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New dev blog: Community Team - The road ahead

First post First post
Author
ShadowFire15
Spirits of Fire
#61 - 2011-10-22 05:26:04 UTC
War Kitten wrote:
Loving the flow of dev blogs and increased blue flags in the forums...

Keep up the good work :)


^ this. dont think ive seen so many so frequently. i like it

[i]Stan Smith had a snow storm over weekend guy was shoveling snow outside, so i shot him and mined the snow myself. concord never showed up. on an unrelated note, i have a court date next tuesday[/i]

Ma'kal
No Kills Here
#62 - 2011-10-22 05:56:12 UTC  |  Edited by: Ma'kal
For what it is worth. I really like the things I have been seeing post apology have been really good. So here is one pilot recently resubscribed. But I will watch you closely. I have already lost one game I loved to stupid changes (SWG) I don't want to lose Eve. I hope you guys realize you cater to a different type of gamer that doesn't put up with certain things.
Black Dranzer
#63 - 2011-10-22 06:55:48 UTC
Quote:
The loss of our colleagues, friends and mentors has saddened us greatly and we wish them all the very best for the future.

They weren't lost. They were fired.
Aineko Macx
#64 - 2011-10-22 10:38:04 UTC
Black Dranzer wrote:
Quote:
The loss of our colleagues, friends and mentors has saddened us greatly and we wish them all the very best for the future.

They weren't lost. They were fired.

Yeah, let's not euphemize what happened. The grunts are paying for management mistakes (as usual).
Naga Tokiba
Tokiba Industries
#65 - 2011-10-22 11:50:15 UTC
Hi Mr. Hilmar Pétursson

Thanks for a very enlighting interview, I'm happy to see CCP back in the spaceship business again.

I do agree that WIS is a Nice To Have rather than Required feature for EVE Online.

It is allso my experience/observation that the CSM are pulling in a particular way for the game play - CSM members need to evenly distributed across all gameplay types - they are our representatives, not their corp or alliance representatives.
I do think the CSM is a good thing, but adjustments are needed.

Looking forward to new stuff Soon(tm).

Regards.
Big smile
T'amber Anomandari Demaleon
#66 - 2011-10-22 12:22:53 UTC
Naga Tokiba wrote:
Hi Mr. Hilmar Pétursson

Thanks for a very enlighting interview, I'm happy to see CCP back in the spaceship business again.

I do agree that WIS is a Nice To Have rather than Required feature for EVE Online.

It is allso my experience/observation that the CSM are pulling in a particular way for the game play - CSM members need to evenly distributed across all gameplay types - they are our representatives, not their corp or alliance representatives.
I do think the CSM is a good thing, but adjustments are needed.

Looking forward to new stuff Soon(tm).

Regards.
Big smile


It is much easier for power blocks to rally support for a particular candidate or candidates. While the current CSM reflects this more so than the last two, the fault lies with everyone who didn't vote for other types of members and the fact that non power block candidates have a much harder time at rallying support, especially those who are primarily Highsec or industrial candidates and for them its closer to a popularity competition than anything else - how else would they get known?

While I do agree that this is true we do have current members like Meissa who is not only a very experienced CSM (hes been on pretty much all of them as a full member or an alternate) but is extremely well versed in all parts of the game and you can be sure that he doesn't focus on just one area of the game. Saying this, he can't do everything by himself, which is why we're lucky Trebor is there to help him.

However, how else could elections go or the selection process be made? I cannot see a way that would be fairer than the current system and also fix this problem. How would you identify correctly those standing for a specific playstyle or player type - some candidates like myself run/ran on a specific platform designed to benefit all, and then you have those running from a particular angle and are just doing so as a marketing strategy, and of course those who will say anything to get a free trip to Iceland (Although they inevitably find out its definatly not free). I'm no politician and have no ideas about this, but I do want to see things improve!

www.shipsofeve.com

oematoema
The Muppet Show
#67 - 2011-10-22 12:42:38 UTC
Nice words, great promises, been there, done that.
I'm really sorry for my scepticism, but I seriously wonder if this new and improved 'Community Team' will take a look at my post here.
I will be pleasantly surprised if this can get an answer, ANY answer, because my previous attempts at pointing your attention at this apparently failed miserably.

Statement on behalf of CCP from Arnar Hrafn Gylfason, Senior Producer for EVE Online. Good communication and trust between CCP and the EVE community has always been a fundamental priority for CCP and will continue to be so.

