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EVE New Citizens Q&A

 
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Petitions

Author
Speedkermit Damo
Invicta.
#1 - 2012-11-20 16:16:46 UTC
I wonder if anyone might have any idea how long it generally takes for petitions to be answered?

Protect me from knowing what I don't need to know. Protect me from even knowing that there are things to know that I don't know. Protect me from knowing that I decided not to know about the things that I decided not to know about. Amen.

Doddy
Excidium.
#2 - 2012-11-20 16:23:44 UTC
Depends what its about and how many other petitions in that game area at the time. Most are a matter of hours.
Louis deGuerre
The Dark Tribe
#3 - 2012-11-20 16:24:15 UTC
If you are stuck extremely fast, sometimes within 10 minutes.

If you want a ship replaced it may take months.

Your mileage will vary.
Doddy
Excidium.
#4 - 2012-11-20 16:48:20 UTC
Yeah things like stuck are real quick, UNLESS there are sever issues causing loads of people to be stuck at the same time, in which case it will take much longer. If you have a billing issue it will usually be very quick UNLESS there is a general issue with a card issuer or something meaning loads of people are petitioning at the same time. If you have a technical issue it will usually be quick UNLESS CCP have deleted everyones boot ini.
Speedkermit Damo
Invicta.
#5 - 2012-11-20 17:17:38 UTC
Well it's been nearly 24hrs so far.

It's regarding a buddy invite issue. The claim reward button on the account mangament page seems to be broken for me.

Protect me from knowing what I don't need to know. Protect me from even knowing that there are things to know that I don't know. Protect me from knowing that I decided not to know about the things that I decided not to know about. Amen.

J'Poll
MUSE LLP
RAZOR Alliance
#6 - 2012-11-20 17:51:06 UTC
Speedkermit Damo wrote:
Well it's been nearly 24hrs so far.

It's regarding a buddy invite issue. The claim reward button on the account mangament page seems to be broken for me.


That might take a little bit longer.

It's not a very high priority issue cause it doesn't let you play (like stuck petitions) and also might need some research why it's broken.

Personal point here: What is it with those people without patience now a days. 24h for a petition is far from long, damn, back in Incarna era I had 2 petitions which took 2.5 months to be fixed, anything under 48h for non essential stuff is lightning fast IMO.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

Speedkermit Damo
Invicta.
#7 - 2012-11-20 17:54:39 UTC
J'Poll wrote:
Speedkermit Damo wrote:
Well it's been nearly 24hrs so far.

It's regarding a buddy invite issue. The claim reward button on the account mangament page seems to be broken for me.


That might take a little bit longer.

It's not a very high priority issue cause it doesn't let you play (like stuck petitions) and also might need some research why it's broken.

Personal point here: What is it with those people without patience now a days. 24h for a petition is far from long, damn, back in Incarna era I had 2 petitions which took 2.5 months to be fixed, anything under 48h for non essential stuff is lightning fast IMO.


I just haven't filed a petition to CCP before, so have no idea ho long these things take. I am prepared to wait a reasonable amount of time.

In most other MMO's, if you file a petition you usually get an e-mail telling you it's been received and being looked into. Not the case with EVE it would seem.

Protect me from knowing what I don't need to know. Protect me from even knowing that there are things to know that I don't know. Protect me from knowing that I decided not to know about the things that I decided not to know about. Amen.

J'Poll
MUSE LLP
RAZOR Alliance
#8 - 2012-11-20 23:46:40 UTC
Speedkermit Damo wrote:
J'Poll wrote:
Speedkermit Damo wrote:
Well it's been nearly 24hrs so far.

It's regarding a buddy invite issue. The claim reward button on the account mangament page seems to be broken for me.


That might take a little bit longer.

It's not a very high priority issue cause it doesn't let you play (like stuck petitions) and also might need some research why it's broken.

Personal point here: What is it with those people without patience now a days. 24h for a petition is far from long, damn, back in Incarna era I had 2 petitions which took 2.5 months to be fixed, anything under 48h for non essential stuff is lightning fast IMO.


I just haven't filed a petition to CCP before, so have no idea ho long these things take. I am prepared to wait a reasonable amount of time.

In most other MMO's, if you file a petition you usually get an e-mail telling you it's been received and being looked into. Not the case with EVE it would seem.


Any petition you file will be looked into.

You will get a response out if.

The response is visible both in game (F12 menu - My previous petitions) and they will sent a mail to the mail adress that is linked to that account.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

Oraac Ensor
#9 - 2012-11-20 23:57:43 UTC
Speedkermit Damo wrote:
In most other MMO's, if you file a petition you usually get an e-mail telling you it's been received and being looked into. Not the case with EVE it would seem.

When you submit a petition you will get a response telling you that your petition has been successfully created - no need for an e-mail.

J'Poll has outlined what happens next.