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Issues, Workarounds & Localization

 
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Intermittent Disconnections

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TA5E
Fusion Enterprises Ltd
Pandemic Horde
#1 - 2011-10-11 19:04:48 UTC  |  Edited by: TA5E
Since the unscheduled downtime, I've been getting disconnected quite often, especially today, every 30mins-1hour.

Never had this issue, same ISP, etc.
GM Xamother
Game Masters
C C P Alliance
#2 - 2011-10-11 19:22:39 UTC
Could you please file a petition regarding this under 'Technical' / 'Connection Issues' from here.

Before filing the petition, assuming you have Windows operating system could you please run a pingplotter test to test your connection to the server. Instructions on how to run the pingplotter test can be found below.

1) Download the program from here and run the installer once you've downloaded it.
2) Once the program has been installed, run the program
3) When the program has started, in the top left corner you can find a field called 'Address to trace', in this field type: 87.237.38.200
4) At the bottom left corner change the # of time to trace to Unlimited, and the Trace Interval to 2.5 seconds.
5) Click on the 'Trace' button at the bottom left corner.
6) Now run the EVE client and login. Play normally until you lose connection.
7) If you lose connection note down the time you lost connection (please note down both your local time and the EVE Time).
8) Now save the pingplotter files by going to the menu File -> Save sample set...
9) Once the file has been saved, file the petition and attach the pp2 file that you saved, and also include the time you lost connection.

Best regards,
Senior GM Xamother
EVE Online Customer Support

GM Xamother | Senior Game Master
Tivookz
Caldari Provisions
Caldari State
#3 - 2011-10-12 06:53:50 UTC  |  Edited by: Tivookz
Same here, instantaneous disconnects with no pre-warning at all ( all modules were responding and packets were being received from the server, such as market data )

Maybe not every 30 min to 1 hour but more like once every 2 hours. Happened on both clients at the same time.