Florestan Bronstein
Ministry of War
Amarr Empire
#68 - 2011-10-22 12:56:15 UTC
Aineko Macx wrote:
Black Dranzer wrote:
Quote:
The loss of our colleagues, friends and mentors has saddened us greatly and we wish them all the very best for the future.

They weren't lost. They were fired.

Yeah, let's not euphemize what happened. The grunts are paying for management mistakes (as usual).

2010: 150 hired
2011: 120 fired (and probably some hires during the first few quarters)

the sky is falling, total management failure!

let's keep things in perspective.
Grimpak
Manufactorum.
#69 - 2011-10-22 17:49:40 UTC
you people merged community with customer support?



Shocked




am I the only one that thinks that the community guys will be banging their heads against the walls soon enough?

[img]http://eve-files.com/sig/grimpak[/img]

[quote]The more I know about humans, the more I love animals.[/quote] ain't that right

SilentSkills
The Scope
Gallente Federation
#70 - 2011-10-22 21:36:24 UTC
Time to shine CCP
T1nyMan
The Scope
Gallente Federation
#71 - 2011-10-23 01:54:18 UTC  |  Edited by: T1nyMan
Please can I suggest something HUGE that really supports what you are saying here.

In order to allow for stronger communication there needs to be an ability for GMs to escalate petitions to bug reports FROM THEIR END.

Too many times I have petitioned something to hear "could you raise this as a bug report?"

The reason given is that it allows for devs to communicatee with me directly. There is no reason why if I as a player am petitioning an issue that I am not fully intending to have my character name passed up the chain to get the problem sorted. I as a player dont care (well I do but many wouldn't) what internal processes occur in getting things done.

The problem is that you make the player do something twice.. Its a frustrating thing when you encounter a bug to go through the process at all let alone twice!

As a process.. it sucks..

Often I will report things that might benefit me but have a huge impact on the game as a whole.. I'm helping you guys out and it feels like your turning around and saying "we're kinda interested.. but you havent done enough.. we'd like you to jump through that hoop over there first after we set you on fire".

I have raised this through petition aswell but this devblog got me frustrated again.

Hope this gets to someone that can do something about it.
Buzzmong
Aliastra
Gallente Federation
#72 - 2011-10-23 16:35:39 UTC
Seeing as Guard is now part of Customer Relations, are we going to see a video in the near future about the new department?

"Yo,
We're Customer Relations and we have a rapport,
with the peeps on the forums and others that talk,

We deal with petitions, we deal with the banks,
just to ensure you can keep talkin' smack..."


I'm a terrible lyricist, but you get the idea.
Mekhana
The Scope
Gallente Federation
#73 - 2011-10-24 00:04:28 UTC
Yay! CCP Guard is still here!

Vide longe er eros di Luminaire VII, uni canse pra krage e determiniex! Sange por Sange! Descanse bravex eros, mie freires. Mortir por vostre Liberete, farmilie, ide e amis. lons Proviste sen mort! Luminaire liber mas! 

Thaif
Syndikos Consortium
#74 - 2011-10-24 02:41:22 UTC
As always I'll remain a skeptical idealist. Meaning that I'll look for the best and promicing things, yet remain cautious not to get too attached and to always remain objective and critical(constructively so).

It's been very heartening to see the reformation in CCP, yet I am very mortified by the cuts you've had to make in the personel side.
After so much time and experiences together it must feel like losing friends, not to mention talented and passionate colleagues.
As little as it might seem to those impacted by these events; Fortune with you, and fly free.

As for the development side of things I'm very gland that we're getting new ships to pilot to their doom, and also the forthcoming player owned planetary customs offices appear excellent, even as they cut into my currently highsec based operations, but thats the name of the game in EVE; Higher risk, higher reward.

As to the Hilmar thing that is a hot topic today; He's human. He's made some very nasty mistakes. And now he's taking responsibility in them.
That alone deserves recognition, but I'll reserve my judgment on the effectiveness of his actions to remedy the damage that has been made until they become more clear. Time will tell.

In closing: So far so good CCP. Let's keep this up and EVE will be even more grand.

It requires more than a day's devotion to know and to possess the wealth of a day.

Krell Kroenen
The Devil's Shadow
#75 - 2011-10-24 14:33:16 UTC
I play the role of lurker rather well both here on this forum and on twitter and I will miss some of the community personalities that had to be let go. And while I am sure those that remain will do their best to pick up the slack.

