that they are really worried they won't be paying anything near the same old sane prices... And it will be rather strict, e.g. you can't skip the Japanese localized client hoping to avoid the surcharge, as long as you're a japanese resident you pay in blood. (lol, glad I got PLEX)


Um, from the email:
Quote:

The partnership entails that CCP will continue to develop and host the game, as well as handle all gameplay related customer support.


I still would like to get folks to answer the questions I posed above. How much are Japanese people paying now for EVE, including taxes?

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

Smoking Blunts
ZC Omega
#22 - 2011-10-27 16:20:20 UTC
Two step wrote:
Rakshasa Taisab wrote:
Two step wrote:
But in this case, your support is still CCP (no comment on how good or bad that is), the only time you would have to deal with nexon would be billing issues.

No... Support will be handled all by NEXON.

Also, Japanese versions of MMO's usually have way higher price than in the west. (Think 2x or 3x 'just because they're japanese', rather than 30% due to VAT). It seems that they are really worried they won't be paying anything near the same old sane prices... And it will be rather strict, e.g. you can't skip the Japanese localized client hoping to avoid the surcharge, as long as you're a japanese resident you pay in blood. (lol, glad I got PLEX)


Um, from the email:
Quote:

The partnership entails that CCP will continue to develop and host the game, as well as handle all gameplay related customer support.


I still would like to get folks to answer the questions I posed above. How much are Japanese people paying now for EVE, including taxes?



any form of limiting there payment options is bad?
can they pay with gtc's ?
can they pay with plex? as billing is done through nexon?
can they still log into the eve website and pay directly?

OMG when can i get a pic here

Naran Eto
Caldari Provisions
Caldari State
#23 - 2011-10-27 16:23:14 UTC  |  Edited by: Naran Eto
Two step wrote:
I'm happy to bring this up with CCP, but I don't really understand what the problems are. Is this correct:
1) People are concerned about NEXON having their billing information. Was there a security breach at NEXON before?
2) People are concerned about prices increasing. How much are Japanese people paying now? Are they charged the Euro rates or the US rates? Do they buy GTCs?

If folks aren't comfortable answering in public, feel free to eve mail me.


1) Yes, apparently Nexon has an extremely poor record when it comes to security issues, almost on the scale of sony's security breach on a monthly basis from what i hear (that may be a little exagerated but that's what im hearing).
2) Apparently Nexon are notorious for not following the international exchange rates and usually use a very bad rate of exchange plus charge for the service.
Rakshasa Taisab
Sane Industries Inc.
#24 - 2011-10-27 16:28:09 UTC
Two step wrote:
Quote:

The partnership entails that CCP will continue to develop and host the game, as well as handle all gameplay related customer support.

Seems this was clarified since the Tokyo event, as back then they said NEXION was going to handle support.

Quote:
I still would like to get folks to answer the questions I posed above. How much are Japanese people paying now for EVE, including taxes?

Japan has VAT of 5% atm.

Nyan

Azahni Vah'nos
Vah'nos Family
#25 - 2011-10-27 16:29:31 UTC
I have to say this is a pretty poor way to treat the Japanese players. Why force them to use Nexon?

Seems CCP didn't do much googling on Nexon with ragards to security, even after a quick search it appears they have had quite a long history of security breaches.

I especially like this one Nexon Isn't Worst Company In America, Yet ... no wonder the Japanese players are concerned.

Good luck to our Japanese brethren in fighting this.

Nex (Cash Shop) / Aurum - removing sand from the sandbox since Incarna. Currently the only use for aurum is to buy virtual items in the in-game store, but Cockerill expects to expand its uses in the future.

Rakshasa Taisab
Sane Industries Inc.
#26 - 2011-10-27 16:36:29 UTC
People are already putting up instructions on how to re-active an account if you forget to apply PLEX, etc... (http://theatreten.s249.xrea.com/eve/?p=2449)

Seems CCP manages to do marketing magic every time~

Nyan

Rhinanna
Brutor Tribe
Minmatar Republic
#27 - 2011-10-27 16:41:59 UTC
Hmmm, I believe if you purchase GTC for example from Shattered Crystal, then they are legally obliged to honour them regardless if you are in Japan or not.

