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Getting More Players Through Their First Two Months

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Author
Praxis Astra
0.0 Axis Fleet
Stealth Syndicate
#61 - 2012-10-12 23:35:08 UTC
Derek Wiildstar wrote:
MadMuppet wrote:
The problem with PVE and PVP is that they are two almost entirely different paths to follow. Anybody gearing up for PVE is going to find that it does little to prepare them for PVP and vise-versa. The talk of changing missions to have the AI and ships act more like PVP will hopefully address this issue, because right now it is Apples to 80486.


I found this to be very true. I spent my first 3 months of eve doing missions, mining, and getting killed by can flippers. I was told by my corp not to fight can flips or undock during war because it would hurt our K/D ratio. I knew nothing about PvP because nothing I was doing successfully in game had anything to do with PvP. I came pretty close to quitting eve. It seemed like I was always training up for something and never getting to the point where I could fight.

Best thing I ever did was join the Rifterlings and FW. 10 minutes after I joined I had a cheaply fit out rifter from the corp bank and I was roaming with a small gang of frigs in FW space. I sucked donkey balls, but I actually started to get kills. I gained confidence by flying very cheaply fit frigs in large groups of other cheaply fit frigs and not caring about the K/D ratio. Best of all I didn't have to worry about the cost of the ships and I was encouraged to charge anything we ran into. Learn by dying should be our motto.

My advice for a new players is to join a Faction Warfare corp that's newbie friendly(FWeddit, Rifterlings, ect) and fit up a frig from the corp hanger and start fighting. Fly nothing but cheep ships in PvP till you develop your PvE skills enough to support more expensive ships. Fly with people who want to have a good time and are laid back. Don't be afraid to die. Learn by doing.

Any good game has the following hook: Easy to get into, complex enough to keep you playing for years. Eve fails in the easy to get into aspect when it comes to PvP. I hope they continue to build up and work on the FW system and try to get new players to head right into it. I think in the long term that might be the best way to grow eve.


Huh. I really like the sound of that Faction Warfare Corp thing. some of the pvpers also sound happy about the recent round of changes. Sounds like we're pretty close to your "regimen" except for the FW thing.

What do you think about the test server? I'm also hearing from my pvp guys that you can bash through the fitted ship of your dreams for 100 ISK per.

What's your opinion on moving folks into nullsec? My own feelings on that have changed 180 degrees. Somehow I got it into my head that for the purposes of pvp hi sec was a finishing school where you learned the basics but I've been politely told by the folks who know better that you will learn hi sec habits that will have to be unlearned. After seeing a bit of both kinds of combat, the latter view now makes more sense to me. Almost all the players I know (including me) are more relaxed (read: sloppy) in hi sec.

Praxis Astra Master of Assassins and Punctuality http://heartsandmindsalliance.org

Kitty Bear
Deep Core Mining Inc.
Caldari State
#62 - 2012-10-13 00:04:46 UTC
Of course most of what has been said only stands true if you believe PvP is just about ships exploding.

The only real PvE in eve is missions.
Everything else you have to compete over.


Nulsec Ratting is acceptable, but it's an ISK-Faucet
Hisec Mining is unnacceptable, but it's an ISK-Sink

The "PvP is all about assplodin ships" brigade have really wierd double standards.
Caliph Muhammed
Perkone
Caldari State
#63 - 2012-10-13 05:50:50 UTC  |  Edited by: Caliph Muhammed
I don't think there is much that can be done reasonably to keep a new player. Some are cut out for EVE and some aren't. You can spend 6 months handfeeding a newbro only to have them pack up and leave your corp for greener pastures . Even if you do keep the occasional without some type of outside recruiting mechanism (like GS has) the numbers of worthwhile recruits you'll get from new players are going to be minimal. Let the newbros play in the tank and those that survive to 6 months, recruit them. Anything else is almost always going to lead to disappointment and burnout.

