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How do i get hold off seniour GM

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Misty Shadows
Sebiestor Tribe
Minmatar Republic
#1 - 2011-10-17 22:07:50 UTC
My account was banned about 4 weeks aggo without any reason or mail from CCP ?
I sended mails to support@eve-online and opend a petition in game on my main account

After several updates and queries i still have not recieved any reply or advice form CCP nor did i even get a mail for my petitions reffrernce ?

Were do i go from here ?

Regards
Rain
Simetraz
State War Academy
Caldari State
#2 - 2011-10-17 22:23:49 UTC
You know this seems to be a common theme among people who get banned that come to the forums asking for more info on a ban.

I thought CCP mailed the reason to the account holder for all bannings temp or permanent.
Is this true or not ?
And if this is true I Would think CCP would have no Issues resending said E-mail.

EVERYBODY KNOWS
Mirima Thurander
#3 - 2011-10-17 23:02:45 UTC  |  Edited by: Mirima Thurander
Misty Shadows wrote:
without any reason



=



Boting


Buying Isks


RMT

All automated intel should be removed from the game including Instant local/jumps/kills/cynos for all systems/regions.Eve should report nothing like this to the client/3rd party software.Intel should not be force fed to players. Player skill and iniative should be the sources of intel.
Holy One
Privat Party
#4 - 2011-10-17 23:28:46 UTC
Nobody should have their account suspended/banned without being told why and given a route of appeal imho.

:)
Nyio
Federal Navy Academy
Gallente Federation
#5 - 2011-10-17 23:39:26 UTC
First you have go to Mexico and ask for Señor GM.

Or you can just ask for a second opinion in a petition, and that you want to "escalate" it..

Golem • CCP In-Game Event 2011.11.23 • Nyio • Grenade?
Chribba
Otherworld Enterprises
Otherworld Empire
#6 - 2011-10-17 23:50:52 UTC
In your petition ask it to be escalated to a Senior GM if you are unhappy with the result/help of a regular GM.

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
Aidan Brooder
Dynasphere Ltd.
#7 - 2011-10-17 23:59:40 UTC
You lure them with some Hákarl...

Once you got them on the hook, you pull until you see their heads pop out of your modem.

Then you just need a club to hit them senseless.

Once they are back to consciousness, talk in soothing tongue and recite some heroic Icelandic deeds before getting to the topic of your account being closed...

If that doesn't help it must be because they are not sympathetic and you did something wrong?

Blog: http://aidanbrooder.wordpress.com My EVE Playlist on YouTube: http://www.youtube.com/playlist?list=PLSNuHY7z8n1q1BdLvW2verIfH8vvWtz_x
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#8 - 2011-10-18 12:10:00 UTC
Well thanks i think

Only reason i can think off is because i send ISK from this account to the other but why did they not send a mail for the account being banned ?

And does it take 3 - 4 weeks for them to reply to a petition ?

Regards
Brock Nelson
#9 - 2011-10-18 12:17:43 UTC
Yes, it takes awhile. If your account was hacked, you'd want CCP to at least ban it, do a through investigation before handing it back to the right owner right? Or would you rather they do it half assed and give it back to the wrong guy?

Signature removed, CCP Phantom
yumike
Doomheim
#10 - 2011-10-18 12:21:51 UTC
Misty Shadows wrote:
Well thanks i think

Only reason i can think off is because i send ISK from this account to the other but why did they not send a mail for the account being banned ?

And does it take 3 - 4 weeks for them to reply to a petition ?

Regards

I feel inclined to point out sir, That if you didn't receive the email of why you were suspended, You may not be receiving emails from the gm team as to your petition either.
Check your filters. Check the petition via account on the website (I believe you can do this now.)

