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Issues, Workarounds & Localization

 
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Stop turning my PC off!!

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wayz
Red Command
#1 - 2012-05-28 18:47:24 UTC
Stupid eve keeps randomly turning my PC off, some times its several times a day, sometimes I don't get it. I know its a graphical setting that does it, does anyone know what setting it is?? using radeon card in this computer. cba switching back to my nvidia

And for those haters, NO its not my computer, its a known issue.
Fredfredbug4
The Scope
Gallente Federation
#2 - 2012-05-28 18:51:06 UTC
wayz wrote:


And for those haters, NO its not my computer, its a known issue.


Yes it is your computer, the only time a program will turn off your computer constantly is if your computer is unable to run it properly.

Watch_ Fred Fred Frederation_ and stop [u]cryptozoologist[/u]! Fight against the brutal genocide of fictional creatures across New Eden! Is that a metaphor? Probably not, but the fru-fru- people will sure love it!
ISD LoneLynx
The Scope
Gallente Federation
#3 - 2012-05-28 18:51:14 UTC
Moved to Issues and Workarounds.

ISD LoneLynx Lieutenant Support Team and Resources [STAR] Interstellar Services Department
saltrock0000
State War Academy
Caldari State
#4 - 2012-05-28 18:53:08 UTC
The issue could be your computer overheating, Alot of them have built in fail safes which instead of letting it melt will reboot the system. Usuialy they are only CPU cut offs, but some GFX cards do this as well.

I suggest getting a temperature monitoring program for your graphics card as well as CPU and make sure its not temperature first.

\'''\<(o_O)>/'''/
wayz
Red Command
#5 - 2012-05-28 18:58:16 UTC  |  Edited by: wayz
if its my PC how come I can run every other top end game for 12 hours with max graphics without even a little hitch!!

I googled, and everyone knows google never lies.. other people are having the same problem, only with eve

btw I have water cooled PC graphics running cooler than my fridge! same with rest of it
CBBOMBERMAN
The Scope
Gallente Federation
#6 - 2012-05-28 18:59:46 UTC  |  Edited by: CBBOMBERMAN
wayz wrote:
Stupid eve keeps randomly turning my PC off, some times its several times a day, sometimes I don't get it. I know its a graphical setting that does it, does anyone know what setting it is?? using radeon card in this computer. cba switching back to my nvidia

And for those haters, NO its not my computer, its a known issue.


its probably overhating caused initially by graphics card.
what happens is that when the graphics card overheats, sometims it transfer some of that heat onto other chips. This causes a failsafe reboot. Unplug pc from mains when it happens again and quickly check with finger where its unsuallu hot. Becarefull though cos it can be too hot!!!

I had this issue before and i solved it by placing a fan on the top of my graphincs card and it also happens to allign with the chips that used to overheat that caused to reset.

This is very common issue in summer specially with graphincs cards of ATI 4800+ series.
wayz
Red Command
#7 - 2012-05-28 19:01:00 UTC
refer to my last post, thank you
CBBOMBERMAN
The Scope
Gallente Federation
#8 - 2012-05-28 19:03:48 UTC
wayz wrote:
refer to my last post, thank you


ok what series is the ati card?
Ryuichi Hiroki
24th Imperial Crusade
Amarr Empire
#9 - 2012-05-28 23:47:42 UTC  |  Edited by: Ryuichi Hiroki
ISD LoneLynx wrote:
Moved to Issues and Workarounds.




Eve seems to be overheating my GPU.

After the patch, I experienced random shutdowns.. Started monitoring my temperatures closely and found out my graphics card is overheating loading the some 300FPS it will. Before the patch it would run 300fps fine and only reach 64c, but after the patch the temperatures are rising sharply (caught it at 116c, thanks CCP)

Easily fixed by enabling v-sync in the nvidia control panel though and it's fine as it caps the FPS at 60 and runs at a low 34c


I have a feeling it's this new "GPU Particles" effect options. This is probably something you need to test CCP.