Or put another way, I don't think its the corporations responsibility to make the newbro love EVE or succeed. I think thats an issue the individual needs to figure out and when they do they should seek a corporation that matches their interests.
Praxis Astra
0.0 Axis Fleet
Stealth Syndicate
#64 - 2012-10-17 22:15:14 UTC
As an industrial player in nullsec you are going to have to be thick skinned. And have your escape route, one that does NOT depend on any alliance based jump bridges well planned. Make safe spots all along the way. Keep them private. Make them corp safe spots only at the very last minute.

To any alliance executor reading this if you think allowing this kind of thing to go on makes you look like a leader or is helping you build a better alliance all I can say is you obviously know your members better than I do so keep up the good work.

Praxis Astra Master of Assassins and Punctuality http://heartsandmindsalliance.org

Sisohiv
Center for Advanced Studies
Gallente Federation
#65 - 2012-10-17 22:34:08 UTC
Praxis Astra wrote:
Jaison Savrin wrote:
Contrary to what alot of the people in this thread are saying Eve didn't stick for me until I got to a point that I could solo L4s. It wasn't because of the L4s themselves, I do enjoy them, but because at around that level of skill points is when you really start to feel flexible in ship choices and play styles. That is how it felt to me.

I think a lot of keeping new players in a corp or in Eve in general is just to interact with them. Whether you're PvPing, PVEing, Mining, Exploring, etc. You need to make them feel like they have something to contribute. Give them a Dessie to come pop frigates in your L4, give them an Industrial to haul your minerals, give them a fast frigate to tackle or even just distract people in PvP, or any number of other things. These things aren't necessarily vital but when you feel useful it is only natural to want to know how you can be more useful. After they have a taste for something you can help them figure out how to reach their goals. Plus there are some very useful things that don't take much training and will always be useful.


Edit: Also, when it comes to PvP you have to make sure that losing ships is fun on some level; even a good laugh. If you yell and scream and curse and throw hissy fits every time something doesn't go your way you'll probably put off a lot of people very quickly. If I had been put right into PvP with someone like that I would have never stayed with Eve. Honestly, I am not a PvP type anyway but luckily my intro to PvP was with a group of people who just wanted to have fun and kill time. While I still don't PvP voluntarily very often I also do not connect negative emotions to it immediately. That helped me immensely when it came to sticking with Eve.



Well this is so obviously true that I should restate it in my various essays about the subject:

Ignoring these new people the way so many organizations do by policy is a fantastic way to lose out on some of the best members they'll ever have and all you had to do is talk to these people. Oh, don't be dense guys. The people we are talking about will teach themselves almost everything anyway, once you provide them with a social milieu that provides them with the incentives to do so. This isn't a fraternity house on a college campus. We do not need to haze these people. The game will do that. We need to help them up that nearly vertical wall you have to climb just to get inside. Its not like the fun doesn't just begin once you have done that for them.


tldr version: Make them feel welcome.

EVE has struggled at making anyone feel welcome. It's a culture CCP help to breed and I don't see it ever changing.
Marie Trudeau
Trudeau Industrie SA
#66 - 2012-10-18 00:45:21 UTC
Kitty Bear wrote:
Of course most of what has been said only stands true if you believe PvP is just about ships exploding.

The only real PvE in eve is missions.
Everything else you have to compete over.


Nulsec Ratting is acceptable, but it's an ISK-Faucet
Hisec Mining is unnacceptable, but it's an ISK-Sink

The "PvP is all about assplodin ships" brigade have really wierd double standards.


I would actually say that everything, including missions, is PvP in EVE, simply because the main fulcrum in EVE is ISK, and missions are a way people earn ISK. Missions are clearly the least direct form of PvP (much less so than indy play or trading or some other non-combat playstyle), but they are still central to the all-encompassing aspect of EVE of achieving a goodly pile of ISK, and a steady stream of it, to fund whatever *other* thing you like to do in the game (combat, indy, trading, empire buiding, wars, etc.).

