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EVE New Citizens Q&A

 
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account activation time?
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Doc Kinsmith
Caldari Provisions
Caldari State
#1 - 2012-06-12 23:02:37 UTC  |  Edited by: Doc Kinsmith
Hi folks,

Just signed up for a second account. However, I'm not able to log into it. I try to log in on the website, and it asks me to input a character name from that account, but I can't log into the game to create a character, it says wrong account name or password. I've checked, double checked, and triple checked.

Account name is right,
Password is right,
caps lock not on.

Can't think of anything else, except maybe there's a delay in activating a new account? idk. Any help would be appreciated.

Thanks,

Doc

EDIT: I used the same email address for the new account. They didn't say anything about it when I did it though. They still haven't charged me yet either... still can't log in.
Tau Cabalander
Retirement Retreat
Working Stiffs
#2 - 2012-06-13 00:05:37 UTC  |  Edited by: Tau Cabalander
In my experience account creation is instantaneous (I have 7 accounts).

Should be able to login to https://gate.eveonline.com

Also try:
https://support.eveonline.com/Pages/Login.aspx (Petitions)
https://secure.eveonline.com (Account management)

Create Petition:
https://support.eveonline.com/pages/petitions/createpetition.aspx


http://wiki.eveonline.com/en/wiki/Username_password_and_email_issues
Quote:
Please note: Incorrect username or password

If you are absolutely sure you are typing the username and password correctly, but still get an error message, chances are that the account creation process wasn't successfully finished. In this case, please file a petition.

You can also try resetting your password here
Doc Kinsmith
Caldari Provisions
Caldari State
#3 - 2012-06-13 01:13:55 UTC
Thank you,

I did create a petition, and gave them the extra info they asked for. Since they haven't charged me, I assume I did something wrong. No big deal, I just don't want to get charged twice.

Thanks again for the assist!

Doc
malaire
#4 - 2012-06-13 07:18:27 UTC
This might be some kind of bug on CCPs side. Asking for character name is security feature to make sure you really own the account, but of course that should not be asked on new accounts which don't have any character at all.

New to EVE? Don't forget to read: The Manual * The Wiki * The Career Options * and everything else
Liam Mirren
#5 - 2012-06-13 08:23:20 UTC
I bet you miss typed the account name (probably a capitalisation issue) and you're trying to log in to someone else's account :)

Excellence is not a skill, it's an attitude.
Luis Graca
#6 - 2012-06-13 10:46:00 UTC
A quick help


Every thing that is connected to real money in this case you couldn't play after paying create a petition immediately
If it's their problem they will solve it ASAP if it's your's they will tell why if you have been hacked trough key-loggers or similar you and they will almost immediately know and fix. In all these case if you don't make a petition immediately you will be the losing.

Good game