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Issues, Workarounds & Localization

 
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Unable to connect to Eve / website
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Wasse
Viziam
Amarr Empire
#1 - 2012-08-27 06:18:04 UTC
Starting yesterday late afternoon/early evening (guessing 2-4pm eve time), I was disconnected from eve. Unable to login to eve, or hit eve's forums.

Almost like my DNS stopped working.

Except... the rest of my internet works fine. No problems at all. Tried plenty of websites, other games. Alliance comms, jabber, no hiccups.

Rebooted pc, router, everything.

The only way I am about to read these forums/post this - I am vpn'ed into another network, and getting in that way.
Kiran Fayede
Caldari Provisions
Caldari State
#2 - 2012-08-27 06:23:03 UTC
I can confirm that I was having this problem starting about 2 hours before DT and continuing on through out the day.

EXACT same situtation, in fact.
other web sites worked fine but anything related to eve was unresponsive.

Dunno what info might be useful to CCP, but here's some basic info:
Playing From: Tokyo, Japan
Connection type: Fiber-Optic
Behind router: Yes

Wasse, where are you connecting from?
Just Lilly
#3 - 2012-08-27 07:46:36 UTC  |  Edited by: Just Lilly
Same deal for me, started yesterday, no connection to eveonline.com or any of the servers (sisi, tranq or api)
Something blocking it out down the line of interwebs servers.

Works fine from my work though, but I have no game client here...so I can't update my skill que Sad


Thoughts?

Edit: Connected through fiber aswell, 100/100 mbit
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Wasse
Viziam
Amarr Empire
#4 - 2012-08-27 10:52:25 UTC
Kiran Fayede wrote:
I can confirm that I was having this problem starting about 2 hours before DT and continuing on through out the day.

EXACT same situtation, in fact.
other web sites worked fine but anything related to eve was unresponsive.

Dunno what info might be useful to CCP, but here's some basic info:
Playing From: Tokyo, Japan
Connection type: Fiber-Optic
Behind router: Yes

Wasse, where are you connecting from?



I'm so glad I'm not the only one... hopefully means it gets fixed :).

I am currently in Brno, Czech Republic. ISP is MaxProgres. Interestingly enough I have a similiar internet connection type - direct fiber. Not sure if that is anything, but it is a similiarity.

I am also unable to connect from my office; same city, same ISP. Different connection, but same ISP.

At the moment I"m just rdp'ed into a terminal server, and using a web browser from there :).
washy2
Excrutiating Dirge
#5 - 2012-08-27 12:08:33 UTC
Same situation here on my broadband from Norway. EVE client, wwww.eveonline.com and Evemon is affected and unreachablesince yesterday Ugh.

Using my mobile phone atm as a router/modem and it is not affected by these routing problems along the line.
washy2
Excrutiating Dirge
#6 - 2012-08-27 13:02:06 UTC
http://www.beusergroup.co.uk/?id=886 some Fibre breakdown might be related

"Edit - 2012-08-27 13:15:52: BE report "Dear members, the recent routing issues causing unreachable destinations from our network are caused by a major fibre breakdown. We're currently working with our partners to get a resolution or a workaround, but we can't risk giving an ETR for now.""
Dannefan Senshi-Khuun
Know-Nothings
Negative Feedback
#7 - 2012-08-27 15:09:41 UTC
I am having the same problem, cannot connect to anything eve related(eve forums, main page, eve online and any of it's servers, eve wiki), when launching the eve launcher I get the "exception" error. When using a VPN I can get access to the forums and the eve launcher starts up like it should but I still cannot connect to Tranquility.

Since I cannot post HTML I cannot give you specifics on the error I get from using the repair tool...


I am running the Ping plotter and I will update once it's done.

This man carries his honour high and his loyalty even higher.
Lord Helghast
Center for Advanced Studies
Gallente Federation
#8 - 2012-08-27 16:31:48 UTC
any update on this i have to use a frigging vpn o even get to the site...

tracert 87.237.38.200

Tracing route to 87.237.38.200 over a maximum of 30 hops


5 4 ms 4 ms 4 ms ge-0-0-0.107.usa.pr-edge02.columbus-networks.com
[63.245.22.21]
6 138 ms 50 ms 50 ms xe-1-0-2.usa.brx-teracore01.columbus-networks.co
m [63.245.5.162]
7 53 ms 52 ms 53 ms sl-crs1-mia-.sprintlink.net [144.224.115.193]
8 70 ms 70 ms 70 ms sl-crs1-dc-0-12-0-0.sprintlink.net [144.232.9.25
]
9 68 ms 67 ms 67 ms sl-st31-ash-0-7-0-0.sprintlink.net [144.232.25.2
30]
10 * * * Request timed out.
11 143 ms 189 ms 144 ms nyk-s2-rou-1021.US.eurorings.net [134.222.227.13
3]
12 146 ms 146 ms 146 ms ldn-s2-rou-1021.UK.eurorings.net [134.222.226.15
4]
13 142 ms 142 ms 142 ms ldn-s2-rou-1041.UK.eurorings.net [134.222.228.94
]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

Looks like issues after the euroring... anyone know if CCP is looking into this??!?!?!?!
Minn Juahn
Bloodstripes of Thon
#9 - 2012-08-27 16:41:07 UTC
I can confirm that obtaining a new IP from your ISP corrected the problem for me.

Good luck

Minn
Dannefan Senshi-Khuun
Know-Nothings
Negative Feedback
#10 - 2012-08-27 16:53:45 UTC  |  Edited by: Dannefan Senshi-Khuun
Pingplotter statistics:
Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 8/27/2012 5:14:05 PM to 8/27/2012 6:16:50 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 1500 0 0.0 0 100 49 [192.168.1.1]
2 1500 0 0.0 19 210 23 gw1-no217.tbcn.telia.com [81.232.141.1]
3 1500 0 0.0 21 188 25 s-b4-link.telia.net [213.248.77.185]
4 1500 0 0.0 21 219 29 s-bb2-link.telia.net [80.91.251.26]
5 1500 0 0.0 37 260 46 hbg-bb2-link.telia.net [80.91.251.43]
6 175 0 0.0 51 206 61 ldn-bb2-link.telia.net [80.91.245.64]
7 151 0 0.0 51 101 55 ldn-b3-link.telia.net [80.91.247.88]
8 1465 1337 91.3 51 452 60 eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198]
9 1465 1337 91.3 50 78 53 srv248-e.ccp.cc [87.237.36.248]
10 1499 1371 91.5 50 104 55 srv200-g.ccp.cc [87.237.38.200]

I'd like to add that my internet is working and so is my router/modem. I can use my xbox 360 to play online.

Howdoes one go about getting a new IP without having to contact your ISP?
^Never mind.
Goddammit CCP fix this!

This man carries his honour high and his loyalty even higher.
Bors ArAnducal
Science and Trade Institute
Caldari State
#11 - 2012-08-27 22:54:59 UTC
Had the same problem for 2 days now (couldn't connect to any eve server or webpage) but just now i managed to connect i have no clue why....hope it will work now
washy2
Excrutiating Dirge
#12 - 2012-08-27 23:03:47 UTC
Working here also now yay
Just Lilly
#13 - 2012-08-28 01:02:19 UTC
Sheesh, bout time!
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