This presents the main challenge to new players. SPs are only a part of the issue -- ISK is a bigger part, in my opinion. EVE is expensive, in ISK terms, for a new player. Sure, they can buy PLEX, but that's a short-cut that many/most new players aren't going to want to do, and frankly shouldn't be encouraged by more advanced players, either. The reality is that you need ISK to do things in EVE, even to fly around in a cheaply fit Rifter in FW or something like that. Now, that doesn't take a lot of ISK, and is virtually no ISK for a vet player, but for a new player it's significant ISK when they lose that ship and its mods, and so that as much as anything else tends to impact the new player experience (most other MMOs simply don't place new players in an instant economic crunch, something which can't be helped due to our dynamic player economy, really). That's why you tend to see so many newbies doing things they don't like to do simply to earn ISK. The key, of course, is channeling new players into some ISK earning activity that they enjoy at least somewhat, rather than seeing ISK-making as something that is garbage to be endured -- that's a challenge, I think, but is the right direction.
Megos Adriano
Aliastra
Gallente Federation
#67 - 2012-10-18 02:07:17 UTC
EVE has terrible, terrible dev-generated content, and the player-generated content isn't all that great, either.

And boom goes the dynamite.

Keen Fallsword
Skyway Patrol
#68 - 2012-10-18 03:01:04 UTC
Ppl don't want to play eve coz skill points its that easy.. They don't want to be rookies. That's why eve is freaking boring. Waiting 3 weeks for bs 5 ?? Are you joking ? Eve will pay for that soon (tm) .

And I think that the only chance for eve is avatar game. Space is over.. You will see ..
Praxis Astra
0.0 Axis Fleet
Stealth Syndicate
#69 - 2012-10-21 11:04:32 UTC
Another bright sunny day in New Eden! I hope you are all enjoying your virtual lives today.

with a wink

Big smile

Praxis Astra Master of Assassins and Punctuality http://heartsandmindsalliance.org

Vincenzo Biscotti
Dropbears Anonymous
Brave Collective
#70 - 2012-10-21 16:33:31 UTC  |  Edited by: Vincenzo Biscotti
I have read the postings on this thread with a lot of interest as I am one of those people this thread is discussing.

I started playing Eve with the idea that I was gonna play the part of a space fighter pilot and go up against other space pilots for fame and glory. I didn't know if I wanted to be good or maybe not so good, I just knew I wanted to fly a space ship with lasers and photon torpedoes and I wanted to blow stuff up in the cold, harsh vacuum of space.

I started my account back in July under the buddy program with a friend. He immediately joined fweddit. I was traveling and the only computer I had access to during the trial period was a netbook without any voice comm.. so I did the training tutorials, trained up skills and waited until I got home to my real computer before joining any corp.

I joined E-Uni as soon as I had voice com and with the ISK from the plex my buddy and I split I had plenty of cash to start my career as a capsuleer. I didnt want to do FW because I didnt know what it was and I sure didnt want to pick a side and destroy standings until I know which side I wanted to be on, and Fweddit's recruitment page said I had to be active on their forums for a while before the would even consider my application so I joined E-Uni. I learned a lot from E-Uni, but mostly I learned that mining and mission running were pretty uninteresting to me. After a week or two in Uni I heard about something called "Low Sec Camp". That sounded interesting so I moved a bunch of stuff down there and began to learn all about living in low sec.

Low Sec was fun and cool, but I had almost no skills. I trained up core skills. I trained up tanking skills. I trained up nav skills.. Then I trained some more. I had one nice hour long mentoring session with Sivney Quincannon (if I remember correctly) but after several weeks in Low Sec Camp -- mostly spent making lots of bookmarks and safe spots -- I got the feeling that no one wanted my in my puny T1 frigates. "Nope.. you sure cannot scout for us".. "Naw, you really need a Cruiser or better to come with us into this worm hole". I left Low Sec Camp and E-Uni several weeks later. What finally convinced me to try something different was several days of all voice comm in the low sec camp chat channel was about how cool it was to be on SiSi and practicing with FancyShipX. These people were not even logged onto the server, but taking up 100% of the bandwidth on the voice comm.

