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Where can I direct my complain for poor support in petition?

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Ciaran O' Faolain
Center for Advanced Studies
Gallente Federation
#41 - 2012-08-30 13:31:32 UTC
I guess his issue was a bit hard to solve, because a GM answered my petition about 2 days after. Or even one day. So this was a quick answer.

Sure the answer was not to solve it but to ask for more details, but at least I knew a GM was here for me ^^
lanyaie
Nocturnal Romance
Cynosural Field Theory.
#42 - 2012-08-30 14:06:02 UTC  |  Edited by: lanyaie
CCP Navigator wrote:
Haladdin wrote:
Jonah Gravenstein wrote:

@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky.

The first post in this sticky will give you an idea of the number of petitions CCP have to deal with, it's numbers from June but are probably fairly representative.


I don't want to report poor response times, well I would love to complain about this, but lets say I understand that they don't want to hire more staff to handle petitions.

My petition was handled by someone who was in a huge rush. Looks like he did not have enough time to read my responses. For me it looks like he read one sentence and reponded to it (and ignored the rest). Generally I must say I didn't open that many petitions. But each time I opened one support was like this: We have good explonation for "WE WILL NOT HELP YOU". This time GM went too far, because explonation was not good :) I don't want to have support like this.

I must say life is different without eve now :) And YES I'm not an native speaker, nor using google to translate for me.

regards
Marek


Hi there,

If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.


and if the senior GM doesnt do his job well you go ahead and ask for a LEAD GM they are known to always do their job right, tho I must say there is only 3 lead Gm's i'm aware of so your response time will take a while

Spaceprincess

People who put passwords on char bazaar Eveboards are the worst.
KIller Wabbit
MEME Thoughts
#43 - 2012-08-30 14:13:46 UTC
arcca jeth wrote:
I know someone, not me, who has had a very valid petition open for 20 days now Roll haven't seen him log on much lately since they raked his account of 22B isk without even discussing with him. I imagine that he probably quit the game. I would too. I wouldn't pay a monthly sub to be 22B in debt and an open 20day petition.


This brings up a side question - obvious that the owner of the raked account should not pay to keep it online until CCP answers his petition, so will CCP answer petitions for inactive accounts? Catch-22?
Ravnik
Infinate Horizon
#44 - 2012-08-30 14:20:28 UTC
Haladdin wrote:
As topic says: Where can I direct my complain for poor support in petition?

regards
Haladdin


I filed a petition regarding your petition on your behalf. The answer was : Working as intended...Shocked

The light that burns twice as bright burns half as long - and you have burned so very, very brightly..........
Tikktokk Tokkzikk
V0LTA
OnlyFleets.
#45 - 2012-08-30 15:06:10 UTC
Pak Narhoo wrote:
CCP Navigator wrote:


If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.


Looks like the GM the OP was complaining about wasn't the online in a rush. P


Looks like the GM the OP was complainng and CCP Navigator weren't the only one in a rush.
Jack Miton
School of Applied Knowledge
Caldari State
#46 - 2012-08-30 15:34:50 UTC
petition it

There is no Bob.

Stuck In Here With Me:  http://sihwm.blogspot.com.au/

Down the Pipe:  http://feeds.feedburner.com/CloakyScout
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