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Game doesn't start after todays patch

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Devin Aumer
Doomheim
#1 - 2012-06-28 11:47:13 UTC  |  Edited by: Devin Aumer
hey,
the patching process (28/07/2012) went smoothly but the game no longer starts as it should. The exefile.exe process is still being
spawned and it appears in running processes in Task Manager. I tried using the repair tool and restarting my pc. It didn't help.

It seems the patch that was applied today is to take the balme since I had not installed any software prior to the patch.

regards,
devin
CCP Sputnik
C C P
C C P Alliance
#2 - 2012-06-28 11:50:05 UTC
Sardaros
Dunc Are
#3 - 2012-06-28 12:04:00 UTC
CCP Sputnik wrote:
Have you already tried to clear your cache and settings?

It doesn't help.
We recived a lot of complaints on this issue on Eve-ru.com
MaceWindow
R.U.S.H
#4 - 2012-06-28 12:07:08 UTC
Devin Aumer
Doomheim
#5 - 2012-06-28 12:08:33 UTC
It didn't work for me either.

I checked if it's a gfx driver issue by running some other games and nope ....

the ExeFile.exe process spawns but that's it. I'm going to file a bug report ...
Sardaros
Dunc Are
#6 - 2012-06-28 12:08:47 UTC
http://rghost.ru/38919315
Logserver workspace
Hungry Ghost
Ministry of War
Amarr Empire
#7 - 2012-06-28 12:08:57 UTC
Same thing. Seems its targeting russians :)
CCP Sputnik
C C P
C C P Alliance
#8 - 2012-06-28 12:09:20 UTC
Sardaros wrote:
It doesn't help.
We recived a lot of complaints on this issue on Eve-ru.com


can you please clarify the issue you are talking about, there are several different issues which cause the client not to start and they have all different solutions.

Bug Reports including screenshots and logserver logs are also very helpful identifying solutions, if you already submitted a bug report please just post the bug report ID in this thread so I have an easier time finding it in our internal systems.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Sardaros
Dunc Are
#9 - 2012-06-28 12:09:31 UTC
Sardaros wrote:
http://rghost.ru/38919315
Logserver workspace

CКАЧАТЬ means Download
CCP Sputnik
C C P
C C P Alliance
#10 - 2012-06-28 12:11:25 UTC
MaceWindow wrote:
http://clip2net.com/s/24Ayk


Your issue seems to be cause by a Unicode user name, could you please create a bug report including your username and the log file?

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Devin Aumer
Doomheim
#11 - 2012-06-28 12:14:42 UTC
Hungry Ghost wrote:
Same thing. Seems its targeting russians :)


I'm not Russian ;P

I submited logserver workspace,

petition id: 2921757.
CCP Sputnik
C C P
C C P Alliance
#12 - 2012-06-28 12:17:29 UTC
OK this seems to be a general issue with client settings if you have a windows user name including Unicode characters, I have started to poke people about this and should be able to let you know more before the end of the day.

Sorry for any inconvenience this is causing.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Hungry Ghost
Ministry of War
Amarr Empire
#13 - 2012-06-28 12:21:56 UTC
Your petition has been submitted, the petition tracking id is 2921771.
Indi Cronus
Incognito Mode
Brotherhood of Spacers
#14 - 2012-06-28 13:07:41 UTC
should everyone that has this problem make a petition or are you already working on it?we wanna play but we cant
Devin Aumer
Doomheim
#15 - 2012-06-28 13:25:15 UTC
I created a new Windows account that does not contain any unicode characters and now I am ably to play EVE on that account.

You can copy your old settings over to the new account so that you won't have to configure anything again ( and reverse the process once the bug's been fixed ).

It will most probably work for you as well.
Nursultan
Pyrotechnics Inc.
#16 - 2012-06-28 13:41:18 UTC
My launcher gets ExeFile.exe started but nothing appears on the screen. I have changed my Windows user name to Latin characters only.
Devin Aumer
Doomheim
#17 - 2012-06-28 13:45:49 UTC
Changing the username is not enough. Even if you change it to latin-only the name of the folder will stay the same. You have to create a new account for this to work and log on it i'm afraid.
CCP Sputnik
C C P
C C P Alliance
#18 - 2012-06-28 13:53:22 UTC
Just to keep everybody up to date, we are working on a solution for this issue and will release a small client update as soon as we have the fix ready.

Unfortunately I cant give you a precise ETA yet, as soon as I have any news I will post them here.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Oblomator
State War Academy
Caldari State
#19 - 2012-06-28 14:02:49 UTC
I have the same problem - there was a process ExeFile.exe, but the client wasn't started. The user name is written by Cyrillics.
Corvus Umbranox
The Scope
Gallente Federation
#20 - 2012-06-28 15:28:58 UTC
i am turkish and also have this problem

hope it'll get fixed soon
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