Incidentally, my buddy quit eve at this point and has zero interest in playing any longer.

I have been in RvB for almost two months now. I have a bit less than 5 million skill points. I can fly and fit Cruisers and a lot of Tech 2 modules but no Tech 2 hulls yet. But I am still flying around in Tech 1 frigates with Tech 1 modules. Why? Well, hell, I am still learning how to fly basic frigates. It's pretty hard finding someone who is interested in 1v1 flying.. and those that are will seldom offer much feedback other than "keep flying and blowing up ships" you'll get better eventually.

I dont really care for the blob fighting which seems to be most of what I have seen. Are there no combined arms tactics in Eve? Most big fights I have been involved with seem to be "blast away at the primary until dead, then go on to the new primary".

Now, I will admit, I could be more motivated and I could take initiative. I could log on and spam "seeking 1v1 pvp" but my actually gaming time is rather limited and very seldom do I have more than an hour or two to game at any one time or on any particular day. So, if I log on and spend 20 minutes looking for a fight that is 20% of my gaming time gone. if I am lucky and find someone interested in a 1v1 I almost always get blown up, which is fine, but some feedback other than "gf" would be finer.

I think a big part of my problem is that I work USTZ evenings and weekends. My prime gaming time is after midnite when server populations are low. On those evenings I am not working I usually spend time with my family. Playing during the day, before work, is usually not an option either.

So, anyway.. I know this post sounds ranty and whiney and I am supposed to post with an anonymous alt and I might not be too clear, but it is coffee time for me now and I am just waking up. I have 4 days left of my subscription and right now I am *not* going to pay for another month. I really wanted to like and to enjoy playing this game but so far my impression has been rather "meh".

The metagame sounds interesting but before I metagame I want to learn how to fly these frigates. I hear about "slingshotting" and "kiting" but if my only pvp experiences are in blobs how can I learn these skills? I dont mind getting blown up repeatedly.. I dont even mind getting podded. I can afford to buy plex any time I need to refill my ISK wallet so that is not the problem.
Can Eve be played casually -- 8 to 12 hours a week -- aside from logging on refill my training queue?

Is FW the answer? Everyone says it is broken.
Low Sec? Is that nice corp gonna insist I fly bigger ships when I still dont really understand frigates?
Null Sec? Oh wait, I need another 3 months of training.
Solo? Nope, I need a scout account. Why should I need multiple accounts to play? And playing with multilple accounts isnt really solo, is it?

Anyway, thanks for taking the time to read my post. Advice and Flames welcomed.
Cipio Hakoke
Tactical Manufacturing Group
#71 - 2012-10-21 17:26:03 UTC
To begin with I havn't read all the posts, But I believe each player enjoys different aspects of eve. I feel starter characters should try missioning, exploration, PVP, Industry, trade, mining, WH life, Low sec life, Null sec life, High sec life, I mean try as many different things as possible in order to get a feel of what you enjoy doing in eve. Another thing needed is goals, Long term goals AND shorterm goals.
Praxis Astra
0.0 Axis Fleet
Stealth Syndicate
#72 - 2012-10-28 12:17:21 UTC
Termagant (TM) Program For Female Players

Open only to that rarest subsets of nerds: the biological female player of EVE. There are no double standards. Equal work for equal pay.

Succeed Or Die Screaming

Regardless of Age, Racial or Ethnic identity, Alliance Affiliation, gender, sexual identity, differently abled ability, the same standard is applied to all employees. Instead of being a Jabberwocky, an oddity, a target for unconscious adolescent inadequacies, a different species, an alien (Is Venus a Lava Planet then?) you will be judged on how well you play the game.