I have to wonder for a world wide game such as Eve. If all your community resources are in one place in one time zone. There are going to be dead hours of interaction during other locations prime times I would imagine. IE no feedback until the following day for some questions or concerns.

Or are you guys going to have different work shifts?





Claire Voyant
#76 - 2011-10-24 18:28:52 UTC
T'amber Anomandari Demaleon wrote:
However, how else could elections go or the selection process be made? I cannot see a way that would be fairer than the current system and also fix this problem. How would you identify correctly those standing for a specific playstyle or player type - some candidates like myself run/ran on a specific platform designed to benefit all, and then you have those running from a particular angle and are just doing so as a marketing strategy, and of course those who will say anything to get a free trip to Iceland (Although they inevitably find out its definatly not free). I'm no politician and have no ideas about this, but I do want to see things improve!

I'm not sure why this question is on this thread, but there is at least one answer to it which is proportional representation. On each ballot you would mark your first choice, second choice, on down the line for as many candidates as you chose to. Basically, if your first choice candidate was eliminated, your vote would go to your second choice and so on. There are some additional complications to the process, but this system is used in real world elections around the world and it works.

The advantage is that you let the voters decide which candidates represent their particular playing style and not some contrived system. You still have the problem of getting unorganized players to go to the polls, but I think that is a problem you have to live with. At least under PR the unorganized players would have a chance for representation and so they would have some motivation to participate.
Helena Russell Makanen
DRRUSSEL
#77 - 2011-10-24 20:06:50 UTC
CCP Navigator wrote:
Gripen wrote:
CCP Navigator wrote:
... volunteer moderator program.

This won't end well.


When we made the decision, several weeks ago, to bring the volunteer program back we sat down and looked at what players were unhappy with in the past. We intend to work closely with everyone in Customer Relations and with the CSM to ensure that we produce a program which allows volunteers to keep the forums clean but not access other players information.

You should expect a fully comprehensive blog in the next two weeks which will explain everything.


Wait... what? You need more help because 'the powers that be' overspent, made bad decisions, then FIRED some very respected employees... and the solution decided on is expecting your customers to do that work for free?


"If a miner needs to go to the bathroom, for instance, I ask that they dock up first, or at the very least ask the Supreme Protector for permission to go."  -  James 315 - aka - the miner bumper

TorTorden
Viziam
Amarr Empire
#78 - 2011-10-25 07:18:46 UTC  |  Edited by: TorTorden
I know I'm not a dev\rep but just couldnt help myself.

Tres Farmer wrote:
Would any of you folks at the new customer relations dep know if the other Devs have a tool/system in the cooking, that allows tweaking/adjusting of values like PG/bonuses/speed/etc. pp. on the live server *drumroll* "in realtime"?


Doubtfull, (could probably Hex hack ram values or something) but the way all those values come out from a database, for it to be realy tested they would have to change those values in the db, then reload them, recalculate skills etc etc.

What we do see in the datadump are non published modules that influence power\cpu (at least we did) wouldnt be much of a leap to have scripts for these mods giving x% boost to power\cpu

[/0.02$]
Grey Stormshadow
Sebiestor Tribe
Minmatar Republic
#79 - 2011-10-25 08:05:44 UTC
Thumbs up

Get classic forum style - custom videos to captains quarters screen

Play with the best - die like the rest

CCP Spitfire
C C P
C C P Alliance
#80 - 2011-10-25 08:13:21 UTC
oematoema wrote:
Nice words, great promises, been there, done that.
I'm really sorry for my scepticism, but I seriously wonder if this new and improved 'Community Team' will take a look at my post here.
I will be pleasantly surprised if this can get an answer, ANY answer, because my previous attempts at pointing your attention at this apparently failed miserably.


I just replied to it. Please note that while we try to answer questions as soon as possible, it still might take time.

Buzzmong wrote:
Seeing as Guard is now part of Customer Relations, are we going to see a video in the near future about the new department?

"Yo,
We're Customer Relations and we have a rapport,
with the peeps on the forums and others that talk,

We deal with petitions, we deal with the banks,
just to ensure you can keep talkin' smack..."


I'm a terrible lyricist, but you get the idea.


As a matter of fact, yes. There will be a video blog about the Customer Relations department, although it remains to be seen whether it will include rap songs. Pirate

CCP Spitfire | Marketing & Sales Team @ccp_spitfire