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Issues, Workarounds & Localization

 
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Connecting to Tranquility, or not
Author
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Dominus Thaedric Ventruszch
Balaur Industrial Coalition
#1 - 2012-08-15 23:12:21 UTC
So, I have been waiting for about 20 hours for a response or even just a simple explanation as to why I suddenly can't connect to Tranquility. I have done everything I can on my end from re-installing the game to contacting my ISP to see if there is something wrong on my end of things. So far, everything from connection diagnostics to PingPlotter points to CCP servers not accepting my connection requests and there has been no response or even acknowledgement by support staff.
I feel like I should make some kind of label T-shirt saying "I was left behind by Eve Online and all I got was this lousy shirt!"

Is anyone else in North America having connection problems with CCP or am I singled out for something?
Any help would be appreciated.
Dominus Thaedric Ventruszch
Balaur Industrial Coalition
#2 - 2012-08-16 11:50:35 UTC
Downloaded patch and still nothing.

1. Repair Tool used: Nothing
2. PingPlotter Used: Shows lag starting at CCP server
3. Windows Connection Diagnostic on CCP server connection: Shows connection attempt and refusal to accept by CCP
4. Contacted ISP: Unable to find problems with connection on this end.
5. Checked connection: Every other site, MMO, Online service function normally.
6. Cleared Cache/Settings: Nothing
7. Deleted Cache/Settings folders: Nothing
8. Uninstalled/Re-installed Eve Online from online client download: Nothing
9 Sent initial petition: Over 24 hours and no Response.
10. Posted in Forums for help: Ignored.
11. Downloaded Patch data x2: Problem Persists.
Rutger Janssen
Chanuur
The Initiative.
#3 - 2012-08-16 11:57:47 UTC
Petitions can take days before they're replied to because of the always existing backlog.
Best suggestion I can give is paste the pingplotter result, Logserver output(don't know if it will help) and even captured network traffic by wireshark in petition and maybe even forum.
Primaxin
Thirtyplus
Goonswarm Federation
#4 - 2012-08-19 00:19:51 UTC
Same problem here.
Unstep Tsutola
Doomheim
#5 - 2012-08-19 13:05:42 UTC
I have "server status: Unknown"
Pingplotter shows (...)edge4.London1.Level3.net [4.69.139.106] ~50% packet loss.
I live in Nederland.
Provider Tele2
I uninstalled/ turned off Firewall,Norton
I also checked second port 3724


Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 2012-08-19 15:54:22 to 2012-08-19 15:56:25

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 50 0 0,0 0 1 0 Comtrend.Home [192.168.1.1]
2 50 0 0,0 23 40 23 ip1-112-173-82.adsl2.static.versatel.nl [82.173.112.1]
3 50 0 0,0 29 31 30 [62.58.50.164]
4 50 0 0,0 30 31 30 [62.58.50.1]
5 50 0 0,0 30 31 30 ge1-1-0.sar03asd2.versatel.net [212.53.31.106]
6 50 0 0,0 33 64 34 ge-2-0-0-1234.ncr01asd2.versatel.net [217.16.40.65]
7 50 0 0,0 35 74 37 xe-1-0-0-668.br04sara.versatel.net [212.53.18.26]
8 50 0 0,0 35 40 37 ams-core-1.tengige0-11-0-1.tele2.net [130.244.21.117]
9 50 0 0,0 31 159 43 ams13-peer-1.ae0-unit0.tele2.net [130.244.52.122]
10 50 0 0,0 31 212 45 Te-3-2.car2.Amsterdam1.Level3.net [4.68.110.133]
11 50 0 0,0 31 44 34 ae-52-52.csw2.Amsterdam1.Level3.net [4.69.139.185]
12 50 0 0,0 31 33 31 ae-57-222.ebr2.Amsterdam1.Level3.net [4.69.153.205]
13 50 0 0,0 38 44 39 ae-45-45.ebr2.London1.Level3.net [4.69.143.70]
14 50 0 0,0 39 49 41 ae-58-223.csw2.London1.Level3.net [4.69.153.138]
15 50 28 56,0 42 54 43 ae-2-52.edge4.London1.Level3.net [4.69.139.106]
16 50 0 0,0 39 235 51 [195.50.122.214]
17 50 0 0,0 39 41 39 srv248-e.ccp.cc [87.237.36.248]
18 50 0 0,0 44 87 45 srv200-g.ccp.cc [87.237.38.200]
a newbie
Kenbishi Heavy Industries Inc.
#6 - 2012-08-25 04:15:26 UTC
Launcher: 29k+ online
Client: Tranquility Status Unknown

No changes on net, pcs, but all pcs down. toon losing training time since patch. please fix!