Equal Opportunity Employer

Praxis Astra and the management of HAMA pledge to treat every single employee without exception like a pawn, a piece to be moved around in a larger game to be tossed aside from necessity, spite, or boredom. No discrimination. No glass ceiling. No hostile work environment. And, of the manager who thinks they are important enough to ignore our Because We Say So (TM) Sensitivity Training, no trace left.

Equal Work For Equal Pay

A female player (I'm told) is in a position to put the Hearts and Minds strategies to use with terrifying and exhillerating ease. You don't have to be a woman to know that all you have to do is unbutton your top button and he won't even notice you've led him to the air lock; and if you just unbutton one more while you hack through the safety overrides; he'll stand there, hands and nose pressed against the window, eyes wide, mouth open, waiting for you to unbutton a third. If you can flush 4 victims through airlocks in the time it takes a male agent to flush 1 victim, you get paid for 4 and he gets paid for 1. Anything less is discrimination or, worse, an incentive system based on something other than results.

Have you ever wanted to be a Catherine? a femme fatale? A Medina who stops at nothing at all in order to achieve the ecstasy of the perfect revenge? Trick question. You already have. In Real Life. (Its called dating.) Now you just have to decide if you have the nerve to do it in a computer game. C'mon. You know you want to. And its low in unsaturated fats. And its delicious.

Praxis Astra Master of Assassins and Punctuality http://heartsandmindsalliance.org

Xpaulusx
Naari LLC
#73 - 2012-10-28 12:57:31 UTC
Nice to see a constructive post on new player retention.

......................................................

Lharanai
Fools of the Blue Oyster
#74 - 2012-10-29 12:53:49 UTC
an underestimated problem is that newbs are often Spy -Alts, you think the now common 5 mil SP limit for most corps (I assume it already increased) is because, we only want active players? Not completely true, the probality that someone creates an Spy -Alt
five months in advance is far lower then creating an 1-2 month old Spy - Account.

I hate to say it, because it keeps me in the game, but the meta-gaming is the biggest problem in acquiring new longterm players...and this includes that aspects of metagaming also often exclude casual gamers.

Seriously, don't take me serious, I MEAN IT...seriously

Praxis Astra
0.0 Axis Fleet
Stealth Syndicate
#75 - 2012-10-29 15:29:36 UTC
I heard a new player say to another, "...so what if shuttles are basically useless?"

Useless? Well. It depends. How much do you value your time. I mean RL time as well as game time.

The shuttle, along with the fuel we would need to keep our ships moving, is one of the very few things that CCP has handed to us as freebies. In the universe of EVE, where moving every nut, bolt, and molecule of oxygen has its costs, the shuttle is not something to overlook.

First, the things often cost 20-100,000 ISK. Often in hi sec at prices for less than the seller would have got for the ore itself. Of course shuttles are usually used in hi sec but do see use in null as well.

Second, if you have your Navigation to 5, you can get 700+ M/sec. With speed like that, its one of the few ships that can make a long trip using autopilot in less time than back to back episodes of your favorite sitcom. (Leaving aside, for the moment, the question of who has time for TV when you play EVE.)

Third, as far as targets go, they really aren't that impresssive on a killmail.

What I do is make sure I've got shuttles at any base of operations I'm staying at, and use them to go between. Yes, you have to have the money to have duplicate ships to make this work. But it does work.

Praxis Astra Master of Assassins and Punctuality http://heartsandmindsalliance.org

Max Doobie
Deep Core Mining Inc.
Caldari State
#76 - 2012-10-29 15:30:41 UTC
Imports Plus wrote:
James 315 wrote:
Yeah, PvE will put off any new player. I try to help new players get into other, more interesting areas of the game. Smile


James 315 and his crusade or RVB are the best options for Eve-born high sec newbies.