-The sword is only as sharp as the one who wields it! Other names: Drenzul (WoT, WoW, Lineage 2, WarH, BloodBowl, BSG, SC2 and lots more) 

Kengutsi Akira
Doomheim
#28 - 2011-10-27 16:48:58 UTC
"can they not purchase plex"

"Let them eat cake"

I think the issue is if you want NEW players from Japan you might wanna rethink this.
New characters arent gonna know about plex.
Also, the current players will leave.

"Is it fair that CCP can get away with..." :: checks ownership on the box ::

Yes

Grukni
Caldari Provisions
Caldari State
#29 - 2011-10-27 17:03:09 UTC
Bad move from CCP. They shoulnd't force fellow Japanese players to pay through NEXON. Do they really believe they're gonna get new players in with a company with such a reputation? In any case, they risk losing the customers they already have.
CCP management decision = screw suscribers.
Kretschmer099
The Scope
Gallente Federation
#30 - 2011-10-27 17:22:16 UTC
What can not be paid directly to the CCP why only Japanese?
For example, Germans and Russians....they?

Problem has nothing to do with "can be paid PLEX"


Is added just to be sure, there is no relationship at all with racism.
I'm not interested in the nationality of NEXON
Endovior
PFU Consortium
#31 - 2011-10-27 17:29:29 UTC
Feh. Nexon. I seem to remember playing one of their RPGs, years ago. I had some fun, and paid them a bit of money... and then stopped when my account was banned for 'suspicious activity' out of the blue with no reason given, and my appeal denied with no explanation of why I was banned. I would not do business with them again; even with such a draconian security policy that leads to so many false positives that permaban ordinary users for no reason, they still get hacked and robbed all the time, and ordinary users who've dealt with them end up victims of identity theft.
Two step
Aperture Harmonics
#32 - 2011-10-27 17:31:37 UTC
CCP has been poked, and will be posting some more info on what this means for folks.

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

CCP Spitfire
C C P
C C P Alliance
#33 - 2011-10-27 17:31:43 UTC
Hello everyone,

Please have a look at this post by CCP Navigator that hopefully will answer some of your questions.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire

Klytaemnestr
Perkone
Caldari State
#34 - 2011-10-27 18:03:47 UTC  |  Edited by: Klytaemnestr
Two step wrote:
I'm happy to bring this up with CCP, but I don't really understand what the problems are. Is this correct:
1) People are concerned about NEXON having their billing information. Was there a security breach at NEXON before?



1) Absolutely!
Unfortunately there are not so many information concerning NEXON's horrible billing information security in English, but I can show you several Japanese sites if you want.

Oh well, hacking problems always happens in any kinds of MMORPG.
but the worst part is, the way NEXON treat the ID/Pass hacking sufferers.

According to NEXON's terms of use Clause 5 and 6, Article 7,
every problem caused by hacking is in player's responsibility and NEXON won't compensate for anything.
NEXON even has been BANning players who complained about NEXON's ignorance of hacking problems.
Here, players even made Wiki for NEXON's untrustworthy actions. WOW.
http://www24.atwiki.jp/twenzai/pages/1.html

So here is the things.
We don't trust in NEXON's security nor NEXON's reliable reaction toward hacking problems.
and you know what? We trust in CCP's honest and reliable reaction for whatever would happens.

We are not expecting CCP to cancel a contract with NEXON.
We know it's just too late.

All we're asking is that,
PLEASE. Let us choose the way of payments.
PLEASE. Don't force us to pay through NEXON.

Yes, we can buy PLEX, GTC, whatever else if we wish.
But WHY I CAN NOT PAY BY CREDIT CARD AS I USED TO?
tell me why.
Eugene Roserie
Strategic Naval Research Institute
ANAHEIM ELECTRONICS Alliance
#35 - 2011-10-27 18:27:21 UTC
To Two Step,

As one of Japanese players, let me detail this concern.

Two step wrote:
1) People are concerned about NEXON having their billing information. Was there a security breach at NEXON before?


NEXON seems to be notorious for security breach and poor treatment for victim. I've never used their service, but a lot of friends and my blog readers says NEXON have a bad security and let the crackers hack their accounts again and again.

I don't know whether it's true or not, but at least it's true they let Japanese players have security concern.

Their company policy is "If you got hacked your NEXON account, it's YOUR problem and not our fault REGARDLESS THE SITUATION. So don't expect me any compensation for that. If you don't like our way, then just don't use our service.".

