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plex not showing up
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beunhaas henk
Deep Core Mining Inc.
Caldari State
#1 - 2012-07-30 13:13:09 UTC
Hi,

ok so a few days ago i bought 2 30 days plex, but neither in account management or online client says that i have redeemable items. both my bank and eve site say ive paid for it. what do i do now?
and what happens if i reimburse the money i paid with my bank?
smokess
The Scope
Gallente Federation
#2 - 2012-07-30 13:13:54 UTC
7/10
beunhaas henk
Deep Core Mining Inc.
Caldari State
#3 - 2012-07-30 13:15:00 UTC
7/10?
Ahri Jhan
Shadowkrieg
#4 - 2012-07-30 13:32:32 UTC
please excuse the above post Roll

if your account is new, you may have to wait awhile for it to show. If it still doesn't show, just petition it here

If you have any more questions to ask, I recommend the New Citizens section than going to General Discussion

~AJ~
smokess
The Scope
Gallente Federation
#5 - 2012-07-30 14:06:48 UTC  |  Edited by: smokess
For a more full answer:

If you accidentally bought game time and not PLEX, you will have extended your account subs by 60 days instead.

The easiest way to discern which is appropriate is to ask how much you paid for the two PLEX, because the prices are different for each.
Sarmatiko
#6 - 2012-07-30 14:12:17 UTC  |  Edited by: Sarmatiko
There also dedicated Evelopedia article on the PLEX purchase page.

But no one reads this. Good example of "shut up and take my money!" Bear
Benny Ohu
Royal Amarr Institute
Amarr Empire
#7 - 2012-07-30 14:17:09 UTC
The OP pretty clearly said a few days had passed, but I guess you didn't read it
beunhaas henk
Deep Core Mining Inc.
Caldari State
#8 - 2012-07-30 14:41:19 UTC
Ideal 1 x 2x 30 Day Pilot License Extension €34.99 Paid

guess thats pretty much plex . i also opened petition 2 days ago but i dont feel confident in getting help tbh.
already had to abandon several missions cause they bugged and never got answer:(
Shameless Avenger
Can Preachers of Kador
#9 - 2012-07-30 15:06:50 UTC
beunhaas henk wrote:
Ideal 1 x 2x 30 Day Pilot License Extension €34.99 Paid

guess thats pretty much plex . i also opened petition 2 days ago but i dont feel confident in getting help tbh.
already had to abandon several missions cause they bugged and never got answer:(


OK... couple of things to check:

1) Alt account? I've done this by mistake in the past, buying with an alt acct.

2) Already redeemed? Open your assets (on all characters, one by one) and search for PLEX.

If that's already done... petition is your only hope. It takes time, depending on queue load.

"This is the Ninja. He will scan you down; he will salvage your wrecks and there shall be no aggro"
beunhaas henk
Deep Core Mining Inc.
Caldari State
#10 - 2012-07-30 16:23:23 UTC
ive got a trial acc but its under payment history of this account
beunhaas henk
Deep Core Mining Inc.
Caldari State
#11 - 2012-07-31 16:00:44 UTC
any idea how long its gonna take? because im afraid i cant play anymore if it takes too long