Cheers.
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#11 - 2011-10-20 13:01:36 UTC
Well thanks so far

To date still no mail to main account on my petition or even the advcie as to the ban :(
Nor has they replied yet to my alt account's petitions

Good Day GM

After several petitions and requests i can get no feedback as to my one account being banned

Account : ######

I sended 10bil from this carracter to Monica Claw on my second account to purchase a carracter, ######. after recieving the carracter and paying around with her a bit the account closed while i was logged into the game. after trying to rais a conser for a petition and after several follow up messages to the petition i still have not recieved any repy from the GM team as to why the account was banned it has now been more then 3 weeks and still awaiting any feedback

Please assist or direct me to someone that can help

Thank you

Regards
Rain

I've sended above mail to GM Tegria in hope to find out what is going on :)

Will keep you posted :)
RaTTuS
BIG
#12 - 2011-10-20 13:05:28 UTC
does your 2nd account have the same email address as the first?
have you checked your spam folders there

http://eveboard.com/ub/419190933-134.png http://i.imgur.com/kYLoKrM.png

RougeOperator
Sebiestor Tribe
Minmatar Republic
#13 - 2011-10-20 13:06:29 UTC
CCP customer service is low tier.

Been my impression of it for a long time.

**Space wizards are real, they can make 10058 votes vanish. "and for a moment i hurd 10k goons cry out, then silence" **
Apollo Gabriel
Kill'em all. Let Bob sort'em out.
Ushra'Khan
#14 - 2011-10-20 14:47:24 UTC
Given the massive loss of ccp personnel, you have be waiting even longer now.

best of luck,
AG
Always ... Never ... Forget to check your references.   Peace out Zulu! Hope you land well!
Ranger64511
The Scope
Gallente Federation
#15 - 2011-10-20 14:56:38 UTC
I think accounts that are banned/suspended automatically get sent to a Senior GM since it requires an investigation.

My assumption is based from the Reimbursement group as an investigation needs to take place(some times by a normal GM though) But i would assume accounts would get a senior GM as it deals with income to CCP.

This is my gate. There are many others like it, but this one is mine. My gate is my best friend. It is my life. I must master it as I must master my life. Without me, my gate is useless. Without my gate, I am useless.
Igualmentedos
Perkone
Caldari State
#16 - 2011-10-20 15:33:27 UTC
Hey your thread title is full of grammatical mistakes. Fixing those might help you get "a hold off" a senior GM.
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#17 - 2011-10-20 19:53:15 UTC
Well i checked no mail in my spam box either but the accounts is on diffrent emails ?
Think that is why they banned it ?
Using same credit card for both

Regards
Rain

PS ek praat afrikaans nie engels nie my engelse grammer is bad
Apollo Gabriel
Kill'em all. Let Bob sort'em out.
Ushra'Khan
#18 - 2011-10-20 19:58:08 UTC
Misty Shadows wrote:
Well i checked no mail in my spam box either but the accounts is on diffrent emails ?
Think that is why they banned it ?
Using same credit card for both

Regards
Rain

PS ek praat afrikaans nie engels nie my engelse grammer is bad



You're allowed to have multiple accounts, so payment isn't the likely issue. It was likely the large money xfter. As to WHY you've not gotten a reaction, I'd sad that CCP is swamped. That isn't fair to you, but eve isn't fair.
Always ... Never ... Forget to check your references.   Peace out Zulu! Hope you land well!
RougeOperator
Sebiestor Tribe
Minmatar Republic
#19 - 2011-10-20 19:59:44 UTC
Misty Shadows wrote:
Well i checked no mail in my spam box either but the accounts is on diffrent emails ?
Think that is why they banned it ?
Using same credit card for both

Regards
Rain

PS ek praat afrikaans nie engels nie my engelse grammer is bad


Your English is better then people I know that have used English their entire lives.

**Space wizards are real, they can make 10058 votes vanish. "and for a moment i hurd 10k goons cry out, then silence" **
Apollo Gabriel
Kill'em all. Let Bob sort'em out.
Ushra'Khan
#20 - 2011-10-20 19:59:53 UTC
Misty Shadows wrote:
Well i checked no mail in my spam box either but the accounts is on diffrent emails ?
Think that is why they banned it ?
Using same credit card for both

Regards
Rain

PS ek praat afrikaans nie engels nie my engelse grammer is bad



CCP is swamped, that isn't fair to you, but eve isn't fair.

You are allowed multiple accounts, so you're not in trouble there. You likely got investigated due to the large isk xfer.

let's pretend that the isk xfer was legit, although let's say you bought isk a year ago and felt you got away with it ... then this xfer set up how you got caught. Not saying that is you, but if YOU did break the rules, I don't care if you think they didn't catch you, please stop posting here.
Always ... Never ... Forget to check your references.   Peace out Zulu! Hope you land well!
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