This is core reason why some players hate and fear using their payment service. They sell users their virtual currencies "NEXON points" and with them the users can pay various MMO's subscription. In case of EVE, NEXON is going to sell PLEX for the points and CCP is going to force it to all residence in Japan, regardless of nationality.

I'd paid my subscription via credit card for many years without no problem. I don't need Japanese-speaking customer support for that. If NEXON is just another payment option, I'd rather welcome that. CCP is, however, going to force all Japanese residents to use them, so I would be forced to sign up for services I don't even need.


Two step wrote:
2) People are concerned about prices increasing. How much are Japanese people paying now? Are they charged the Euro rates or the US rates? Do they buy GTCs?


We pays in dollar. With current excange rate, it's USD 14.95 = roughly 1200-1300 yen.
Problem is, NEXON allow payment by selling PLEX for their own virtual cash. It means NEXON can set how much PLEX costs in their virtual currencies whatever they want.

This is our another concern about them.

And about buying GTC from shuttered crystal or other sellers are insanely difficult. They need phone confirmation and have timezone problem. I tried before but they coudn't even ring my phone for some technical problem, so I gave up and never used them.

I'm a half retired so not checking my EVE mail very often, so if you guys would like to contact me, hit me on twitter (@Eugene_Roserie). I usually tweet in Japanese but can answer in English.
Eugene Roserie
Strategic Naval Research Institute
ANAHEIM ELECTRONICS Alliance
#36 - 2011-10-27 18:31:45 UTC  |  Edited by: Eugene Roserie
(deleted for duplicate post)
Esperio Ferver
Perkone
Caldari State
#37 - 2011-10-27 18:43:56 UTC
As an American, i can input that Nexon's handling of almost everything is terrible. They have a variety of good games, however it has become impossible to play any of them for long without having your information stolen, your in game goods stolen, or your account banned for no known reason. Nexon compounds this problem by taking over 1 month to respond to any correspondence or take action on petitions. They also refuse to acknowledge their frequent security breaches, making it so that you never know if you have been compromised or not.

I frankly believe that it is irresponsible to take part in any business with them, from a consumer or corporate standpoint.

There should be an option available to all players to pay without using them.
Teromea
Federal Navy Academy
Gallente Federation
#38 - 2011-10-27 19:16:03 UTC
The price is not an issue. Nexon can not be trusted.
In the Japanese language, "Nexon hacking" to search by keyword and hit so many people harmed.
The problem is that the recovery of hacking is very bad.

Why force a method of payment?
I want a choice of payment method.
Ranger 1
Ranger Corp
Vae. Victis.
#39 - 2011-10-27 19:18:58 UTC  |  Edited by: Ranger 1
I"m not dismissing this out of hand, but maybe I"m missing something.

I see a lot of references to people's characters getting hacked and drained... but I"m not seeing much that suggests there is a problem with a customers CC information being compromised.

These are two different things entirely.

Perhaps I've just missed seeing it (certainly possible).

Keep in mind, the Nexon ID is an ADDITIONAL layer on top of the normal CCP security for your characters and account access.

Quote:
We hereby confirm that players will keep both existing EVE accounts and characters, and that there will be no change regarding the existing EVE ID system or how it is used to access the game client and EVE-related login sites (such as EVE Gate and Account Management). Please note, however, that all players will need to establish an additional Nexon ID which will be used exclusively for billing and billing support. In short, the only change to existing account and login procedure is that after April 1, 2012 an additional login step will be added for players to access Nexon’s convenient and secure payment system.


Emphasis mine.

If there has been a large problem with CC information being hacked, there may be cause for concern.

If there has NOT a large problem with CC information being hacked (as opposed to someone taking your character for a joy ride) then this seems like a non-issue, as they will still have to deal with CCP's log in and security procedures.

Edit: I admit I am a bit skeptical of the claims that nobody trusts them. The fact that they are far and away one of the biggest distributors out there speaks otherwise.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.

Eugene Roserie
Strategic Naval Research Institute
ANAHEIM ELECTRONICS Alliance
#40 - 2011-10-27 19:29:21 UTC
For fairness, I would like to add Nexon accepts various payment options other than credit card, so you don't need to give them card info. (Yeah there is still possibility random bad guys steal personal info or virtual currencies from Nexon account)
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