Specs:

i5 3570k 3.4GHZ (Watercooled and not oc'd so it's NOT this)
Asus Maximus V Gene
MSI GTX 680 Twin frozr III
8GB Hyperx RAM 1333mhz
Windows 7 64-bit
CCP Goliath
C C P
C C P Alliance
#10 - 2012-05-29 11:51:57 UTC
We have done extensive performance testing on this build. Are you BSODing or just powering off suddenly? If it's just powering off it sounds like machine error rather than something prompted by EVE - overheating, tripping power switch, etc.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Scrapyard Bob
EVE University
Ivy League
#11 - 2012-05-29 14:20:00 UTC
saltrock0000 wrote:
The issue could be your computer overheating, Alot of them have built in fail safes which instead of letting it melt will reboot the system. Usuialy they are only CPU cut offs, but some GFX cards do this as well.


Or your PSU is marginal for what you have installed and running inside. So as your power usage spikes, the voltages on the PSU's output lines get wobbly and fall out of tolerance. Which can also be exacerbated by poor AC voltages coming in from the outside.

Try disconnecting extra drives, DVD/CD/BD players.
Malice Redeemer
Kenshin.
Fraternity.
#12 - 2012-05-29 16:09:02 UTC
I had to adjust settings to get eve to stop blue screening on this computer in windows 7, in windows xp it runs fine.

I learned some things from this website, and eased up the timings on the resets, bam, no more bluescreens

http://mikemstech.blogspot.com/2011/12/troubleshooting-0x116-videotdrerror.html
Terminator56
Deep Core Mining Inc.
Caldari State
#13 - 2012-05-29 18:38:49 UTC
Try running something like a Furmark (video card stress test) and see if you computer still shuts down. It most likely is your PSU shutting down because your video card is drawing too much power or one of your components is overheating. You have a high end card so not every new game is going to tax it to its full potential. If its a heat problem then check for dust in your heatsinks/radiators and make sure the heatsink is fully applied to your card with a decent amount of thermal paste.
Malice Redeemer
Kenshin.
Fraternity.
#14 - 2012-05-30 19:22:15 UTC
Terminator56 wrote:
Try running something like a Furmark (video card stress test) and see if you computer still shuts down. It most likely is your PSU shutting down because your video card is drawing too much power or one of your components is overheating. You have a high end card so not every new game is going to tax it to its full potential. If its a heat problem then check for dust in your heatsinks/radiators and make sure the heatsink is fully applied to your card with a decent amount of thermal paste.


heh, no. Its just eve, I have tortured my comuter with that and other prgrams for a total for over 40 hours when I got my new video card. For me the problem is related to : EVE, windows 7(maybe just my install) and Timeout Detection and Recovery (TDR)
Kaalmar
Center for Advanced Studies
Gallente Federation
#15 - 2012-05-30 23:42:07 UTC
CCP Goliath wrote:
Are you BSODing or just powering off suddenly?


In Windows, the default setting is typically to restart automatically and instantly on a blue-screen (user- or kernel-mode driver error) instead of actually displaying the bluescreen with the driver causing the issues on it.

This link tells you how to enable bluescreens and disable the auto-restart so you can get the useful information from the BSOD or see if that is, in fact, what is happening:

http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm
Kara Books
Deal with IT.
#16 - 2012-05-31 03:49:56 UTC
wayz wrote:
Stupid eve keeps randomly turning my PC off, some times its several times a day, sometimes I don't get it. I know its a graphical setting that does it, does anyone know what setting it is?? using radeon card in this computer. cba switching back to my nvidia

And for those haters, NO its not my computer, its a known issue.


Post spec build, the whole thing.
Mr Chili Palmer
State War Academy
Caldari State
#17 - 2012-05-31 10:33:07 UTC
well, post your pc spec cpu,graphics,ram etc power supply maybe some of us will be able to help some more with specs to look at, it could be something simple like a hard drive failure. most blue screens are heat related.

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"