Issues, Workarounds & Localization

Sorry my email changed and i am still working on it.

In order to diagnose this issue it would be appreciated if you could supply us with a Pingplotter file which will give us an overview of your connection. You can download this program at the following URL:

http://www.pingplotter.com/downloads/pngplt_std.exe

Note: If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work.

After starting up PingPlotter do the following in the program:
1. Under "Address to trace" put the following value in the box: 87.237.38.200
2. In the bottom left corner in the box "of times to trace" put the value 1500
3. In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds
4. In the bottom left corner in the box "Samples to include" change it to 1500.
5. Click on "Trace" button in the bottom left corner.
6. Let the program alongside your EVE client and when a client crash occurs please let it run for some more minutes and then save the file as a .pp2 (File > Save Sample Set)file and then attach it to this petition.
7. If you could also let us know the local time that the connection was lost it would be appreciated.

You can attach the file to this petition by logging into the following URL:

https://support.eveonline.com/Pages/Petitions/MyPetitions.aspx

Best regards,
GM Smiley
The EVE Online Customer Support Team



give me some time to firgure out my email i have done what you asked and have saved the file.