WinXP & Win7
4 diff pcs

...um.. fire?
a newbie
Kenbishi Heavy Industries Inc.
#7 - 2012-08-25 20:37:30 UTC
Quote:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Halo>tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 Destination host unreachable.

Trace complete.

C:\Documents and Settings\Halo>tracert google.com

Tracing route to google.com [74.125.226.195]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 4 ms 5 ms L300.BSTNMA-VFTTP-78.verizon-gni.net [98.110.196
.1]
3 11 ms 9 ms 10 ms G6-1-578.BSTNMA-LCR-05.verizon-gni.net [130.81.9
6.126]
4 12 ms 8 ms 8 ms so-7-2-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.2
9.172]
5 15 ms 14 ms 14 ms 0.xe-5-1-1.XL3.NYC1.ALTER.NET [152.63.20.17]
6 19 ms 16 ms 16 ms 0.xe-8-2-0.GW13.NYC1.ALTER.NET [152.63.4.137]
7 16 ms 14 ms 14 ms google-gw.customer.alter.net [157.130.251.62]
8 23 ms 28 ms 21 ms 72.14.239.46
9 15 ms 15 ms 15 ms 72.14.239.250
10 16 ms


So.. I tried to tracert to the IP above, and it cannot even find it. This is really odd as my launcher says its active, as stated in previous post. But still I cannot ping the server, but it gives me the name of the server when I input the IP. Soo... wtf?

ISP is Verizon Fios, and I am from Plymouth MA, USA

...um.. fire?
catallin
Bite Me inc
#8 - 2012-08-26 14:12:34 UTC
It started happening to me as well. Yesterday it began randomly disconnecting.
Now it disconnects and i can not log in on the EVE client or load the website. When I can connect... it's for a few minutes and then it drops again for 20 or so minutes.
Kavanzar
14th Legion
#9 - 2012-08-26 14:55:32 UTC
Same issue here. Launcher wouldn't even start up. I couldn't even load www.eveonline.com anymore! Note that all other internet traffic worked just fine.
Problem started Sunday morning with random freezes ingame, then nothing worked, when restarting client TQ connection could no longer be established. Was intermittent before DT Sun, after it was persistent for hours. At the time of this posting it's working again, let's see for how long.
Ewy D'asto
Caldari Provisions
Caldari State
#10 - 2012-08-27 05:50:57 UTC  |  Edited by: Ewy D'asto
Same problem here, all started yesterday at 17-ish EVE time. Cannot access eveonline.com or tranquility; everything else is working fine. My ISP is Telia in Sweden. Posting this from work, which of course is on a different ISP.
Wasse
Viziam
Amarr Empire
#11 - 2012-08-27 06:19:37 UTC
Same problem... guess I should have checked the forums a b tmore before posting.

I am in the Czech Republic. ISP is MaxProgres. Only reason I'm able to get on right now is I'm on a VPN to another network.
Kiran Fayede
Caldari Provisions
Caldari State
#12 - 2012-08-27 06:30:15 UTC
whops, should have checked the forums too
I'm having the same issue.
Location: Tokyo, Japan
Provider: So-Net / NTT fiber-optic
Korpen
Moms Friendly Robot Factory
#13 - 2012-08-27 18:23:13 UTC  |  Edited by: Korpen
+1

started on sunday. have two different ISP´s works fine with one and not with the other ISP. so seems to be a network problem some where in between. Ugh

my ISP´

Telia Fail

Bredbandsbolaget works

Location Sweden