These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Character Bazaar

 
  • Topic is locked indefinitely.
 

Solution to issue with character transfer, with issue: "unable to authorize payment at this ti

First post
Author
Previous Topic Next Topic
Zylas Zateki
Doomheim
#41 - 2012-06-28 13:20:34 UTC
I think that would be nice to make fast transferences after this failure, cause many people is waiting to transfer.
Tastes Like Lobster
Doomheim
#42 - 2012-06-28 13:42:09 UTC  |  Edited by: Tastes Like Lobster
Nessaj Firenze wrote:
GM CiD wrote:
Hi all,

I apologize for the late reply to the thread. The issue at hand is that a change was made to the character transfer system adding a requirement of cancelling skill training before being able to initiate the character transfer. This was due to issues that could occasionally come up if the characters had been training and were transferred between accounts. The fix to this was implemented, but unfortunately the error message does not display correctly, although this should be fixed soon. The solution to this is to cancel the training queue and make sure no skill is in training before initiating the character transfer.

Again I apologize for the late reply to this thread.

If your issue persists beyond this, as always, your best bet is to contact Customer Support.


Do I have to call you names??????

ITS NOT ABOUT THE DAMN SKILL IN TRAINING.

Please...


Dude, check dates before you make an ass of yourself again.

The training issue has been there for a while and is a fix for the stated problem. The current issue overrides that and is global, irrespective of training status.
Talana Dakari
Perkone
Caldari State
#43 - 2012-06-28 15:08:03 UTC  |  Edited by: Talana Dakari
Tastes Like Lobster wrote:
Nessaj Firenze wrote:
GM CiD wrote:
Hi all,

I apologize for the late reply to the thread. The issue at hand is that a change was made to the character transfer system adding a requirement of cancelling skill training before being able to initiate the character transfer. This was due to issues that could occasionally come up if the characters had been training and were transferred between accounts. The fix to this was implemented, but unfortunately the error message does not display correctly, although this should be fixed soon. The solution to this is to cancel the training queue and make sure no skill is in training before initiating the character transfer.

Again I apologize for the late reply to this thread.

If your issue persists beyond this, as always, your best bet is to contact Customer Support.


Do I have to call you names??????

ITS NOT ABOUT THE DAMN SKILL IN TRAINING.

Please...


Dude, check dates before you make an ass of yourself again.

The training issue has been there for a while and is a fix for the stated problem. The current issue overrides that and is global, irrespective of training status.


I didnt notice it was 5.28 and not 6.28

But it's still high time they do something about it.
Vimple
Perkone
Caldari State
#44 - 2012-06-28 20:32:38 UTC  |  Edited by: Vimple
We have noticed issues with character transfers today, June 27, and have temporarily disabled this option until further notice. The resonsible developer team is working on restoring this service again, a solution can be expected not before Friday, June 29. We will keep you updated about the situation.

We apologize for any inconvenience.


The message that is currently in the site news. Can someone correct that bold/underlined part.
Bezalip mono
Doomheim
#45 - 2012-06-29 10:32:35 UTC
Any news on a eta for the re-enabling of character transfers? ive got accounts unsubbing in a few days with characters sold on them that need to go.

What was the problem anyhow?
Zafira Noran
Imperial Academy
Amarr Empire
#46 - 2012-06-29 10:49:05 UTC
Any updates on this situation? I have an account expiring on which there is only one character who must be transferred off of that account in the next day, since I presume I will still be subject to the 10 hour delay, and characters cannot be transferred off of inactive accounts.

If the responsible developer team cannot come up with a solution before my account is scheduled to go inactive, is there any way I can request a grace period of active account time in which I can transfer my character?

Seems rather unfair to force those of us who are transferring characters off of accounts that are expiring to have to pay for another month of playtime for an account with nothing on it, and there is no point in creating a one-month character.
Cofalib
GG Logistics
#47 - 2012-06-29 11:03:45 UTC
Come on CCP, give us an some sort of idea that it's even being worked on? Lots of sold character just sitting right now.
Zafira Noran
Imperial Academy
Amarr Empire
#48 - 2012-06-29 12:31:44 UTC

We are currently processing this transfer. The character being transferred will remain on your account until the process is complete, but will not be playable during this time.

Character Name: Zafira Noran

Will be completed after: 6/29/2012 10:20:06 PM


Appears it's at least fixed for now.
Roger Steve
Caldari Provisions
Caldari State
#49 - 2012-08-05 11:57:24 UTC
Hey CCP

Question. If the account was paid and i activate it with the "hours for plex" will it work to transfer?
Nai Vang
N.O.O.O.B
#50 - 2012-09-16 08:42:36 UTC
I have 2 plexes on the account for transfer. However, at the end of the process when I hit "pay" to confirm transfer, I keep getting the message "character already involved in the transfer!" but the payment of 2 plexes is not used, I even check the transaction record and it show nothing! Is that mean this char being transfer?
Tyran Crompt
RUCIHIIII
Invidia Gloriae Comes
#51 - 2012-09-18 02:25:45 UTC
I keep getting the "Character already involved in transfer" as well....can we get this fixed soon? my buyer has already sent the isk and is waiting for the transfer...
estelle autinos
Doomheim
#52 - 2012-11-01 10:01:59 UTC  |  Edited by: estelle autinos
I bought a character and the guy has still not transferred it can i get any help here ?



sale
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
#53 - 2012-12-22 21:32:43 UTC
hy boss CID i sell this caracter and i cant to transfer.Whe I pus pay naw to transfer caracter tell my "Target user not found or not active.PLSSS Help to transfer
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
#54 - 2012-12-22 22:19:15 UTC
GM Cid caracter is ok and i have 2 plex and i cant transfer.pls help
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
#55 - 2012-12-22 22:21:33 UTC
the byer of my caracter is in stanby to fix that and the new target to transfer is The_matster acount
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
#56 - 2012-12-22 22:26:11 UTC
the person to shell my caracter has sold 1 of his cher and that maybe why ?
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
#57 - 2012-12-22 22:33:05 UTC
when i try to transfer tell my "Target Character already involved in a transfer
Nia Roche
Caldari Provisions
Caldari State
#58 - 2013-01-03 15:40:53 UTC
I get "Could not complete your order. Please try again later or contact customer support." when I'm trying to transfer my character.

I have paused the skill queue and we made sure that there's a free slot available.
I also tried both PLEX and Credit Card.
Pennsylvaniaer
Perkone
Caldari State
#59 - 2013-01-13 01:39:18 UTC
Nia Roche wrote:
I get "Could not complete your order. Please try again later or contact customer support." when I'm trying to transfer my character.

I have paused the skill queue and we made sure that there's a free slot available.
I also tried both PLEX and Credit Card.


I had that issue too. What could I do?
Hades Inferno
Coreli Corporation
Pandemic Legion
#60 - 2013-01-17 01:32:54 UTC  |  Edited by: Hades Inferno
I figured it out. had the wrong username... I was an idiot today.

Cheers