I disagree. I recently joined and left RVB because of how they operate. Nothing against them, but all they do is form fleets and fight. They don't explain anything. I just kept getting blown up, because I'm in a cheap kestrel 5 days old and I'm fighting people in Dramiels and T2 fitted ships. WHat exactly am I learning about PVP? I decided to leave and just park my toon to train up.

However not everyone has my patience, which is why so many keep leaving.

Another issue I see is the exclusivity of the null sec alliances and how much crap they require for new people to join out of fear of spying. Bottom line EVE is extremely hostile to new players. Some like that, some don't. I sure hope CCP is making decent money though because, yeah, 8 out of 10 new people leave within a month? Can't be good for business. They can start by having a better tutorial system and E-UNI can help by not having such a PITA entry process.

I really wish people would stop recommending RVB as a training Alliance. They are not. Good folks, but it's not for days old people, I'm sorry, I disagree with that.
Alavaria Fera
GoonWaffe
#77 - 2012-10-29 17:00:12 UTC
Max Doobie wrote:
Another issue I see is the exclusivity of the null sec alliances and how much crap they require for new people to join out of fear of spying. Bottom line EVE is extremely hostile to new players. Some like that, some don't. I sure hope CCP is making decent money though because, yeah, 8 out of 10 new people leave within a month? Can't be good for business. They can start by having a better tutorial system

It happens. There's spies everywhere and all it takes is a blue with a warp scrambler to score some awox kills.

There's a reason we drag the newbies out to null once they can set their clone to Deklein. And it isn't because of wardecs popping newbies anymore, either...

Triggered by: Wars of Sovless Agression, Bending the Knee, Twisting the Knife, Eating Sov Wheaties, Bombless Bombers, Fizzlesov, Interceptor Fleets, Running Away, GhostTime Vuln, Renters, Bombs, Bubbles ?

Brooks Puuntai
Solar Nexus.
#78 - 2012-10-29 17:12:45 UTC  |  Edited by: Brooks Puuntai
Instance NPE. Yes it strays away from the "one universe" aspect a bit, however its short term and allows more structure as well as flexibly when it comes to new players without effecting the game as a whole. This would allow somewhat controlled situations for new players to learn PVP at a level playing field, instead of the normal newbie PVP=suicide tackler.

CCP's Motto: If it isn't broken, break it. If it is broken, ignore it. Improving NPE / Dynamic New Eden

Christy D Floyd
Garoun Investment Bank
Gallente Federation
#79 - 2012-10-29 17:41:12 UTC
New Players would be easy to retain if........


1. Your corp /Alliance didnt have 50 different options of voice comms and have to register on 25 diffent websites before you are even considered. I know security needs to be tight but cmon man why do you need my social security #?

2. You have a good training program with active members online. (What im trying to say is stop trying to recruit members from different timezones if you have no active memebers in said timezone.)

3. Have High Sec Offices even if you reside in null or low. enuff said.

4. I understand comms is importanat but not everyone can be on comms all the time so dont get mad if these new players arent spending every waking moment talking to you because your girlfriend wont. That last line is going to **** off one pilot I know but I dont care you can go F yourself because I know your gf isnt LOL.

5. Be respectful of a pilots decision to PVE or Mine or PVP dont force a playstyle on them, try to get them to understand atleast different playstyles. (We are a PVP corp learn or leave hmmm whats that pilot going to do?) INB4

Money is better than poverty, if only for financial reasons.

Destru Kaneda
Arzad Police Department
#80 - 2012-10-29 17:50:18 UTC
What you need is people willing to invest time in you as a player. I'm not talking recruiters promising milk and honey, but people on your wavelength that can offer up advice, take you out on roams, fix your terrible fits (and explain why they are terrible). Basically explain all these little fiddly bits that appear complicated and overwhelming as a new player. For simplicity's sake let's call these people friends. If you can make them, you will have a great time. If not, well, you better be a persistent little ******.